The US Customer Support Software Market (2026)

170 customer support software companies have recorded headquarters in United States in this directory, led by Intercom (1.04% of recorded software spend). Rankings use trailing-12-month software spend share in the Cledara dataset. Unranked recorded vendors remain included. Data as of 26 October 2026, 22:43 UTC.

What this ranking measures

Location is the recorded headquarters, which may differ from where a company was founded or where its customers operate. Vendors are ordered by trailing-12-month software spend share in the Cledara dataset. Recorded products without a current paid observation remain in the directory; inclusion alone does not establish current paid usage.

Annual rank changes use the separate global popularity rank, based on payment activity. Missing calendar endpoints stay unavailable. Founding year, employee and funding fields are recorded enrichment facts, which can be incomplete or historical. Full source data is available from the CSV and JSON download links.

The headline and leader facts describe the complete published location. Search and category selections apply to the directory and its downloads.

US customer support software companies ranked by software spend

Vendors with recorded headquarters in this location, ordered by software spend share; annual changes use the separate global payment-activity rank.
#	Product	Category	Founded	Employees	Funding	12-mo activity rank change
1	Intercom Customer messaging platform that centralizes communication for businesses.	Customer Success & Support	2011	1,001-5,000 employees	$100M - $250M	-13
2	Zendesk Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.	Customer Success & Support	2007	5,001-10,000 employees		-9
3	Freshworks Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products.	Customer Success & Support	2010	1,001-5,000 employees	$50M - $100M	-18
4	Front Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, automate workflows, provide analytics, manage omnichannel inboxes, create knowledge bases, support live chat, and integrate with other systems.	Customer Success & Support	2013	201-500 employees	$50M - $100M	-13
5	Userflow Userflow is a platform that facilitates the creation and optimization of user onboarding experiences within digital products and services. It allows businesses to design, implement, and analyze onboarding flows to guide users through key features and actions, improving user retention and engagement. Userflow provides tools for visualizing onboarding processes, creating interactive tutorials, and s	Customer Success & Support	2021	11-50 employees		-131
6	SurveyMonkey SurveyMonkey is a platform that offers online survey tools for businesses. SurveyMonkey allows companies to collect data-driven insights through the creation and distribution of surveys. The product is versatile and can be used by different industries and roles, including healthcare, education, technology, marketing, and human resources. Some of the common use cases for SurveyMonkey include online	Customer Success & Support	1999	1,001-5,000 employees		-16
7	SendBird SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications.	Customer Success & Support	2013	201-500 employees		+120
8	tawk.to tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support.	Customer Success & Support	2012	201-500 employees	$1M - $5M	+29
9	Ringover Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their communication processes	Customer Success & Support	2005	201-500 employees		+7
10	Assembled Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting, scheduling, real-time management, and performance tracking to help teams manage support demand and improve operational efficiency.	Customer Success & Support	2018	51-200 employees	$50M - $100M	-325
11	Beamer Beamer is a platform that helps product teams improve user engagement and communication. The product address the challenge of keeping users updated and engaged by offering various features and tools. The use cases of Beamer include announcing product changes, new features, bug fixes, news, and more with its changelog as a service app.	Customer Success & Support	2017	11-50 employees	$10M - $25M	-34
12	Pylon Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple channels, including Slack Connect, Email, Microsoft Teams, In-App Chat, and traditional ticketing systems. It allows for seamless issue tracking, sending marketing blasts, and integrates with various other tools in your technology stack.	Customer Success & Support	2022	51-200 employees	$50M - $100M	+963
13	JotForm Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem of creating and managing forms easily and efficiently. The product's key features include the ability to customize forms, access to a variety of form templates, and integration with payment processors like PayPal. The product also offers conditional logic, which allows users to	Customer Success & Support	2006	501-1,000 employees		-50
