The French Customer Support Software Market (2026)
18 customer support software companies have recorded headquarters in France in this directory, led by Crisp (0.02% of recorded software spend). Rankings use trailing-12-month software spend share in the Cledara dataset. Unranked recorded vendors remain included. Data as of .
What this ranking measures
Location is the recorded headquarters, which may differ from where a company was founded or where its customers operate. Vendors are ordered by trailing-12-month software spend share in the Cledara dataset. Recorded products without a current paid observation remain in the directory; inclusion alone does not establish current paid usage.
Annual rank changes use the separate global popularity rank, based on payment activity. Missing calendar endpoints stay unavailable. Founding year, employee and funding fields are recorded enrichment facts, which can be incomplete or historical. Full source data is available from the CSV and JSON download links.
The headline and leader facts describe the complete published location. Search and category selections apply to the directory and its downloads.
French customer support software companies ranked by software spend
| # | Product | Category | Founded | Employees | Funding | 12-mo activity rank change |
|---|---|---|---|---|---|---|
| 1 |  Crisp Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and social media messaging. Users can engage with customers in real time, respond to inquiries, and provide support through the platform's chat interface. Crisp also provides features for automating resp | Customer Success & Support | 2015 | 11-50 employees | +239 | |
| 2 |  Refiner Refiner is a SaaS platform offering tools for creating branded and personalized surveys, including in-product microsurveys and email surveys, to gather user feedback and measure metrics like NPS and CSAT. | Customer Success & Support | 2019 | 2-10 employees | Under $1M | +324 |
| 3 |  Siit Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web forms to centralize service requests. It automates workflows using directory integrations and predefined triggers, supports AI-driven Level 1 support, and maintains audit trails for compliance. | Customer Success & Support | 2021 | 11-50 employees | $5M - $10M | +75 |
| 4 |  Stonly Stonly is a platform designed to enhance productivity and customer satisfaction by offering interactive, step-by-step guidance. | Customer Success & Support | 2018 | 51-200 employees | $10M - $25M | -141 |
| 5 |  ReviewFlowz ReviewFlowz is a review management platform. | Customer Success & Support | 2021 | 2-10 employees | +73 | |
| 6 |  Hivebrite Hivebrite is a platform that provides community management and engagement solutions. | Customer Success & Support | 2015 | 51-200 employees | $25M - $50M | |
| 7 |  Hyvor Talk Hyvor Talk is a commenting platform that allows website owners to integrate a fully-featured comment system into their sites. It provides tools for managing comments, moderating discussions, and engaging with visitors while emphasizing user privacy and data protection. | Customer Success & Support | 2020 | 2-10 employees | ||
| 8 |  Jimo Jimo is a low-code platform that enables product teams to design, publish, and monitor in-app user experiences (e.g., tours, modals, banners, surveys). It helps onboard users, guide feature discovery, and collect feedback directly inside applications. | Customer Success & Support | 2022 | 11-50 employees | $1M - $5M | |
| 9 |  Kompassify Kompassify is a platform that enables businesses to create personalized onboarding experiences for their customers without the need for coding. | Customer Success & Support | 2022 | 2-10 employees | ||
| 10 | MEE6 | Customer Success & Support | 2016 | 11-50 employees | ||
| 11 |  Noticeable Noticeable is a service that integrates with various platforms to publish updates and collect user feedback. It supports GraphQL API and Zapier integration, requiring no coding. | Customer Success & Support | 2017 | Self-employed | ||
| 12 |  SCORMStack SCORMStack is a cloud-based eLearning integration platform that helps organizations launch and track SCORM and xAPI training content inside CRM, LMS, and business systems such as Salesforce. It enables delivery, tracking, and reporting of training without requiring a traditional learning management system. | Customer Success & Support | 2025 | 2-10 employees | ||
| 13 |  SkipCall SkipCall provides tools to manage and automate business phone calls, including call routing, recording and basic call analytics to improve customer communications. | Customer Success & Support | 2024 | 2-10 employees | ||
| 14 |  SnapCall SnapCall is a platform that allows businesses to embed voice and video calls directly into their websites or mobile applications. | Customer Success & Support | 2015 | 11-50 employees | $1M - $5M | |
| 15 |  Tandemz Tandemz is a self-service testers recruiting platform.
