| 1 | | | Support | Customer messaging platform that centralizes communication for businesses. | #45 | #45 | #32 | |
| 2 | | | Support | Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. | #49 | #48 | #40 | |
| 3 | | | Support | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products. | #68 | #66 | #50 | |
| 4 | | | Live Chat & Messaging | Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their communication processes | #74 | #70 | #81 | |
| 5 | | | Communication | Aircall offers a business phone and communication platform. The product aims to help teams improve their performance and reduce administrative tasks. Aircall offers an AI Starter package that leverages AI technology to enhance team productivity. The platform provides various features designed for better conversations, including call-center software features, quality and reliability tools. | #93 | #92 | #91 | |
| 6 | | | Communication | Cloudtalk is a platform designed to provide businesses with a cloud-based phone system and call center solution. It enables companies to set up and manage phone communications with customers and clients from any location with an internet connection. The platform offers features such as call routing, IVR (Interactive Voice Response) menus, call recording, and analytics. It allows businesses to handle inbound and outbound calls, track call metrics, and monitor agent performance in real-time. Cloudtalk integrates with CRM systems and other business tools. | #105 | #107 | #164 | |
| 7 | | | Live Chat & Messaging | Wati is a platform that provides tools for businesses to automate and streamline their WhatsApp communication. It enables businesses to send automated messages, manage customer inquiries, and engage with their audience efficiently through the WhatsApp messaging platform. | #109 | #115 | #231 | |
| 8 | | | Communication | Vonage is a platform that offers various communication solutions including Business Phone, VoIP, Communication APIs, and Contact Center services. The product provides a range of features and capabilities to help businesses streamline their communication processes and enhance customer interactions. | #219 | #223 | #133 | |
| 9 | | | Community Platforms | Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members can connect, collaborate, and share knowledge. Circle provides features for creating discussion forums, organizing events, sharing resources, and fostering networking opportunities within the community. It also offers customization options to match the branding and design of the community to the organization's identity. | #231 | #246 | #473 | |
| 10 | | | Communication | Dialpad is a customer intelligence platform that offers a variety of products for small businesses and enterprises. The platform includes AI-powered customer engagement, AI contact center, AI sales center, digital messaging, self-service, and ai CSAT. Dialpad's customer engagement solution helps businesses with inbound and outbound sales and support, while the AI contact center provides omnichannel customer engagement. The AI sales center enables ai-enabled sales outreach, and the platform also offers solutions for digital messaging, self-service, and AI CSAT. | #251 | #248 | #217 | |
| 11 | | | Communication | Customer service and engagement platform to communicate with customers through real-time live chat. | #281 | #286 | #238 | |
| 12 | | | Feedback & Surveys | Survicate is an effortless survey platform that helps businesses gather user research and feedback. It offers various survey types, including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. With Survicate, businesses can easily run surveys across the funnel to gather valuable insights. | #316 | #310 | #296 | |
| 13 | | | Live Chat & Messaging | Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and social media messaging. Users can engage with customers in real time, respond to inquiries, and provide support through the platform's chat interface. Crisp also provides features for automating responses, routing messages to the appropriate team members, and tracking conversation history. Additionally, the platform offers analytics and reporting functionalities. | #324 | #365 | #563 | |
| 14 | | | Helpdesk & Ticketing | Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, automate workflows, provide analytics, manage omnichannel inboxes, create knowledge bases, support live chat, and integrate with other systems. | #325 | #337 | #312 | |
| 15 | | | Live Chat & Messaging | Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users can receive local or toll-free North American phone numbers, and the platform supports snippets and saved message templates for automation. | #353 | #349 | #282 | |
| 16 | | | AI Assistants & Copilots | Chatbase is an AI chatbot builder that trains ChatGPT on data and seamlessly integrates a chat widget into websites, empowering the chatbot to respond to queries. | #360 | #368 | #368 | |
| 17 | | | Support | tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. | #371 | #388 | #400 | |
| 18 | | | Helpdesk & Ticketing | Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline customer support, allowing businesses to respond to customer inquiries across different channels like email and live chat from a centralized platform. | #445 | #466 | #384 | |
| 19 | | | Feedback & Surveys | Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer. | #454 | #422 | #405 | |
| 20 | | | Community Platforms | Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, passions, and goals. Users can sign up for free and browse through a wide range of events happening in their area. | #501 | #493 | #565 | |
| 21 | | | Other | TextExpander is a SaaS product that provides a solution for teams and individuals to increase productivity by automating repetitive typing tasks. The product allows users to create customizable and shareable snippets of text that can be quickly accessed through a search or abbreviation. TextExpander works on various platforms including Mac, Windows, Chrome, iPhone, and iPad, making it accessible from any device.
