The 283 SaaS Tools Customer Success Teams Use Most (2026)
283 SaaS tools used by customer success teams are ranked in Cledara's current dataset using real company purchase data rather than surveys, reviews or web traffic. The most-used are Intercom, Zendesk and Freshworks; the largest software categories by spend share are Customer Success & Support and Collaboration & Productivity.
Non‑incumbent chat/messaging and assistant layers are surging while several “AI” support suites slip. Biggest movers are Plain (+1767), Superchat (+1471), and WidgetBot (+720), alongside AI‑enhanced Eesel (+817). In contrast, AI‑labeled tools Trengo (-753) and ChatBots AI (-207) are falling, signaling that “AI” isn’t a moat; integration and workflow fit are. Signal: Customer Success/Support leaders should shortlist modern conversation hubs and lightweight knowledge assistants, but pressure‑test AI claims. Track whether gains come from faster agent workflows (Plain/Superchat) or deflection/search (Eesel), and validate ROI via resolution time, handoff quality, and consolidation potential before ripping out incumbents.
The most-used software for customer success teams
Intercom leads the current ranking for customer success teams, followed by Zendesk and Freshworks, among 283 SaaS tools measured from real company purchases tracked by Cledara.
| Product | Website | Subcategory | Description | Popularity rank | Spend rank | Popularity share | Spend share | AI classification |
|---|---|---|---|---|---|---|---|---|
| Intercom | intercom.com | Support | Customer messaging platform that centralizes communication for businesses. | #45 | #16 | 0.33% | 1.00% | AI-Embedded |
| Zendesk | zendesk.com | Support | Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. | #48 | #18 | 0.29% | 0.71% | AI-Embedded |
| Freshworks | freshworks.com | Support | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer rel | #66 | #61 | 0.23% | 0.25% | AI-Embedded |
| Ringover | ringover.com | Live Chat & Messaging | Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their co | #72 | #246 | 0.21% | 0.05% | Traditional |
| Aircall | aircall.io | Communication | Aircall offers a business phone and communication platform. The product aims to help teams improve their performance and reduce administrative tasks. Aircall offers an AI Starter package that leverage | #92 | #25 | 0.16% | 0.51% | Traditional |
| CloudTalk | cloudtalk.io | Communication | Cloudtalk is a platform designed to provide businesses with a cloud-based phone system and call center solution. It enables companies to set up and manage phone communications with customers and clien | #105 | #156 | 0.13% | 0.09% | Traditional |
| Wati | wati.io | Live Chat & Messaging | Wati is a platform that provides tools for businesses to automate and streamline their WhatsApp communication. It enables businesses to send automated messages, manage customer inquiries, and engage w | #122 | #553 | 0.12% | 0.02% | Traditional |
| Vonage | vonage.com | Communication | Vonage is a platform that offers various communication solutions including Business Phone, VoIP, Communication APIs, and Contact Center services. The product provides a range of features and capabilit | #236 | #135 | 0.05% | 0.10% | Traditional |
| Dialpad | dialpad.com | Communication | Dialpad is a customer intelligence platform that offers a variety of products for small businesses and enterprises. The platform includes AI-powered customer engagement, AI contact center, AI sales ce | #245 | #214 | 0.05% | 0.06% | AI-Embedded |
| Circle | circle.so | Community Platforms | Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members | #262 | #719 | 0.05% | 0.01% | Traditional |
| LiveChat | livechat.com | Communication | Customer service and engagement platform to communicate with customers through real-time live chat. | #290 | #357 | 0.04% | 0.03% | Traditional |
| Survicate | survicate.com | Feedback & Surveys | Survicate is an effortless survey platform that helps businesses gather user research and feedback. It offers various survey types, including email surveys, website feedback surveys, in-product survey | #301 | #234 | 0.04% | 0.05% | Traditional |
| Front | front.com | Helpdesk & Ticketing | Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, auto | #342 | #128 | 0.04% | 0.11% | Traditional |
| Quo | quo.com | Live Chat & Messaging | Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users c | #353 | #734 | 0.04% | 0.01% | Traditional |
| Crisp | crisp.chat | Live Chat & Messaging | Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and | #364 | #468 | 0.03% | 0.02% | Traditional |
| BotSpace | bot.space | Live Chat & Messaging | BotSpace is a Customer Engagement software built on WhatsApp’s Business API, helping businesses to automate customer support and engagement. | #371 | #238 | 0.03% | 0.05% | Traditional |
| Chatbase | chatbase.co | AI Assistants & Copilots | Chatbase is an AI chatbot builder that trains ChatGPT on data and seamlessly integrates a chat widget into websites, empowering the chatbot to respond to queries. | #378 | #668 | 0.03% | 0.01% | AI-Native |
| tawk.to | tawk.to | Support | tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. | #399 | #189 | 0.03% | 0.07% | Traditional |
| Fillout | fillout.com | Feedback & Surveys | Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer. | #408 | #1,210 | 0.03% | 0.00% | Traditional |