14	Deskpro Deskpro is a customer support software that centralizes ticket management across channels, automates workflows, and integrates CRM functionalities. It requires internet access and supports multi-language.	Customer Success & Support	2001	51-200 employees	$25M - $50M	+32
15	Aloware Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities.	Customer Success & Support	2017	51-200 employees	Under $1M	+231
16	Vapi VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalities into applications by offering tools and APIs for voice recognition and processing. The service supports the development of voice-enabled applications across various industries.	Customer Success & Support	2021	11-50 employees	$10M - $25M	-37
17	Canny Canny is a customer feedback management platform. It aims to help businesses collect, analyze, and act on customer feedback effectively. The product solves the problem of managing and organizing feedback from customers by providing a centralized platform for collecting feedback and prioritizing feature requests.	Customer Success & Support	2015	11-50 employees		+508
18	Help Scout Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline customer support, allowing businesses to respond to customer inquiries across different channels like email and live chat from a centralized platform.	Customer Success & Support	2011	51-200 employees	$10M - $25M	-61
19	Tidio Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram.	Customer Success & Support	2013	51-200 employees	$25M - $50M	+1093
20	Hiver Hiver is a Gmail-based helpdesk.	Customer Success & Support	2011	51-200 employees	$10M - $25M	+309
21	Appcues Appcues allows you to publish in-product onboarding tutorials, tooltips, announcements, promotions, and surveys without code.	Customer Success & Support	2013	51-200 employees	$5M - $10M	-454
22	Userpilot Userpilot is a platform that helps product teams increase user activation, feature adoption, and expansion revenue. It offers tools for in-app engagement, product analytics, and user feedback to drive product growth. The service is designed for companies looking to enhance their product experience and user engagement.	Customer Success & Support	2019	51-200 employees	$1M - $5M	-14
23	Lookback Lookback is a platform that offers usability testing and interviews for user research purposes. The product helps businesses solve the problem of understanding user behavior and gaining insights to improve product design and user experience. With Lookback, businesses can conduct remote usability testing to observe how users interact with their apps and websites. They can also conduct moderated int	Customer Success & Support	2013	11-50 employees	$5M - $10M	-171
24	Circle Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members can connect, collaborate, and share knowledge. Circle provides features for creating discussion forums, organizing events, sharing resources, and fostering networking opportunities within the communit	Customer Success & Support	2019	51-200 employees	$10M - $25M	+242
25	Maze Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer insights with AI-powered research, allowing them to build the right products faster.	Customer Success & Support	2018	51-200 employees	$25M - $50M	-132
26	TimelinesAI TimelinesAI is a shared inbox platform designed to manage multiple WhatsApp numbers in one place. It allows businesses to connect WhatsApp accounts, integrate with CRM tools, and improve team collaboration and efficiency in managing customer communications.	Customer Success & Support	2018	11-50 employees
27	Quo Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users can receive local or toll-free North American phone numbers, and the platform supports snippets and saved message templates for automation.	Customer Success & Support	1998	51-200 employees		-71
28	CustomGPT CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for multiple languages, and integrations with various data sources.	Customer Success & Support	2023	11-50 employees		+324
29	Chameleon Chameleon offers a platform for creating in-app experiences to drive product adoption and user engagement. It includes features for building and customizing product tours, tooltips, and surveys without coding. The service is designed to help improve onboarding, feature discovery, and feedback collection.	Customer Success & Support	2015	11-50 employees		+76
30	Arrows Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer engagement and onboarding efficiency. It replaces traditional spreadsheets and long emails with a focused approach that keeps customers on track and helps teams manage all their work directly inside HubSpot. The tool is tailored to help participants complete their tasks on time an	Customer Success & Support	2018	2-10 employees		+1066
31	Dock Dock is a web-based platform that enables users to create Private Shared Spaces for client interactions, integrating with Salesforce and HubSpot.	Customer Success & Support	2021	11-50 employees	$1M - $5M	+86