One of the key business problems that TextExpander solves is the time wasted on repetitive typing tasks. By using the snippets feature, users can save time and increase efficiency by automatically inserting frequently used text, such as emails, boilerplate content, and URLs, as they type. This can be especially beneficial for customer support, sales, recruiting, software development, IT support, legal, and education professionals.
The most popular features of TextExpander include the ability to create and share snippets of text across teams, customize messages using fill-in fields and optional sections, and access snippets from any app or platform without the need for integrations. The product also offers data-driven team insights, allowing users to track usage and performance through a centralized dashboard. | #521 | #530 | #798 | |
| 22 | | | Live Chat & Messaging | 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | #560 | #704 | — | |
| 23 | | | Live Chat & Messaging | Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities. | #561 | #586 | #792 | |
| 24 | | | Helpdesk & Ticketing | SweetHawk is a provider of a suite of apps for Zendesk called Super Suite, which includes tools for managing tasks, approvals, calendar events, deadlines, notifications, reminders, field conditions, surveys, and more. | #598 | #611 | #555 | |
| 25 | | | Education | Discourse is a platform designed for building online communities. It facilitates easy connections and collaboration for users, addressing challenges related to community management and engagement. The platform includes features for discussions, connections, product feedback tracking, and content sharing. | #606 | #625 | #577 | |
| 26 | | | Live Chat & Messaging | Octopods is a SaaS product that offers Intercom integrations for social messaging and SMS channels. This product allows businesses to connect with their customers through social messaging platforms, such as WhatsApp, Facebook Messenger, Instagram, Twitter, Telegram, and more. | #640 | #667 | #1046 | |
| 27 | | | Helpdesk & Ticketing | Birdie is a platform that allows users to request screen recordings from customers or initiate a Cobrowsing session directly within your existing helpdesk platform. This feature aims to improve the efficiency and effectiveness of customer support by reducing the need for multiple rounds of communication to resolve issues. | #685 | #717 | #1041 | |
| 28 | | | Helpdesk & Ticketing | Hiver is a Gmail-based helpdesk. | #736 | #768 | #1045 | |
| 29 | | | Support | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilized for a range of purposes including documentation, help articles, and improving team communication. The platform also provides analytics features to monitor guide usage and identify areas for improvement. | #740 | #722 | #1273 | |
| 30 | | | Communication | 8x8 is a communications and collaboration platform that provides services such as voice, video, chat, and contact center solutions for businesses. The tool offers unified communications, virtual office services, and contact center functionalities. The platform facilitates connectivity and interaction between employees and customers, aiming to streamline communication and support remote work within organizations. | #752 | #791 | #784 | |
| 31 | | | Community Platforms | Combot is a Telegram community management tool featuring analytics, moderation, spam protection, administrative commands, and user engagement functionalities. It offers customizable filters, restriction policies, a reporting system, scheduled announcements, and reputation points to help administrators manage groups effectively. | #769 | #809 | #824 | |
| 32 | | | Live Chat & Messaging | Transly is a real-time translation platform designed specifically for Intercom. | #798 | #824 | #821 | |
| 33 | | | Feedback & Surveys | Gleap is a visual customer communication and triage platform. The platform allows customers to give feedback which is represented visually. MEthods for gathering feedback include video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. This enables customer success teams to review, prioritize, and respond within the platform. | #801 | #841 | #1053 | |
| 34 | | | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram. | #840 | #882 | #1933 | |
| 35 | | | Product Adoption & Onboarding | Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer engagement and onboarding efficiency. It replaces traditional spreadsheets and long emails with a focused approach that keeps customers on track and helps teams manage all their work directly inside HubSpot. The tool is tailored to help participants complete their tasks on time and provides insights for teams to understand customer progress and areas for improvement. | #846 | #930 | #1912 | |
| 36 | | | Helpdesk & Ticketing | LiveAgent is a comprehensive help desk software offering an advanced ticketing system, built-in call center, fast live chat, and social media support capabilities. It integrates with over 200 platforms, including WhatsApp, WordPress, and Shopify, to streamline customer service operations. | #869 | #878 | #579 | |
| 37 | | | Helpdesk & Ticketing | Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple channels, including Slack Connect, Email, Microsoft Teams, In-App Chat, and traditional ticketing systems. It allows for seamless issue tracking, sending marketing blasts, and integrates with various other tools in your technology stack. | #930 | #989 | #1893 | |
| 38 | | | Support | CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for multiple languages, and integrations with various data sources. | #971 | #1017 | #1295 | |
| 39 | | | Other | eReceptionist is a multi-featured virtual receptionist service providing call answering, mail handling, and message forwarding, focused on helping businesses manage communications. | #1032 | #1131 | #1167 | |
| 40 | | | Feedback & Surveys | ReviewFlowz is a review management platform. | #1039 | #1115 | #1112 | |
| 41 | | | Customer Success Platforms | Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting, scheduling, real-time management, and performance tracking to help teams manage support demand and improve operational efficiency. | #1041 | #1069 | #716 | |
| 42 | | | Product Adoption & Onboarding | UserGuiding is a SaaS product that offers user onboarding and product walkthrough solutions for businesses. The platform helps businesses create interactive and intuitive onboarding experiences to guide their users through the product or website, increasing user engagement and reducing churn.
