{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/france/customer-success-and-support",
 "updated": "2026-10-16",
 "publicationId": "f0f7f87df4c98e8b5a9af505e84d20264660c59a2c7b39a1db3ded8cc4629bb4",
 "contentModified": "2026-10-16T21:10:31.310Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "Crisp",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Nantes, Pays de la Loire",
   "canonical_city": "Nantes",
   "canonical_region": "Pays de la Loire",
   "country_code": "FR",
   "city_id": "FR:pays-de-la-loire:nantes",
   "rank_change_12m_activity": 239,
   "url": "https://crisp.chat/",
   "global_spend_share_pct": 0.02445961638868094,
   "global_activity_rank": 324,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Crisp is a platform designed to facilitate customer communication for businesses. It offers a suite of tools for managing customer interactions across various channels, including live chat, email, and social media messaging. Users can engage with customers in real time, respond to inquiries, and provide support through the platform's chat interface. Crisp also provides features for automating responses, routing messages to the appropriate team members, and tracking conversation history. Additionally, the platform offers analytics and reporting functionalities."
  },
  {
   "rank": 2,
   "product": "Refiner",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2019,
   "employee_range": "2-10 employees",
   "funding_range": "Under $1M",
   "hq": "Paris, IdF",
   "canonical_city": "Paris",
   "canonical_region": "IdF",
   "country_code": "FR",
   "city_id": "FR:idf:paris",
   "rank_change_12m_activity": 324,
   "url": "https://refiner.io/",
   "global_spend_share_pct": 0.010410185018969367,
   "global_activity_rank": 1410,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Refiner is a SaaS platform offering tools for creating branded and personalized surveys, including in-product microsurveys and email surveys, to gather user feedback and measure metrics like NPS and CSAT."
  },
  {
   "rank": 3,
   "product": "Siit",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$5M - $10M",
   "hq": "Paris",
   "canonical_city": "Paris",
   "canonical_region": null,
   "country_code": "FR",
   "city_id": "FR:_:paris",
   "rank_change_12m_activity": 75,
   "url": "https://siit.io/",
   "global_spend_share_pct": 0.008260377820418387,
   "global_activity_rank": 511,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web forms to centralize service requests. It automates workflows using directory integrations and predefined triggers, supports AI-driven Level 1 support, and maintains audit trails for compliance."
  },
  {
   "rank": 4,
   "product": "Stonly",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2018,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "Paris",
   "canonical_city": "Paris",
   "canonical_region": null,
   "country_code": "FR",
   "city_id": "FR:_:paris",
   "rank_change_12m_activity": -141,
   "url": "https://stonly.com/",
   "global_spend_share_pct": 0.00805236044041561,
   "global_activity_rank": 1111,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Stonly is a platform designed to enhance productivity and customer satisfaction by offering interactive, step-by-step guidance. "
  },
  {
   "rank": 5,
   "product": "ReviewFlowz",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Paris, Paris",
   "canonical_city": "Paris",
   "canonical_region": "Paris",
   "country_code": "FR",
   "city_id": "FR:paris:paris",
   "rank_change_12m_activity": 73,
   "url": "https://reviewflowz.com/",
   "global_spend_share_pct": 0.0035465861159774377,
   "global_activity_rank": 1039,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ReviewFlowz is a review management platform."
  },
  {
   "rank": 6,
   "product": "Hivebrite",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2015,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://hivebrite.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Hivebrite is a platform that provides community management and engagement solutions."
  },
  {
   "rank": 7,
   "product": "Hyvor Talk",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://talk.hyvor.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Hyvor Talk is a commenting platform that allows website owners to integrate a fully-featured comment system into their sites. It provides tools for managing comments, moderating discussions, and engaging with visitors while emphasizing user privacy and data protection."
  },
  {
   "rank": 8,
   "product": "Jimo",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2022,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://jimo.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Jimo is a low-code platform that enables product teams to design, publish, and monitor in-app user experiences (e.g., tours, modals, banners, surveys). It helps onboard users, guide feature discovery, and collect feedback directly inside applications."