32	Meetup Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, passions, and goals. Users can sign up for free and browse through a wide range of events happening in their area.	Customer Success & Support	2002	51-200 employees		+64
33	Iterate Iterate provides survey tools for businesses to gather feedback from customers, visitors, and users. It helps companies understand user preferences, identify pain points, and enhance product features. The platform supports email and website surveys, making it suitable for various roles like marketers, e-commerce managers, and UX researchers to improve customer experiences.	Customer Success & Support	2016	11-50 employees		-28
34	Tango Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilized for a range of purposes including documentation, help articles, and improving team communication. The platf	Customer Success & Support	2020	51-200 employees	$10M - $25M	+533
35	AskNicely AskNicely is a customer experience software that focuses on collecting customer feedback using the Net Promoter Score system. It allows businesses to motivate their frontline teams through goals and recognition, track team performance with analytics, and integrate feedback into business operations.	Customer Success & Support	2014	51-200 employees		+305
36	Fillout Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer.	Customer Success & Support	2022	11-50 employees		-49
37	Great Question Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surveys, and analyze research data. It integrates with various tools and offers features like automated incentives and AI-driven insights.	Customer Success & Support	2021	51-200 employees	$1M - $5M	+272
38	Clueso Clueso is a platform that enables companies to create instructional videos and documentation swiftly and effortlessly. It is specifically tailored for purposes such as customer education, onboarding new customers, and training employees.	Customer Success & Support	2020	11-50 employees	$1M - $5M	+472
39	YourMembership YourMembership provides an association management software (AMS) tailored for member-based organizations, such as nonprofits and professional associations. The platform supports membership management, event management, website design and hosting, workflow automation, online communities, accounting, and advanced reporting.	Customer Success & Support	1998	201-500 employees		+472
40	Gmelius Gmelius is a collaboration tool that integrates with Gmail, automating email management, tracking, and team collaboration. It supports shared inboxes, task assignments, and analytics.	Customer Success & Support		11-50 employees
41	Ravenna Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams automate workflows and resolve employee requests. It enables organizations to build intelligent agents and deterministic workflows that handle repetitive tasks like access requests and onboarding, improving internal support efficiency.	Customer Success & Support	2024	11-50 employees
42	Wrangle Wrangle is a ticketing and workflow system integrated with Slack, facilitating internal and external helpdesks. It allows users to start tickets directly in Slack, automates reporting and workflows, ensures no requests are missed, and provides insights into team performance with comprehensive dashboards and analytics.	Customer Success & Support	2020	2-10 employees		+112
43	Intellum Intellum is a customer education platform integrating live and on-demand content, Evolve authoring tool, social and chat features, gamification, and app integrations.	Customer Success & Support	2000	51-200 employees	$25M - $50M	+686
44	Instatus Instatus is a service that provides customizable status pages for businesses to communicate the status of their services to customers. These pages are quickly generated and can operate independently from backend systems.	Customer Success & Support	2020	2-10 employees		+89
45	Voiceflow Voiceflow is a platform for building conversational AI and voice assistant applications at scale.	Customer Success & Support	2019	51-200 employees	$10M - $25M	+832
46	Grasshopper Grasshopper offers a virtual phone system designed to provide businesses with a professional phone presence without requiring additional hardware. Users can choose from toll-free, vanity, or local numbers and manage calls, texts, voicemails, and faxes through desktop and mobile applications. Features include call forwarding, voicemail transcription, business texting, and extensions.	Customer Success & Support	2003	2-10 employees		-846
47	Gorgias Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralize customer interactions across email, chat, social media, and SMS. Key features include automated responses, customer data integration, and performance analytics to enhance operational efficiency and customer satisfaction.	Customer Success & Support	2015	201-500 employees	$50M - $100M	-277
