280 products tracked for Customer Success / Support teams · 2.6% popularity share · 4.4% spend share. Data as of 27 July 2026, 16:41 UTC.
Rank momentum favors lightweight CX/chat and comms tools over generic “AI chatbot” point solutions. Big climbers include Boostlingo (+149), Plain (+104), Superchat (+79), and AI-enhanced Tidio (+65), while steep fallers are Video User Manuals (-268) plus AI-branded bots like ChatBots AI (-247) and Cody (-220). Net: AI is winning when embedded in workflow tools, not sold as standalone “AI.” Signal: CS/Support leaders should shortlist vendors where AI augments agent productivity inside established channels (chat, messaging, translation) and demand proof of deflection + QA gains. Treat “AI chatbot” labels as high-churn risk—run stricter pilots, verify integration depth, and watch for smaller tools displacing incumbents in a fragmented stack (2.0% concentration).
| Product | Website | Subcategory | Description | Popularity rank | Spend rank | Popularity share | Spend share | AI classification |
|---|---|---|---|---|---|---|---|---|
| Intercom | intercom.com | Support | Customer messaging platform that centralizes communication for businesses. | #40 | #16 | 0.35% | 0.97% | AI-Embedded |
| Zendesk | zendesk.com | Support | Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. | #47 | #19 | 0.29% | 0.74% | AI-Embedded |
| Freshworks | freshworks.com | Support | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer rel | #63 | #51 | 0.24% | 0.27% | AI-Embedded |
| Ringover | ringover.com | Live Chat & Messaging | Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their co | #73 | #256 | 0.21% | 0.05% | Traditional |
| Aircall | aircall.io | Communication | Aircall offers a business phone and communication platform. The product aims to help teams improve their performance and reduce administrative tasks. Aircall offers an AI Starter package that leverage | #93 | #23 | 0.15% | 0.59% | Traditional |
| CloudTalk | cloudtalk.io | Communication | Cloudtalk is a platform designed to provide businesses with a cloud-based phone system and call center solution. It enables companies to set up and manage phone communications with customers and clien | #108 | #161 | 0.12% | 0.09% | Traditional |
| Wati | wati.io | Live Chat & Messaging | Wati is a platform that provides tools for businesses to automate and streamline their WhatsApp communication. It enables businesses to send automated messages, manage customer inquiries, and engage w | #137 | #638 | 0.10% | 0.01% | Traditional |
| Vonage | vonage.com | Communication | Vonage is a platform that offers various communication solutions including Business Phone, VoIP, Communication APIs, and Contact Center services. The product provides a range of features and capabilit | #219 | #111 | 0.06% | 0.13% | Traditional |
| Dialpad | dialpad.com | Communication | Dialpad is a customer intelligence platform that offers a variety of products for small businesses and enterprises. The platform includes AI-powered customer engagement, AI contact center, AI sales ce | #238 | #222 | 0.05% | 0.06% | AI-Embedded |
| LiveChat | livechat.com | Communication | Customer service and engagement platform to communicate with customers through real-time live chat. | #283 | #338 | 0.04% | 0.04% | Traditional |
| Survicate | survicate.com | Feedback & Surveys | Survicate is an effortless survey platform that helps businesses gather user research and feedback. It offers various survey types, including email surveys, website feedback surveys, in-product survey | #293 | #305 | 0.04% | 0.04% | Traditional |
| Circle | circle.so | Community Platforms | Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members | #313 | #871 | 0.04% | 0.01% | Traditional |
| Quo | quo.com | Live Chat & Messaging | Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users c | #329 | #885 | 0.04% | 0.01% | Traditional |
| Front | front.com | Helpdesk & Ticketing | Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, auto | #334 | #127 | 0.04% | 0.11% | Traditional |
| BotSpace | bot.space | Live Chat & Messaging | BotSpace is a Customer Engagement software built on WhatsApp’s Business API, helping businesses to automate customer support and engagement. | #366 | #231 | 0.03% | 0.06% | Traditional |
| Chatbase | chatbase.co | AI Assistants & Copilots | Chatbase is an AI chatbot builder that trains ChatGPT on data and seamlessly integrates a chat widget into websites, empowering the chatbot to respond to queries. | #399 | #1,143 | 0.03% | 0.00% | AI-Native |
| Fillout | fillout.com | Feedback & Surveys | Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer. | #402 | #1,268 | 0.03% | 0.00% | Traditional |
| tawk.to | tawk.to | Support | tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. | #405 | #192 | 0.03% | 0.07% | Traditional |