  },
  {
   "rank": 9,
   "product": "Kompassify",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://kompassify.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Kompassify is a platform that enables businesses to create personalized onboarding experiences for their customers without the need for coding. "
  },
  {
   "rank": 10,
   "product": "MEE6",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Paris, Ile-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Ile-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://mee6.xyz/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 11,
   "product": "Noticeable",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2017,
   "employee_range": "Self-employed",
   "funding_range": null,
   "hq": "Cagnes sur mer, Alpes Maritimes",
   "canonical_city": "Cagnes sur mer",
   "canonical_region": "Alpes Maritimes",
   "country_code": "FR",
   "city_id": "FR:alpes-maritimes:cagnes-sur-mer",
   "rank_change_12m_activity": null,
   "url": "https://noticeable.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Noticeable is a service that integrates with various platforms to publish updates and collect user feedback. It supports GraphQL API and Zapier integration, requiring no coding."
  },
  {
   "rank": 12,
   "product": "SCORMStack",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2025,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Orléans",
   "canonical_city": "Orléans",
   "canonical_region": null,
   "country_code": "FR",
   "city_id": "FR:_:orleans",
   "rank_change_12m_activity": null,
   "url": "https://scormstack.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SCORMStack is a cloud-based eLearning integration platform that helps organizations launch and track SCORM and xAPI training content inside CRM, LMS, and business systems such as Salesforce. It enables delivery, tracking, and reporting of training without requiring a traditional learning management system."
  },
  {
   "rank": 13,
   "product": "SkipCall",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2024,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Paris",
   "canonical_city": "Paris",
   "canonical_region": null,
   "country_code": "FR",
   "city_id": "FR:_:paris",
   "rank_change_12m_activity": null,
   "url": "https://skipcall.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SkipCall provides tools to manage and automate business phone calls, including call routing, recording and basic call analytics to improve customer communications."
  },
  {
   "rank": 14,
   "product": "SnapCall",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Paris, Ile de France",
   "canonical_city": "Paris",
   "canonical_region": "Ile de France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://snapcall.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SnapCall is a platform that allows businesses to embed voice and video calls directly into their websites or mobile applications."
  },
  {
   "rank": 15,
   "product": "Tandemz",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2019,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://tandemz.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Tandemz is a self-service testers recruiting platform. \nThe platform is designed to help you recruit testers and conduct user research. The self-service platform allows you to filter when recruiting to precisely target your ideal tester profile. In this way, you can conduct both qualitative and quantitative research, with access to detailed targeting criteria, the ability to meet users anywhere in the world, and tools to stay in control of your study."
  },
  {
   "rank": 16,
   "product": "Teclib'",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Paris, Île-de-France",
   "canonical_city": "Paris",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris",
   "rank_change_12m_activity": null,
   "url": "https://teclib-edition.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "GLPI is an open-source IT Service Management tool that manages incidents, requests, and assets with ITIL compliance, supporting multi-user and multi-location environments. Requires cloud access."
  },
  {
   "rank": 17,
   "product": "Voice Partner",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2014,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "PARIS-8E-ARRONDISSEMENT, Île-de-France",
   "canonical_city": "Paris-8e-Arrondissement",
   "canonical_region": "Île-de-France",
   "country_code": "FR",
   "city_id": "FR:ile-de-france:paris-8e-arrondissement",
   "rank_change_12m_activity": null,
   "url": "https://voicepartner.fr/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Voice Partner is a platform that provides voice-powered customer service and support solutions to businesses. "
  },
  {
   "rank": 18,
   "product": "Zealy",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2022,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Paris, Paris",
   "canonical_city": "Paris",
   "canonical_region": "Paris",
   "country_code": "FR",
   "city_id": "FR:paris:paris",
   "rank_change_12m_activity": null,
   "url": "https://zealy.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Zealy is a platform designed as an operating system for communities. It helps automate workflows from onboarding to delegation, catering to a wide range of communities, from startups to Fortune 500 companies, in various sectors including gaming."
  }
 ]
}