48	Sogolytics Sogolytics provides tools for designing surveys, collecting feedback, and analyzing responses to help organizations track customer and employee input.	Customer Success & Support	2013	51-200 employees		+672
49	Unthread Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It leverages AI-powered tools to transform support requests into prioritized tickets, complete with assignments and SLAs (Service Level Agreements).	Customer Success & Support	2022	2-10 employees		+229
50	Playlist MyPlaylist.io enhances Zendesk with tools designed to improve customer service efficiency and experience. The platform offers Zendesk apps like round-robin ticket assignment, auto and manual ticket merging, and a Customer 360 view to provide detailed customer insights. These tools aim to streamline support workflows and provide a more integrated and informed customer support experience	Customer Success & Support	2018	2-10 employees		+312
51	SupportBee SupportBee is a cloud-based help desk software that manages customer support tickets via a shared inbox, enabling collaboration, ticket assignment, and integration with knowledge bases.	Customer Success & Support	2010	2-10 employees		+664
52	AnnounceKit AnnounceKit is a platform that helps companies effectively communicate product updates and news to their customers. It aims to increase feature adoption and build customer trust. The product offers a range of powerful features for various use cases, including keeping a changelog, publishing release notes, managing product updates, collecting feature requests, and more.	Customer Success & Support	2019	2-10 employees		-875
53	AnswerHero AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI receptionists. It allows businesses to forward their phone number so that incoming calls are answered, routed, and logged on their behalf.	Customer Success & Support	2008	51-200 employees
54	Churn Buster Churn Buster is a software solution aimed at reducing customer churn for subscription-based businesses by optimizing retention efforts, offering insights into cancellation reasons, and providing dynamic flows to keep customers engaged.	Customer Success & Support	2013	11-50 employees		-353
55	TollFreeForwarding TollFreeForwarding is a telecommunications platform that offers virtual phone numbers and call forwarding solutions. Users, including businesses and individuals, can obtain toll-free or local phone numbers from various countries through the platform. This service enables the forwarding of calls from virtual numbers to existing phone lines, facilitating international communication and contributing	Customer Success & Support	2002	51-200 employees		+114
56	Wufoo Wufoo is a platform that enables users to create online forms, surveys, and event registrations quickly.	Customer Success & Support	2006	1,001-5,000 employees		+472
57	ChannelReply ChannelReply is a customer service platform that integrates multiple online marketplaces (e.g., Amazon, eBay, Shopify, Walmart, Etsy) with popular helpdesk software like Zendesk, Freshdesk, Gorgias, and Re:amaze. It enables e-commerce sellers to manage customer messages from various platforms in a single interface, streamlining communication and improving response times.	Customer Success & Support	2016	11-50 employees		+774
58	Incogneato Incogneato offers a platform for collecting anonymous feedback	Customer Success & Support	2014	2-10 employees		+440
59	Wotnot WotNot provides a platform that enables organizations to build, deploy, and manage chatbots for web, WhatsApp, and SMS. It is used to automate conversations for customer support, sales, and lead management.	Customer Success & Support	2018	11-50 employees		+885
60	Chatwoot Chatwoot is a customer communication and engagement platform that provides businesses with tools to manage conversations across various messaging channels.	Customer Success & Support	2020	2-10 employees	$1M - $5M	+431
61	NumberBarn NumberBarn is a cloud-based phone number platform that lets individuals and businesses buy, park, port, and manage phone numbers online, along with VoIP calling and messaging services. It provides tools for number management, forwarding, and business phone service.	Customer Success & Support	2014	11-50 employees
62	Alchemer Alchemer offers a platform that enables businesses to create, distribute, and analyze surveys.	Customer Success & Support	2011	201-500 employees
63	alphaOS alphaOS is a platform that allows users to collect, organize and respond to customer feedback and feature requests.	Customer Success & Support	2018	11-50 employees
64	AnswerFirst AnswerFirst manages inbound communication by connecting businesses with virtual receptionists who handle phone calls, appointment scheduling, and message intake. Users access a digital portal to monitor call records, view real-time reports, and configure custom call routing rules to ensure continuous customer engagement.	Customer Success & Support	1998	51-200 employees