The platform is designed to help you recruit testers and conduct user research. The self-service platform allows you to filter when recruiting to precisely target your ideal tester profile. In this way, you can conduct both qualitative and quantitative research, with access to detailed targeting criteria, the ability to meet users anywhere in | Customer Success & Support | 2019 | 2-10 employees | ||
| 16 |  Teclib' GLPI is an open-source IT Service Management tool that manages incidents, requests, and assets with ITIL compliance, supporting multi-user and multi-location environments. Requires cloud access. | Customer Success & Support | 2015 | 11-50 employees | ||
| 17 |  Voice Partner Voice Partner is a platform that provides voice-powered customer service and support solutions to businesses. | Customer Success & Support | 2014 | 2-10 employees | ||
| 18 |  Zealy Zealy is a platform designed as an operating system for communities. It helps automate workflows from onboarding to delegation, catering to a wide range of communities, from startups to Fortune 500 companies, in various sectors including gaming. | Customer Success & Support | 2022 | 11-50 employees | $1M - $5M |
Customer Support Software subcategories in France
Live Chat & Messaging companies in France
- Crisp — Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managin…
- SnapCall — SnapCall is a platform that allows businesses to embed voice and video calls directly into their websites or mobile appl…
- Voice Partner — Voice Partner is a platform that provides voice-powered customer service and support solutions to businesses.
Feedback & Surveys companies in France
- Refiner — Refiner is a SaaS platform offering tools for creating branded and personalized surveys, including in-product microsurve…
- ReviewFlowz — ReviewFlowz is a review management platform.
- Noticeable — Noticeable is a service that integrates with various platforms to publish updates and collect user feedback. It supports…
- Tandemz — Tandemz is a self-service testers recruiting platform. The platform is designed to help you recruit testers and conduct…
Helpdesk & Ticketing companies in France
- Siit — Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web fo…
- Teclib' — GLPI is an open-source IT Service Management tool that manages incidents, requests, and assets with ITIL compliance, sup…
Product Adoption & Onboarding companies in France
- Stonly — Stonly is a platform designed to enhance productivity and customer satisfaction by offering interactive, step-by-step gu…
- Jimo — Jimo is a low-code platform that enables product teams to design, publish, and monitor in-app user experiences (e.g., to…
- Kompassify — Kompassify is a platform that enables businesses to create personalized onboarding experiences for their customers witho…
- SCORMStack — SCORMStack is a cloud-based eLearning integration platform that helps organizations launch and track SCORM and xAPI trai…
Community Platforms companies in France
- Hivebrite — Hivebrite is a platform that provides community management and engagement solutions.
- Hyvor Talk — Hyvor Talk is a commenting platform that allows website owners to integrate a fully-featured comment system into their s…
- MEE6
- Zealy — Zealy is a platform designed as an operating system for communities. It helps automate workflows from onboarding to dele…
Other companies in France
- SkipCall — SkipCall provides tools to manage and automate business phone calls, including call routing, recording and basic call an…
Rising French customer support software companies
Crisp and ReviewFlowz show the strongest payment-activity rank gains over the three-calendar-month comparison.
How France compares globally
France accounts for 4.4% of the customer support software products tracked globally on Cledara (18 of 413).
The top French product, Crisp, ranks #24 by recorded software spend in the global category dataset.
Frequently asked questions
Which French customer support software vendors lead the spend ranking?
Crisp, Refiner and Siit lead the French customer support software market in 2026, ordered by recorded software spend share in the Cledara dataset. Last updated 16 October 2026, 21:10 UTC.
How big is the French customer support software market?
This directory records 18 customer support software products headquartered in France, led by Crisp in recorded software spend share. Inclusion does not establish current paid usage. This is a dataset count, not a market-size or revenue estimate.
Which French customer support software vendors gained payment-activity rank?
Crisp and ReviewFlowz show the strongest global payment-activity rank gains over three calendar months among vendors in this headquarters/category group.
Where does this data come from?
From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.