UserGuiding offers a range of features that enable businesses to create effective user onboarding experiences. Some of the key features include:
- Product Tours: Guide users through specific steps or features of the product, helping them understand how to use it effectively.
- Onboarding Checklists: Highlight the next steps in the user's journey and track their progress.
- Resource Centers: Gather all support content in one place, making it easily accessible for users.
- Segmentation: Create personalized onboarding experiences for different user segments.
- Analytics: Track and measure the performance of user onboarding to make data-driven improvements.
- Customization: Customize the onboarding experience to match the branding and design of the business.
- In-app Surveys: Gather feedback from users at the right time and place within the product.
- Tooltips, Hotspots, Announcement Modals: Highlight important information and provide additional context or information within the product.
- NPS Surveys: Measure customer satisfaction through net promoter surveys. | #1064 | #1128 | — | |
| 43 | | | Helpdesk & Ticketing | Lovestock & Leaf is a company that specializes in building Zendesk Apps to enhance and improve your Zendesk helpdesk experience. | #1091 | #1214 | #1303 | |
| 44 | | | Product Adoption & Onboarding | Intellum is a customer education platform integrating live and on-demand content, Evolve authoring tool, social and chat features, gamification, and app integrations. | #1105 | #1187 | #1791 | |
| 45 | | | Product Adoption & Onboarding | Stonly is a platform designed to enhance productivity and customer satisfaction by offering interactive, step-by-step guidance. | #1111 | #1175 | #970 | |
| 46 | | | Knowledge Management | Helpjuice offers a knowledge base software that simplifies customer support and team collaboration. It allows organizations to create, share, and manage knowledge effectively through a centralized platform. This tool is designed to help businesses scale their customer support, improve employee access to information, and enhance overall productivity. | #1137 | #1185 | #643 | |
| 47 | | | Live Chat & Messaging | TimelinesAI is a shared inbox platform designed to manage multiple WhatsApp numbers in one place. It allows businesses to connect WhatsApp accounts, integrate with CRM tools, and improve team collaboration and efficiency in managing customer communications. | #1150 | #1298 | — | |
| 48 | | | Helpdesk & Ticketing | BoldDesk, developed by Syncfusion, is a platform designed for help desk ticketing. It integrates features for managing support requests, including a ticketing system for tracking and automating requests, a knowledge base to create and share self-help materials, and workflow automation tools. The platform allows for customization to fit specific business needs and includes security measures to protect customer data. BoldDesk employs AI technology to assist in replying to queries, summarizing tickets, translating responses, and generating reports and analytics for performance evaluation. | #1156 | #1306 | — | |
| 49 | | | Live Chat & Messaging | Respond.io provides a platform for managing customer conversations across various messaging channels. It enables businesses to capture leads, automate chats with AI, and gain insights into customer interactions. The service supports integration with multiple communication platforms and CRM systems, offering tools to enhance sales and customer service operations. | #1163 | #998 | #442 | |
| 50 | | | Knowledge Management | HelpKit is a platform that allows users to build a Knowledge Base using Notion documents. | #1262 | #1378 | #1640 | |