65	AnswerForce	Customer Success & Support	2003	51-200 employees
66	AppReviewBot AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Discord, and other platforms. It allows businesses to track customer feedback from multiple countries and provides real-time notifications and translation features.	Customer Success & Support	2018	2-10 employees
67	Arena.im Arena provides a platform for building AI-powered communities, live blogs, group chats, and discussion feeds on websites or apps. It enables organizations to host and monetize community engagement directly rather than relying exclusively on external social platforms.	Customer Success & Support	2018	11-50 employees	$10M - $25M
68	AVOXI AVOXI provides an all-in-one cloud communications platform that enables businesses to centralize global voice, contact center, and messaging services. With AVOXI, businesses can streamline communication channels and enhance the quality of interactions. The platform offers tools and insights to help businesses master every conversation.	Customer Success & Support	2001	51-200 employees	$10M - $25M
69	BackEngine BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts.	Customer Success & Support	2023	11-50 employees
70	Bettermode Bettermode is a platform that consolidates various community engagement tools to enhance customer engagement and manage online communities. Features include threaded conversations, long-format posts, Q&A support, event management, and text-heavy content pages. It offers customization options without coding, integrates with leading software and websites, and provides tools for building custom apps.	Customer Success & Support	2013	51-200 employees	$25M - $50M
71	Bland AI Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom voice agents to handle tasks such as sales calls, customer support, and operations, with tools for integrating CRM systems and data extraction.	Customer Success & Support	2023	51-200 employees	$50M - $100M
72	Boast Boast is a platform for collecting and leveraging customer feedback, including video testimonials, online reviews, and surveys. It streamlines the process of gathering and sharing customer experiences to enhance trust and sales. The platform is user-friendly and offers quick setup and integration into marketing strategies with features like form templates, sequence templates, and Zapier integratio	Customer Success & Support	2017	11-50 employees
73	Boostlingo Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand interpreting services. It enables organisations to manage interpreters, schedule language access, and integrate multilingual delivery into existing workflows.	Customer Success & Support	2016	51-200 employees
74	Brightback Brightback is a customer retention automation tool for SaaS and subscription businesses that helps stop SaaS churn and retain customers at scale.	Customer Success & Support	2018	Self-employed
75	BuddyBoss BuddyBoss is a WordPress-based platform that enables users to create online communities, membership sites, and e-learning portals by providing features such as member profiles, activity feeds, social groups, forums, and private messaging.	Customer Success & Support	2010	51-200 employees
76	Channeled Channeled is a Slack-based platform that enables teams to manage customer interactions by integrating support, sales, and onboarding workflows within Slack channels. It allows users to automate tasks, route conversations, and synchronize data with tools such as CRMs, helpdesks, and project management systems.	Customer Success & Support	2021	2-10 employees
77	Chatfuel Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalized responses and real-time order tracking, improving customer service efficiency.	Customer Success & Support	2015	11-50 employees	$1M - $5M
78	Chatlio Chatlio is a product providing fully integrated live chat functionality with Slack. Businesses can directly engage with their website visitors through Slack, eliminating the requirement for an additional chat client. Chatlio allows multiple teammates to assist a single site visitor simultaneously. The product is accessible on all devices and integrates with existing apps.	Customer Success & Support	2015
79	CheckMarket CheckMarket is an online survey platform.	Customer Success & Support	2009	1,001-5,000 employees	$100M - $250M
80	Churnkey Churnkey is a software service focused on reducing customer churn for subscription-based businesses by optimizing cancel flows, recovering failed payments, and reactivating former customers.	Customer Success & Support	2020	11-50 employees	$1M - $5M
81	ChurnZero ChurnZero is a Customer Success software platform that helps subscription businesses reduce customer churn, improve user adoption, and manage customer relationships through data centralization, automation, forecasting, analytics, and in-app communications.	Customer Success & Support	2015	201-500 employees	$25M - $50M
