| 1 | | Customer messaging platform that centralizes communication for businesses. | #45 | #45 | #32 | |
| 2 | | Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. | #49 | #48 | #40 | |
| 3 | | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products. | #68 | #66 | #50 | |
| 4 | | Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their communication processes | #74 | #70 | #81 | |
| 5 | | Wati is a platform that provides tools for businesses to automate and streamline their WhatsApp communication. It enables businesses to send automated messages, manage customer inquiries, and engage with their audience efficiently through the WhatsApp messaging platform. | #109 | #115 | #231 | |
| 6 | | Trustpilot is a platform that allows customers to read and write reviews about various companies and businesses. The product aims to help users find companies they can trust by providing a platform for sharing and accessing customer reviews. | #153 | #150 | #162 | |
| 7 | | Lyssna is a user research and usability testing platform that aims to help teams deeply understand their audience and make informed decisions. The platform allows businesses to conduct user research and gather feedback through various testing methods. | #181 | #182 | #186 | |
| 8 | | Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members can connect, collaborate, and share knowledge. Circle provides features for creating discussion forums, organizing events, sharing resources, and fostering networking opportunities within the community. It also offers customization options to match the branding and design of the community to the organization's identity. | #231 | #246 | #473 | |
| 9 | | Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem of creating and managing forms easily and efficiently. The product's key features include the ability to customize forms, access to a variety of form templates, and integration with payment processors like PayPal. The product also offers conditional logic, which allows users to show or hide form fields based on certain criteria. Jotform supports integrations with popular apps and services like PayPal, Google Sheets, and Mailchimp. | #245 | #241 | #195 | |
| 10 | | Beamer is a platform that helps product teams improve user engagement and communication. The product address the challenge of keeping users updated and engaged by offering various features and tools. The use cases of Beamer include announcing product changes, new features, bug fixes, news, and more with its changelog as a service app. | #303 | #296 | #269 | |
| 11 | | Survicate is an effortless survey platform that helps businesses gather user research and feedback. It offers various survey types, including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. With Survicate, businesses can easily run surveys across the funnel to gather valuable insights. | #316 | #310 | #296 | |
| 12 | | Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer insights with AI-powered research, allowing them to build the right products faster. | #317 | #312 | #185 | |
| 13 | | Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and social media messaging. Users can engage with customers in real time, respond to inquiries, and provide support through the platform's chat interface. Crisp also provides features for automating responses, routing messages to the appropriate team members, and tracking conversation history. Additionally, the platform offers analytics and reporting functionalities. | #324 | #365 | #563 | |
| 14 | | Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, automate workflows, provide analytics, manage omnichannel inboxes, create knowledge bases, support live chat, and integrate with other systems. | #325 | #337 | #312 | |
| 15 | | SurveyMonkey is a platform that offers online survey tools for businesses. SurveyMonkey allows companies to collect data-driven insights through the creation and distribution of surveys. The product is versatile and can be used by different industries and roles, including healthcare, education, technology, marketing, and human resources. Some of the common use cases for SurveyMonkey include online polls, registration forms, employee feedback, event feedback, and customer satisfaction surveys.
| #339 | #345 | #323 | |
| 16 | | Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users can receive local or toll-free North American phone numbers, and the platform supports snippets and saved message templates for automation. | #353 | #349 | #282 | |
| 17 | | tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. | #371 | #388 | #400 | |
| 18 | | SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications. | #384 | #404 | #504 | |
| 19 | | VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalities into applications by offering tools and APIs for voice recognition and processing. The service supports the development of voice-enabled applications across various industries. | #399 | #385 | #362 | |
| 20 | | Userflow is a platform that facilitates the creation and optimization of user onboarding experiences within digital products and services. It allows businesses to design, implement, and analyze onboarding flows to guide users through key features and actions, improving user retention and engagement. Userflow provides tools for visualizing onboarding processes, creating interactive tutorials, and segmenting user groups for personalized experiences. By tracking user interactions and behavior, companies can iterate and optimize their onboarding flows to enhance the overall user experience.
| #415 | #424 | #284 | |
| 21 | | Appbot is a SaaS product that offers a comprehensive suite of tools for mobile teams to analyze and manage their app reviews and ratings. The product is designed to save product managers, technical teams, and customer support teams hours every week. It provides features such as reply to reviews, sentiment analysis, app ratings tracking, natural language processing, review monitoring, dashboards, API access, and the newly introduced Appbot AI.
With Appbot, product managers can make data-driven roadmap decisions that impact customer happiness. They can visualize trends in sentiment across all app reviews and Amazon reviews, and use natural language processing to automatically classify reviews by keywords, phrases, and topics. Developers can close the feedback loop by spotting bugs faster and customer support teams can provide faster and more effective replies for greater customer satisfaction.
