11 German customer support software companies are actively bought by businesses tracked on Cledara, led by 360dialog (0.33% market share). Rankings reflect real purchasing data — what companies actually pay for — not analyst estimates. Updated monthly. Data as of 18 August 2026, 22:20 UTC.
| # | Product | Category | Description | Founded | Employees | Funding | 12-mo rank |
|---|---|---|---|---|---|---|---|
| 1 | 360dialog | Customer Success & Support | 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | 2,018 | 51-200 employees | ||
| 2 | Ekomi | Customer Success & Support | eKomi provides a SaaS platform for collecting and managing customer reviews, integrating with Google products, supporting over 26 languages, and compliant with data protection laws. | 2,008 | 201-500 employees | +191 | |
| 3 | Trusted Shops | Customer Success & Support | Trusted Shops provides services aimed at increasing customer confidence in online shopping. It offers a Trustmark certification to online shops, symbolizing trust and security for customers. Additionally, the platform provides 30-day Buyer Protection and a review system, enabling customers to rate their shopping experience. These tools are designed to enhance the credibility of online stores, pote | 1,999 | 501-1,000 employees | ||
| 4 | Sleekplan | Customer Success & Support | Sleekplan provides a platform for managing customer feedback and feature requests. It allows businesses to collect, prioritize, and track user suggestions and feedback through a centralized system. | 2,021 | 2-10 employees | ||
| 5 | PollUnit | Customer Success & Support | PollUnit is a platform that allows users to create and share polls, surveys, scheduling tools, and contests for decision-making and feedback collection. The platform provides various voting types and data collection formats and delivers results to participants via shared links. | 2,016 | 2-10 employees | ||
| 6 | Zammad | Customer Success & Support | Zammad is an open-source helpdesk software that integrates communication channels, manages user rights, and provides reporting tools for customer support teams. | 2,015 | 11-50 employees | ||
| 7 | Pluno | Customer Success & Support | Pluno provides AI-based integrations for platforms such as Discord, Slack, Telegram, and web chat to handle questions and support requests. The service processes user messages and account data to deliver automated responses and support workflows. | 2,023 | 2-10 employees | $1M - $5M | |
| 8 | coview | Customer Success & Support | coview enables customer support teams to assist users through browser-based screen sharing and session replay, helping resolve issues without the need for downloads. | 2,018 | 11-50 employees | ||
| 9 | StrawPoll | Customer Success & Support | StrawPoll is an online tool for creating customizable polls and surveys, enabling easy feedback collection and real-time results tracking. | 2,011 | |||
| 10 | Custify | Customer Success & Support | Custify is a customer success management platform that automates workflows, centralizes data, and provides health scores to reduce churn and enhance customer engagement. Requires integration setup. | 2,017 | 11-50 employees | ||
| 11 | sms77 | Customer Success & Support | sms77 is a business SMS gateway with professional solutions for sending and receiving SMS. | 2,003 | 2-10 employees |
The complete list is available as <a href="/api/export/startups/germany/customer-success-and-support.csv">CSV</a> or <a href="/api/export/startups/germany/customer-success-and-support.json">JSON</a>.
Ekomi show the strongest rank gains over the last 90 days.
Ekomi is the fastest-rising German customer support software product this quarter.
The oldest is Trusted Shops (founded 1999); the newest, Pluno (2023).
Disclosed funding is led by Pluno ($1M - $5M); 1 of 11 have disclosed a round.
Germany accounts for 7.7% of the customer support software products tracked globally on Cledara (11 of 143).
The top German product, 360dialog, ranks #3 worldwide in the category.
360dialog, Ekomi and Trusted Shops lead the German customer support software market in 2026, ranked by real adoption among companies on Cledara. Last updated 18 August 2026, 22:20 UTC.
Within Cledara's dataset of real company purchases, 11 German customer support software products are in active paid use, led by 360dialog. This measures actual adoption — it is not a revenue TAM estimate.
Ekomi show the strongest rank gains over the last 90 days among German products in the category.
From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.