82	CommandBar CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products.	Customer Success & Support	2021	11-50 employees	$25M - $50M
83	Delighted Delighted is a self-serve experience management platform that allows businesses to collect and analyze survey feedback from customers, product users, and employees. The platform is designed to help businesses make data-driven decisions by providing actionable insights. With Delighted, users can create custom surveys using open-ended, rating scale, and multiple-choice questions. The platform also o	Customer Success & Support	2013	11-50 employees
84	Disqus Disqus is a platform that assists publishers in connecting with and keeping users engaged while also enabling them to generate revenue. The platform offers customizable tools that improve website comment systems, administrative and moderation capabilities, and community functions.	Customer Success & Support	2007	11-50 employees	$10M - $25M
85	DocsBot AI DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and content. It allows users to import content from various sources, train custom chatbots, and deploy them across multiple channels to provide responses to customer and team inquiries.	Customer Success & Support	2023	2-10 employees
86	DocsHound DocsHound is a tool that automates the building, management, and maintenance of support center documentation, including user guides, product guides, step-by-step manuals, and FAQs. It generates polished, app-tailored content for users with minimal writing required.	Customer Success & Support	2023	2-10 employees	Under $1M
87	Electric AI Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform.	Customer Success & Support	2016	201-500 employees	$10M - $25M
88	Ethnio Ethnio is a participant management platform for UX research that includes features for recruiting users, scheduling sessions, collecting feedback through web and mobile intercepts, and managing participant incentives.	Customer Success & Support	2016	11-50 employees
89	Fansly Fansly is a subscription-based content platform that enables creators to publish and monetize exclusive content for paying subscribers. It is commonly used by independent creators to manage memberships, paid posts, and direct fan engagement.	Customer Success & Support
90	Ferndesk Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support communications. The system synchronizes technical changes and user feedback into a centralized knowledge base to ensure support articles remain accurate without manual intervention.	Customer Success & Support		Self-employed
91	Five9 Five9 provides a cloud-based contact center platform that enables organizations to manage customer interactions across voice, chat, email and other digital channels. It offers telephony, routing, analytics and integrations as a cloud service for contact center operations.	Customer Success & Support	2001	1,001-5,000 employees	$250M+
92	Fluent Support Fluent Support is a WordPress-based customer support and help desk plugin that lets businesses manage support tickets, automate workflows, and handle customer conversations directly from their website. It is designed for teams that want a self-hosted support solution integrated into WordPress.	Customer Success & Support	2021	2-10 employees
93	Foqal Foqal is an operational support platform that automates ticketing, approvals, and request management natively inside communication tools like Slack and Microsoft Teams. The platform captures incoming messages, uses artificial intelligence to deflect routine questions, and routes complex workflows to cross-functional operational queues.	Customer Success & Support	2022	2-10 employees
94	FormKeep FormKeep is an online form backend that captures submissions, integrates with over 2000 apps, and sends notifications via email or Slack.	Customer Success & Support	2010	2-10 employees
95	Formsite Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payments, and integrate with various services. Supports 40+ question types.	Customer Success & Support	1998	2-10 employees
96	Front App	Customer Success & Support		501-1,000 employees	$50M - $100M
97	GetFeedback GetFeedback helps companies to understand customer experience by providing a software to create branded surveys.	Customer Success & Support	2013	11-50 employees
98	Groove GrooveHQ is a help desk software that provides a simple yet powerful solution for customer support. Its main features include a shared inbox, a knowledge base, and live chat capabilities.	Customer Success & Support	2011	11-50 employees
99	Guidde Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software or process using generative AI. It allows seamless screen and voice recording, organizes content, and personalizes it based on various labels and user roles.	Customer Success & Support	2020	11-50 employees	$25M - $50M
100	HackerNoon	Customer Success & Support	2016	11-50 employees	Under $1M