| Help Scout | helpscout.com | Helpdesk & Ticketing | Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline custo | #431 | #510 | 0.03% | 0.02% | Traditional |
| Crisp | crisp.chat | Live Chat & Messaging | Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and | #472 | #663 | 0.02% | 0.01% | Traditional |
| Meetup | meetup.com | Community Platforms | Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, pass | #489 | #996 | 0.02% | 0.01% | Traditional |
| TextExpander | textexpander.com | Other | TextExpander is a SaaS product that provides a solution for teams and individuals to increase productivity by automating repetitive typing tasks. The product allows users to create customizable and sh | #543 | #1,008 | 0.02% | 0.01% | Traditional |
| Aloware | aloware.com | Live Chat & Messaging | Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features su | #581 | #420 | 0.02% | 0.03% | AI-Embedded |
| SweetHawk | sweethawk.com | Helpdesk & Ticketing | SweetHawk is a provider of a suite of apps for Zendesk called Super Suite, which includes tools for managing tasks, approvals, calendar events, deadlines, notifications, reminders, field conditions, s | #643 | #804 | 0.02% | 0.01% | Traditional |
| Discourse | discourse.org | Education | Discourse is a platform designed for building online communities. It facilitates easy connections and collaboration for users, addressing challenges related to community management and engagement. The | #652 | #644 | 0.02% | 0.01% | Traditional |
| Octopods | octopods.io | Live Chat & Messaging | Octopods is a SaaS product that offers Intercom integrations for social messaging and SMS channels. This product allows businesses to connect with their customers through social messaging platforms, s | #676 | #689 | 0.02% | 0.01% | Traditional |
| 360dialog | 360dialog.com | Live Chat & Messaging | 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | #704 | #45 | 0.01% | 0.33% | Traditional |
| AutoforwardSMS | autoforwardsms.com | Communication | AutoForwardSMS is a platform designed for Android devices that enables users to forward incoming text messages to an email or a URL. It offers features like missed call alerts and low battery warnings | #704 | #2,741 | 0.02% | 0.00% | Traditional |
| Respond | respond.io | Live Chat & Messaging | Respond.io provides a platform for managing customer conversations across various messaging channels. It enables businesses to capture leads, automate chats with AI, and gain insights into customer in | #705 | #910 | 0.01% | 0.01% | AI-Embedded |
| Tribe Community Platform | tribe.so | Community Platforms | Tribe is a community platform integrated into a product that helps users increase user engagement, retention and lifetime value. | #709 | #693 | 0.02% | 0.01% | Traditional |
| Birdie | birdie.so | Helpdesk & Ticketing | Birdie is a platform that allows users to request screen recordings from customers or initiate a Cobrowsing session directly within your existing helpdesk platform. This feature aims to improve the ef | #712 | #765 | 0.01% | 0.01% | Traditional |
| Hiver | hiverhq.com | Helpdesk & Ticketing | Hiver is a Gmail-based helpdesk. | #714 | #562 | 0.01% | 0.02% | Traditional |
| 8x8 | 8x8.com | Communication | 8x8 is a communications and collaboration platform that provides services such as voice, video, chat, and contact center solutions for businesses. The tool offers unified communications, virtual offic | #788 | #826 | 0.01% | 0.01% | Traditional |
| Talkdesk | talkdesk.com | Support | Talkdesk is a cloud-based contact center platform designed to enhance customer experiences through advanced communication and automation tools. It provides features such as omnichannel support, AI-dri | #790 | #513 | 0.01% | 0.02% | AI-Embedded |
| Transly | transly.live | Live Chat & Messaging | Transly is a real-time translation platform designed specifically for Intercom. | #797 | #960 | 0.01% | 0.01% | AI-Native |
| LiveAgent | liveagent.com | Helpdesk & Ticketing | LiveAgent is a comprehensive help desk software offering an advanced ticketing system, built-in call center, fast live chat, and social media support capabilities. It integrates with over 200 platform | #812 | #658 | 0.01% | 0.01% | Traditional |
| SupportBox | supportbox.cz | Helpdesk & Ticketing | SupportBox is a helpdesk system for Czech e-shops. | #817 | #664 | 0.01% | 0.01% | Traditional |
| Combot | combot.org | Community Platforms | Combot is a Telegram community management tool featuring analytics, moderation, spam protection, administrative commands, and user engagement functionalities. It offers customizable filters, restricti | #817 | #1,288 | 0.01% | 0.00% | Traditional |
| Formsite | formsite.com | Feedback & Surveys | Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payments, and integrate with various services. Supports 40+ question types. | #824 | #1,404 | 0.01% | 0.00% | Traditional |