| Help Scout | helpscout.com | Helpdesk & Ticketing | Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline custo | #466 | #477 | 0.02% | 0.02% | Traditional |
| Meetup | meetup.com | Community Platforms | Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, pass | #488 | #846 | 0.02% | 0.01% | Traditional |
| TextExpander | textexpander.com | Other | TextExpander is a SaaS product that provides a solution for teams and individuals to increase productivity by automating repetitive typing tasks. The product allows users to create customizable and sh | #515 | #816 | 0.02% | 0.01% | Traditional |
| Anketolog | anketolog.ru | Feedback & Surveys | Anketolog offers a platform to create polls and surveys for businesses. | #531 | #372 | 0.02% | 0.02% | Traditional |
| Aloware | aloware.com | Live Chat & Messaging | Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features su | #561 | #393 | 0.02% | 0.03% | AI-Embedded |
| SweetHawk | sweethawk.com | Helpdesk & Ticketing | SweetHawk is a provider of a suite of apps for Zendesk called Super Suite, which includes tools for managing tasks, approvals, calendar events, deadlines, notifications, reminders, field conditions, s | #583 | #667 | 0.02% | 0.01% | Traditional |
| Discourse | discourse.org | Education | Discourse is a platform designed for building online communities. It facilitates easy connections and collaboration for users, addressing challenges related to community management and engagement. The | #608 | #559 | 0.02% | 0.01% | Traditional |
| Octopods | octopods.io | Live Chat & Messaging | Octopods is a SaaS product that offers Intercom integrations for social messaging and SMS channels. This product allows businesses to connect with their customers through social messaging platforms, s | #632 | #519 | 0.02% | 0.02% | Traditional |
| 360dialog | 360dialog.com | Live Chat & Messaging | 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | #655 | #47 | 0.01% | 0.31% | Traditional |
| Birdie | birdie.so | Helpdesk & Ticketing | Birdie is a platform that allows users to request screen recordings from customers or initiate a Cobrowsing session directly within your existing helpdesk platform. This feature aims to improve the ef | #669 | #658 | 0.01% | 0.01% | Traditional |
| AutoforwardSMS | autoforwardsms.com | Communication | AutoForwardSMS is a platform designed for Android devices that enables users to forward incoming text messages to an email or a URL. It offers features like missed call alerts and low battery warnings | #704 | #2,752 | 0.02% | 0.00% | Traditional |
| Tribe Community Platform | tribe.so | Community Platforms | Tribe is a community platform integrated into a product that helps users increase user engagement, retention and lifetime value. | #706 | #688 | 0.02% | 0.01% | Traditional |
| Tango | tango.ai | Support | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automa | #706 | #793 | 0.01% | 0.01% | AI-Native |
| 8x8 | 8x8.com | Communication | 8x8 is a communications and collaboration platform that provides services such as voice, video, chat, and contact center solutions for businesses. The tool offers unified communications, virtual offic | #712 | #721 | 0.01% | 0.01% | Traditional |
| Hiver | hiverhq.com | Helpdesk & Ticketing | Hiver is a Gmail-based helpdesk. | #722 | #538 | 0.01% | 0.02% | Traditional |
| Combot | combot.org | Community Platforms | Combot is a Telegram community management tool featuring analytics, moderation, spam protection, administrative commands, and user engagement functionalities. It offers customizable filters, restricti | #745 | #1,023 | 0.01% | 0.00% | Traditional |
| Transly | transly.live | Live Chat & Messaging | Transly is a real-time translation platform designed specifically for Intercom. | #768 | #819 | 0.01% | 0.01% | AI-Native |
| Superchat | superchat.com | Communication | Superchat is a communication platform designed for businesses to centralize and streamline their customer interactions. It integrates multiple communication channels such as live chat, WhatsApp, Insta | #779 | #545 | 0.01% | 0.02% | Traditional |
| Talkdesk | talkdesk.com | Support | Talkdesk is a cloud-based contact center platform designed to enhance customer experiences through advanced communication and automation tools. It provides features such as omnichannel support, AI-dri | #791 | #513 | 0.01% | 0.02% | AI-Embedded |
| Gleap | gleap.io | Feedback & Surveys | Gleap is a visual customer communication and triage platform. The platform allows customers to give feedback which is represented visually. MEthods for gathering feedback include video action replays, | #806 | #1,045 | 0.01% | 0.00% | Traditional |
| Tidio | tidio.com | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and stream | #810 | #524 | 0.01% | 0.02% | AI-Native |
| Guidde | guidde.com | Product Adoption & Onboarding | Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software or process using generative AI. It allows seamless screen and voice recording, | #813 | #823 | 0.01% | 0.01% | AI-Native |
| SupportBox | supportbox.cz | Helpdesk & Ticketing | SupportBox is a helpdesk system for Czech e-shops. | #817 | #663 | 0.01% | 0.01% | Traditional |
| Arrows | arrows.to | Product Adoption & Onboarding | Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer engagement and onboarding efficiency. It replaces traditional spreadsheets and lo | #819 | #838 | 0.01% | 0.01% | Traditional |