Customer Support Software subcategories in United States

Support companies in United States

Intercom — Customer messaging platform that centralizes communication for businesses.
Zendesk — Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base a…
Freshworks — Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as cus…
tawk.to — tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver cus…
Vapi — VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalit…
Tidio — Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It ena…
CustomGPT — CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and …
Tango — Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting…
Voiceflow — Voiceflow is a platform for building conversational AI and voice assistant applications at scale.
SupportBee — SupportBee is a cloud-based help desk software that manages customer support tickets via a shared inbox, enabling collab…
Bland AI — Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom…
DocsBot AI — DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and …
Electric AI — Electric is an IT management software designed to help businesses monitor network security and manage applications, oper…
Five9 — Five9 provides a cloud-based contact center platform that enables organizations to manage customer interactions across v…

Helpdesk & Ticketing companies in United States

Front — Front is a customer operations platform that helps businesses build stronger customer relationships and improve operatio…
Pylon — Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple ch…
Deskpro — Deskpro is a customer support software that centralizes ticket management across channels, automates workflows, and inte…
Help Scout — Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their…
Hiver — Hiver is a Gmail-based helpdesk.
Gmelius — Gmelius is a collaboration tool that integrates with Gmail, automating email management, tracking, and team collaboratio…
Ravenna — Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams a…
Wrangle — Wrangle is a ticketing and workflow system integrated with Slack, facilitating internal and external helpdesks. It allow…
Gorgias — Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralize cust…
Unthread — Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It leverages …
Playlist — MyPlaylist.io enhances Zendesk with tools designed to improve customer service efficiency and experience. The platform o…
AnswerFirst — AnswerFirst manages inbound communication by connecting businesses with virtual receptionists who handle phone calls, ap…
Channeled — Channeled is a Slack-based platform that enables teams to manage customer interactions by integrating support, sales, an…
Fluent Support — Fluent Support is a WordPress-based customer support and help desk plugin that lets businesses manage support tickets, a…
Foqal — Foqal is an operational support platform that automates ticketing, approvals, and request management natively inside com…
Front App
Groove — GrooveHQ is a help desk software that provides a simple yet powerful solution for customer support. Its main features in…

Product Adoption & Onboarding companies in United States

Userflow — Userflow is a platform that facilitates the creation and optimization of user onboarding experiences within digital prod…
Beamer — Beamer is a platform that helps product teams improve user engagement and communication. The product address the challen…
Appcues — Appcues allows you to publish in-product onboarding tutorials, tooltips, announcements, promotions, and surveys without …
Userpilot — Userpilot is a platform that helps product teams increase user activation, feature adoption, and expansion revenue. It o…
Chameleon — Chameleon offers a platform for creating in-app experiences to drive product adoption and user engagement. It includes f…
Arrows — Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer e…
Clueso — Clueso is a platform that enables companies to create instructional videos and documentation swiftly and effortlessly. I…
Intellum — Intellum is a customer education platform integrating live and on-demand content, Evolve authoring tool, social and chat…
AnnounceKit — AnnounceKit is a platform that helps companies effectively communicate product updates and news to their customers. It a…
CommandBar — CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products.
Guidde — Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software…

Feedback & Surveys companies in United States

SurveyMonkey — SurveyMonkey is a platform that offers online survey tools for businesses. SurveyMonkey allows companies to collect data…
JotForm — Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem…
Canny — Canny is a customer feedback management platform. It aims to help businesses collect, analyze, and act on customer feedb…
Lookback — Lookback is a platform that offers usability testing and interviews for user research purposes. The product helps busine…
Maze — Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer…
Iterate — Iterate provides survey tools for businesses to gather feedback from customers, visitors, and users. It helps companies …
AskNicely — AskNicely is a customer experience software that focuses on collecting customer feedback using the Net Promoter Score sy…
Fillout — Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer.
Great Question — Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surv…
Sogolytics — Sogolytics provides tools for designing surveys, collecting feedback, and analyzing responses to help organizations trac…
Wufoo — Wufoo is a platform that enables users to create online forms, surveys, and event registrations quickly.
Incogneato — Incogneato offers a platform for collecting anonymous feedback
Alchemer — Alchemer offers a platform that enables businesses to create, distribute, and analyze surveys.
alphaOS — alphaOS is a platform that allows users to collect, organize and respond to customer feedback and feature requests.
AppReviewBot — AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Di…
Boast — Boast is a platform for collecting and leveraging customer feedback, including video testimonials, online reviews, and s…
CheckMarket — CheckMarket is an online survey platform.
Delighted — Delighted is a self-serve experience management platform that allows businesses to collect and analyze survey feedback f…
Ethnio — Ethnio is a participant management platform for UX research that includes features for recruiting users, scheduling sess…
FormKeep — FormKeep is an online form backend that captures submissions, integrates with over 2000 apps, and sends notifications vi…
Formsite — Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payme…
GetFeedback — GetFeedback helps companies to understand customer experience by providing a software to create branded surveys.

