The German Customer Support Software Market (2026)

Updated 27 July 2026, 19:31 UTC

11 German customer support software companies are actively bought by businesses tracked on Cledara, led by 360dialog (0.33% market share). Rankings reflect real purchasing data — what companies actually pay for — not analyst estimates. Updated monthly. Data as of 27 July 2026, 19:31 UTC.

Most popular German customer support software companies

#	Product	Category	Founded	Employees	Funding	12-mo rank
1	360dialog	Customer Success & Support	2,018	51-200 employees
2	Trusted Shops	Customer Success & Support	1,999	501-1,000 employees		+10
3	Ekomi	Customer Success & Support	2,008	201-500 employees		+114
4	Zammad	Customer Success & Support	2,015	11-50 employees		-215
5	Sleekplan	Customer Success & Support	2,021	2-10 employees
6	PollUnit	Customer Success & Support	2,016	2-10 employees
7	Pluno	Customer Success & Support	2,023	2-10 employees	$1M - $5M
8	coview	Customer Success & Support	2,018	11-50 employees
9	StrawPoll	Customer Success & Support	2,011
10	Custify	Customer Success & Support	2,017	11-50 employees
11	sms77	Customer Success & Support	2,003	2-10 employees

Customer Support Software subcategories in Germany

Feedback & Surveys companies in Germany

Trusted Shops — Trusted Shops provides services aimed at increasing customer confidence in online shopping. It offers a Trustmark certif
Ekomi — eKomi provides a SaaS platform for collecting and managing customer reviews, integrating with Google products, supportin
Sleekplan — Sleekplan provides a platform for managing customer feedback and feature requests. It allows businesses to collect, prio
PollUnit — PollUnit is a platform that allows users to create and share polls, surveys, scheduling tools, and contests for decision
StrawPoll — StrawPoll is an online tool for creating customizable polls and surveys, enabling easy feedback collection and real-time

Live Chat & Messaging companies in Germany

360dialog — 360dialog is a Messenger Communication Platform & WhatsApp Messaging API.
Pluno — Pluno provides AI-based integrations for platforms such as Discord, Slack, Telegram, and web chat to handle questions an
coview — coview enables customer support teams to assist users through browser-based screen sharing and session replay, helping r
sms77 — sms77 is a business SMS gateway with professional solutions for sending and receiving SMS.

Rising German customer support software companies

Ekomi and Zammad show the strongest rank gains over the last 90 days.

Ekomi is the fastest-rising German customer support software product this quarter.

The oldest is Trusted Shops (founded 1999); the newest, Pluno (2023).

Disclosed funding is led by Pluno ($1M - $5M); 1 of 11 have disclosed a round.

How Germany compares globally

Germany accounts for 6.7% of the customer support software products tracked globally on Cledara (11 of 165).

The top German product, 360dialog, ranks #3 worldwide in the category.

Frequently asked questions

Who are the biggest German customer support software companies?

360dialog, Trusted Shops and Ekomi lead the German customer support software market in 2026, ranked by real adoption among companies on Cledara. Last updated 27 July 2026, 19:31 UTC.

How big is the German customer support software market?

Within Cledara's dataset of real company purchases, 11 German customer support software products are in active paid use, led by 360dialog. This measures actual adoption — it is not a revenue TAM estimate.

Which German customer support software companies are growing fastest?

Ekomi and Zammad show the strongest rank gains over the last 90 days among German products in the category.

Where does this data come from?

From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.