| Formsite | formsite.com | Feedback & Surveys | Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payments, and integrate with various services. Supports 40+ question types. | #824 | #1,404 | 0.01% | 0.00% | Traditional |
| Hushed | hushed.com | Live Chat & Messaging | Hushed.com is an app that provides temporary or secondary phone numbers for calling and texting over WiFi or data connections. It's designed to protect user privacy, allowing them to keep their real p | #863 | #2,205 | 0.01% | 0.00% | Traditional |
| LiveAgent | liveagent.com | Helpdesk & Ticketing | LiveAgent is a comprehensive help desk software offering an advanced ticketing system, built-in call center, fast live chat, and social media support capabilities. It integrates with over 200 platform | #866 | #702 | 0.01% | 0.01% | Traditional |
| EvaluAgent | evaluagent.com | Customer Success Platforms | EvaluAgent is a cloud-based Call Centre Quality Assurance Software empowers call centers to evaluate, coach and engage front-line agents. | #885 | #376 | 0.01% | 0.03% | Traditional |
| Pylon | usepylon.com | Helpdesk & Ticketing | Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple channels, including Slack Connect, Email, Microsoft Teams, In-App Chat, and tradit | #902 | #342 | 0.01% | 0.03% | Traditional |
| Respond | respond.io | Live Chat & Messaging | Respond.io provides a platform for managing customer conversations across various messaging channels. It enables businesses to capture leads, automate chats with AI, and gain insights into customer in | #903 | #865 | 0.01% | 0.01% | AI-Embedded |
| Qwary | qwary.com | Feedback & Surveys | Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, education, and other sectors. | #934 | #1,064 | 0.01% | 0.00% | Traditional |
Which software categories Customer Success teams spend on most
Customer Success & Support is the largest customer success software category by spend share at 3.1%, followed by Collaboration & Productivity at 0.9%, across 283 tools tracked from real company purchases.
| Category | Products | Popularity share | Spend share |
|---|---|---|---|
| Customer Success & Support | 229 | 1.81% | 3.12% |
| Collaboration & Productivity | 35 | 0.53% | 0.87% |
| AI Platforms & Model Ops | 5 | 0.03% | 0.01% |
| Marketing & Growth | 1 | 0.00% | 0.00% |
| Data & Analytics | 2 | 0.00% | 0.00% |
| Engineering & DevOps | 8 | 0.00% | 0.00% |
| IT & Security | 2 | 0.00% | 0.00% |
| People Ops & Talent | 1 | 0.00% | 0.00% |
How Customer Success software popularity has changed over time
Customer Success tools currently account for 2.4% of popularity share and 4% of spend share across 283 products; the chart shows how that footprint has changed month by month.
The fastest-rising tools in customer success stacks
Plain and Boostlingo are the fastest-rising tools in customer success stacks among 283 products tracked; they currently rank #956 and #1,096 by popularity in Cledara's latest team data.
| Product | Website | Subcategory | Description | Popularity rank | Spend rank | Popularity share | Spend share | AI classification |
|---|---|---|---|---|---|---|---|---|
| Plain | plain.com | Support | Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It routes issues to the appropriate internal systems and teams for resolution. | #956 | #1,369 | 0.01% | 0.00% | Traditional |
| Boostlingo | boostlingo.com | Other | Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand interpreting services. It enables organisations to manage interpreters, schedul | #1,096 | #1,864 | 0.01% | 0.00% | Traditional |
| Eesel | eesel.ai | Helpdesk & Ticketing | eesel.ai is an AI-powered platform that transforms company knowledge into automated support agents and internal assistants by integrating with tools like help desks and communication apps. It enables | #1,373 | #1,220 | 0.00% | 0.00% | Traditional |
| Superchat | superchat.com | Communication | Superchat is a communication platform designed for businesses to centralize and streamline their customer interactions. It integrates multiple communication channels such as live chat, WhatsApp, Insta | #779 | #545 | 0.01% | 0.02% | Traditional |
| WidgetBot | widgetbot.io | Community Platforms | WidgetBot provides an embeddable chat widget that connects websites to Discord servers, allowing users to view and participate in Discord channels directly from a webpage. The platform also supports i | #1,364 | #881 | 0.00% | 0.01% | Traditional |
Frequently asked questions
What software do customer success teams use most in 2026?
Intercom is the most-used tool in customer success team stacks (0.3% market share), followed by Zendesk and Freshworks, based on real purchasing data from Cledara.
How many tools does a typical customer success team use?
Cledara tracks 283 products in active use by customer success teams across 8 categories. The full ranked list above updates monthly.
Which tools are customer success teams adopting right now?
Plain and Boostlingo are the fastest-rising tools in customer success stacks over the last 90 days by rank velocity.
Where does this data come from?
From anonymized, aggregated software purchasing data across companies that manage their software with Cledara — real payments, not surveys. Last updated 11 September 2026, 02:07 UTC.