Live Chat & Messaging companies in United States

SendBird — SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile…
Ringover — Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in…
Aloware — Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls …
TimelinesAI — TimelinesAI is a shared inbox platform designed to manage multiple WhatsApp numbers in one place. It allows businesses t…
Quo — Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business …
Grasshopper — Grasshopper offers a virtual phone system designed to provide businesses with a professional phone presence without requ…
TollFreeForwarding — TollFreeForwarding is a telecommunications platform that offers virtual phone numbers and call forwarding solutions. Use…
ChannelReply — ChannelReply is a customer service platform that integrates multiple online marketplaces (e.g., Amazon, eBay, Shopify, W…
Wotnot — WotNot provides a platform that enables organizations to build, deploy, and manage chatbots for web, WhatsApp, and SMS. …
Chatwoot — Chatwoot is a customer communication and engagement platform that provides businesses with tools to manage conversations…
NumberBarn — NumberBarn is a cloud-based phone number platform that lets individuals and businesses buy, park, port, and manage phone…
AnswerForce
AVOXI — AVOXI provides an all-in-one cloud communications platform that enables businesses to centralize global voice, contact c…
Chatfuel — Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalized responses and real-time …
Chatlio — Chatlio is a product providing fully integrated live chat functionality with Slack. Businesses can directly engage with …

Customer Success Platforms companies in United States

Assembled — Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting…
Dock — Dock is a web-based platform that enables users to create Private Shared Spaces for client interactions, integrating wit…
Churn Buster — Churn Buster is a software solution aimed at reducing customer churn for subscription-based businesses by optimizing ret…
BackEngine — BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer c…
Brightback — Brightback is a customer retention automation tool for SaaS and subscription businesses that helps stop SaaS churn and r…
Churnkey — Churnkey is a software service focused on reducing customer churn for subscription-based businesses by optimizing cancel…
ChurnZero — ChurnZero is a Customer Success software platform that helps subscription businesses reduce customer churn, improve user…

Community Platforms companies in United States

Circle — Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools …
Meetup — Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It pro…
YourMembership — YourMembership provides an association management software (AMS) tailored for member-based organizations, such as nonpro…
Arena.im — Arena provides a platform for building AI-powered communities, live blogs, group chats, and discussion feeds on websites…
Bettermode — Bettermode is a platform that consolidates various community engagement tools to enhance customer engagement and manage …
BuddyBoss — BuddyBoss is a WordPress-based platform that enables users to create online communities, membership sites, and e-learnin…
Disqus — Disqus is a platform that assists publishers in connecting with and keeping users engaged while also enabling them to ge…
Fansly — Fansly is a subscription-based content platform that enables creators to publish and monetize exclusive content for payi…
HackerNoon

Other companies in United States

Instatus — Instatus is a service that provides customizable status pages for businesses to communicate the status of their services…
AnswerHero — AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI reception…
Boostlingo — Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand…
DocsHound — DocsHound is a tool that automates the building, management, and maintenance of support center documentation, including …
Ferndesk — Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support comm…

Rising US customer support software companies

AnswerHero and Ravenna show the strongest payment-activity rank gains over the three-calendar-month comparison.

How United States compares globally

the United States accounts for 41.2% of the customer support software products tracked globally on Cledara (170 of 413).

The top US product, Intercom, ranks #1 by recorded software spend in the global category dataset.

Frequently asked questions

Which US customer support software vendors lead the spend ranking?

Intercom, Zendesk and Freshworks lead the US customer support software market in 2026, ordered by recorded software spend share in the Cledara dataset. Last updated 26 October 2026, 22:43 UTC.

How big is the US customer support software market?

This directory records 170 customer support software products headquartered in United States, led by Intercom in recorded software spend share. Inclusion does not establish current paid usage. This is a dataset count, not a market-size or revenue estimate.

Which US customer support software vendors gained payment-activity rank?

AnswerHero and Ravenna show the strongest global payment-activity rank gains over three calendar months among vendors in this headquarters/category group.

Where does this data come from?

From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.