Appbot offers integrations with popular tools like Slack, Zendesk, Freshdesk, Zapier, and Microsoft Teams, among others. It can track app reviews from major app stores such as iOS, MacOS, Google Play, Amazon, and Microsoft. The platform is used by over 25% of the Fortune 100 companies and 35% of top charting app developers. | #421 | #408 | #266 | |
| 22 | | Canny is a customer feedback management platform. It aims to help businesses collect, analyze, and act on customer feedback effectively. The product solves the problem of managing and organizing feedback from customers by providing a centralized platform for collecting feedback and prioritizing feature requests. | #428 | #453 | #936 | |
| 23 | | AppFollow is a platform that specializes in app performance monitoring and review management. It provides tools for tracking and analyzing app reviews, managing customer feedback, and conducting App Store Optimization (ASO). The platform also integrates with various services like Salesforce, Zendesk, and Tableau to streamline workflows. It is designed to help businesses understand user feedback, improve customer experiences, and enhance their app's visibility and performance in app stores. | #441 | #448 | #378 | |
| 24 | | Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline customer support, allowing businesses to respond to customer inquiries across different channels like email and live chat from a centralized platform. | #445 | #466 | #384 | |
| 25 | | Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer. | #454 | #422 | #405 | |
| 26 | | Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, passions, and goals. Users can sign up for free and browse through a wide range of events happening in their area. | #501 | #493 | #565 | |
| 27 | | Instatus is a service that provides customizable status pages for businesses to communicate the status of their services to customers. These pages are quickly generated and can operate independently from backend systems. | #510 | #515 | #599 | |
| 28 | | Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web forms to centralize service requests. It automates workflows using directory integrations and predefined triggers, supports AI-driven Level 1 support, and maintains audit trails for compliance. | #511 | #495 | #586 | |
| 29 | | Product Fruits is a platform providing AI-powered onboarding, support, and analytics tools. It includes features like interactive guided tours, onboarding checklists, hints and tooltips, feedback widgets, in-app announcements, and more to enhance user adoption, conversion, and retention without coding or designing required. | #534 | #536 | #696 | |
| 30 | | 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | #560 | #704 | — | |
| 31 | | Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities. | #561 | #586 | #792 | |
| 32 | | UserBrain is a platform designed to gather feedback on digital products and services through usability testing. It allows companies to observe how real users interact with their websites, apps, or prototypes in real-time. With UserBrain, businesses can set up tasks for testers to complete while recording their screens and verbal feedback. | #571 | #568 | #428 | |
| 33 | | SweetHawk is a provider of a suite of apps for Zendesk called Super Suite, which includes tools for managing tasks, approvals, calendar events, deadlines, notifications, reminders, field conditions, surveys, and more. | #598 | #611 | #555 | |
| 34 | | Octopods is a SaaS product that offers Intercom integrations for social messaging and SMS channels. This product allows businesses to connect with their customers through social messaging platforms, such as WhatsApp, Facebook Messenger, Instagram, Twitter, Telegram, and more. | #640 | #667 | #1046 | |
| 35 | | Headway is a platform that allows businesses to keep their customers informed about product updates through a customizable changelog. The product aims to solve the problem of effectively communicating changes and updates to users, helping companies maintain transparency and improve customer satisfaction.
| #659 | #654 | #474 | |
| 36 | | Birdie is a platform that allows users to request screen recordings from customers or initiate a Cobrowsing session directly within your existing helpdesk platform. This feature aims to improve the efficiency and effectiveness of customer support by reducing the need for multiple rounds of communication to resolve issues. | #685 | #717 | #1041 | |
| 37 | | Landbot.io is a platform that provides a chatbot building tool for businesses. It enables users to create conversational interfaces to engage with website visitors, capture leads, and provide automated customer support. The platform offers a visual interface for designing chatbot flows without the need for coding skills.
| #712 | #738 | #692 | |
| 38 | | Featurebase is a platform designed to streamline the management of product feedback and feature requests. It enables businesses to collect, organize, and prioritize customer insights. | #725 | #796 | #1131 | |
| 39 | | Hiver is a Gmail-based helpdesk. | #736 | #768 | #1045 | |
| 40 | | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilized for a range of purposes including documentation, help articles, and improving team communication. The platform also provides analytics features to monitor guide usage and identify areas for improvement. | #740 | #722 | #1273 | |
| 41 | | Combot is a Telegram community management tool featuring analytics, moderation, spam protection, administrative commands, and user engagement functionalities. It offers customizable filters, restriction policies, a reporting system, scheduled announcements, and reputation points to help administrators manage groups effectively. | #769 | #809 | #824 | |
| 42 | | Transly is a real-time translation platform designed specifically for Intercom. | #798 | #824 | #821 | |
| 43 | | Gleap is a visual customer communication and triage platform. The platform allows customers to give feedback which is represented visually. MEthods for gathering feedback include video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys. This enables customer success teams to review, prioritize, and respond within the platform. | #801 | #841 | #1053 | |
| 44 | | Lookback is a platform that offers usability testing and interviews for user research purposes. The product helps businesses solve the problem of understanding user behavior and gaining insights to improve product design and user experience. With Lookback, businesses can conduct remote usability testing to observe how users interact with their apps and websites. They can also conduct moderated interviews to directly engage with customers and gather qualitative data. | #820 | #858 | #649 | |
| 45 | | Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surveys, and analyze research data. It integrates with various tools and offers features like automated incentives and AI-driven insights. | #830 | #898 | #1102 | |
| 46 | | Slido is an audience interaction platform designed to facilitate engagement during live events, meetings, and presentations. It enables participants to ask questions, participate in polls, and provide feedback in real-time using their devices. Commonly employed in conferences, webinars, workshops, and company meetings, Slido enhances audience interaction and facilitates insights. | #838 | #859 | #797 | |
| 47 | | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram. | #840 | #882 | #1933 | |
| 48 | | Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer engagement and onboarding efficiency. It replaces traditional spreadsheets and long emails with a focused approach that keeps customers on track and helps teams manage all their work directly inside HubSpot. The tool is tailored to help participants complete their tasks on time and provides insights for teams to understand customer progress and areas for improvement. | #846 | #930 | #1912 | |
| 49 | | Frill.co provides a platform that helps to capture, organize and announce product feedback. | #860 | #917 | #1528 | |
| 50 | | LiveAgent is a comprehensive help desk software offering an advanced ticketing system, built-in call center, fast live chat, and social media support capabilities. It integrates with over 200 platforms, including WhatsApp, WordPress, and Shopify, to streamline customer service operations. | #869 | #878 | #579 | |