| Gleap | gleap.io | Feedback & Surveys | Gleap is a visual customer communication and triage platform. The platform allows customers to give feedback which is represented visually. MEthods for gathering feedback include video action replays, | #831 | #1,297 | 0.01% | 0.00% | Traditional |
| Tango | tango.ai | Support | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automa | #835 | #1,188 | 0.01% | 0.00% | AI-Native |
| Hushed | hushed.com | Live Chat & Messaging | Hushed.com is an app that provides temporary or secondary phone numbers for calling and texting over WiFi or data connections. It's designed to protect user privacy, allowing them to keep their real p | #845 | #2,123 | 0.01% | 0.00% | Traditional |
| Guidde | guidde.com | Product Adoption & Onboarding | Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software or process using generative AI. It allows seamless screen and voice recording, | #884 | #1,013 | 0.01% | 0.01% | AI-Native |
| EvaluAgent | evaluagent.com | Customer Success Platforms | EvaluAgent is a cloud-based Call Centre Quality Assurance Software empowers call centers to evaluate, coach and engage front-line agents. | #886 | #377 | 0.01% | 0.03% | Traditional |
| xSellco | xsellco.com | Helpdesk & Ticketing | xSellco provides a solutions for online retailers, including an eCommerce customer service helpdesk, intelligent feedback software, and an instant Amazon repricer. | #906 | #561 | 0.01% | 0.02% | AI-Embedded |
| Tidio | tidio.com | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and stream | #920 | #581 | 0.01% | 0.02% | AI-Native |
| Qwary | qwary.com | Feedback & Surveys | Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, education, and other sectors. | #945 | #1,067 | 0.01% | 0.00% | Traditional |
| CustomGPT | customgpt.ai | Support | CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for | #946 | #893 | 0.01% | 0.01% | AI-Native |
| Plain | plain.com | Support | Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It routes issues to the appropriate internal systems and teams for resolution. | #951 | #1,369 | 0.01% | 0.00% | Traditional |
| Assembled | assembled.com | Customer Success Platforms | Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting, scheduling, real-time management, and performance tracking to help teams manag | #961 | #267 | 0.01% | 0.05% | Traditional |
| Category | Products | Popularity share | Spend share |
|---|---|---|---|
| Customer Success & Support | 222 | 2.05% | 3.38% |
| Collaboration & Productivity | 38 | 0.55% | 0.99% |
| AI Platforms & Model Ops | 5 | 0.03% | 0.00% |
| IT & Security | 3 | 0.01% | 0.01% |
| Data & Analytics | 2 | 0.00% | 0.00% |
| Marketing & Growth | 1 | 0.00% | 0.00% |
| Engineering & DevOps | 8 | 0.00% | 0.00% |
| People Ops & Talent | 1 | 0.00% | 0.00% |
Customer Success / Support tools currently hold 2.6% popularity share and 4.4% spend share of the tracked SaaS market; the interactive chart on this page tracks the month-by-month trend.
| Product | Website | Subcategory | Description | Popularity rank | Spend rank | Popularity share | Spend share | AI classification |
|---|---|---|---|---|---|---|---|---|
| Plain | plain.com | Support | Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It routes issues to the appropriate internal systems and teams for resolution. | #951 | #1,369 | 0.01% | 0.00% | Traditional |
| Boostlingo | boostlingo.com | Other | Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand interpreting services. It enables organisations to manage interpreters, schedul | #1,177 | #1,822 | 0.01% | 0.00% | Traditional |
| Tidio | tidio.com | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and stream | #920 | #581 | 0.01% | 0.02% | AI-Native |
| Superchat | superchat.com | Communication | Superchat is a communication platform designed for businesses to centralize and streamline their customer interactions. It integrates multiple communication channels such as live chat, WhatsApp, Insta | #987 | #759 | 0.01% | 0.01% | Traditional |
| Red Cactus | redcactus.cloud | Other | Red Cactus provides software that connects telephony systems with business applications such as CRM and ERP. It processes customer and user data to provide support, account access, and service functio | #1,464 | #599 | 0.01% | 0.02% | Traditional |
Intercom is the most-used tool in customer success team stacks (0.4% market share), followed by Zendesk and Freshworks, based on real purchasing data from Cledara.
Cledara tracks 280 products in active use by customer success teams across 8 categories. The full ranked list above updates monthly.
Plain and Boostlingo are the fastest-rising tools in customer success stacks over the last 90 days by rank velocity.
From anonymized, aggregated software purchasing data across companies that manage their software with Cledara — real payments, not surveys. Last updated 27 July 2026, 16:41 UTC.