The US Customer Support Software Market (2026)

Updated 27 July 2026, 17:44 UTC

165 US customer support software companies are actively bought by businesses tracked on Cledara, led by Intercom (0.98% market share). Rankings reflect real purchasing data — what companies actually pay for — not analyst estimates. Updated monthly. Data as of 27 July 2026, 17:44 UTC.

Most popular US customer support software companies

Showing the top 50 of 165 companies. The interactive page loads the full ranking, and the complete list is available as <a href="/api/export/startups/united-states/customer-success-and-support.csv">CSV</a> or <a href="/api/export/startups/united-states/customer-success-and-support.json">JSON</a>.

Customer Support Software subcategories in United States

Feedback & Surveys companies in United States

• SurveyMonkey — SurveyMonkey is a platform that offers online survey tools for businesses. SurveyMonkey allows companies to collect data
• User Interviews — User Interviews is a platform that provides user research recruiting and panel software for teams. Their products includ
• JotForm — Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem
• Canny — Canny is a customer feedback management platform. It aims to help businesses collect, analyze, and act on customer feedb
• Maze — Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer
• Lookback — Lookback is a platform that offers usability testing and interviews for user research purposes. The product helps busine
• Iterate — Iterate provides survey tools for businesses to gather feedback from customers, visitors, and users. It helps companies
• AskNicely — AskNicely is a customer experience software that focuses on collecting customer feedback using the Net Promoter Score sy
• Great Question — Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surv
• Fillout — Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer.
• Delighted — Delighted is a self-serve experience management platform that allows businesses to collect and analyze survey feedback f
• InMoment — InMoment is a customer experience platform called the "Experience Improvement" (XI) Platform. It helps businesses enhanc
• Wufoo — Wufoo is a platform that enables users to create online forms, surveys, and event registrations quickly.
• Incogneato — Incogneato offers a platform for collecting anonymous feedback
• Boast — Boast is a platform for collecting and leveraging customer feedback, including video testimonials, online reviews, and s
• AppReviewBot — AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Di
• FormKeep — FormKeep is an online form backend that captures submissions, integrates with over 2000 apps, and sends notifications vi
• SurveySparrow — SurveySparrow is an omnichannel experience management platform that helps businesses collect customer feedback and deliv
• Retently — Retently is a customer feedback platform offering tools for collecting and analyzing customer satisfaction data, such as
• Userlytics — Userlytics is a platform that offers user testing and usability testing services. It enables businesses and organization
• Simplesat — Simplesat is a survey tool for service businesses to gather feedback from their customers.
• Sogolytics — Sogolytics provides tools for designing surveys, collecting feedback, and analyzing responses to help organizations trac
• Alchemer — Alchemer offers a platform that enables businesses to create, distribute, and analyze surveys.
• Product Signals — Product Signals is a product backlog platform that enables teams to collect and manage product feedback from various dep
• PlaybookUX — PlaybookUX is an all-in-one software platform that provides tools and features for recruiting, conducting, and analyzin
• Userfeed — Userfeed is a feedback management tool that integrates with Intercom, allowing teams to gather, track, and analyze user
• GetFeedback — GetFeedback helps companies to understand customer experience by providing a software to create branded surveys.
• Ethnio — Ethnio is a participant management platform for UX research that includes features for recruiting users, scheduling sess
• CheckMarket — CheckMarket is an online survey platform.
• SurveyPlanet — SurveyPlanet is an online platform that enables users to create, distribute, and analyze surveys. Users can design custo
• Sagetap — SageTap connects B2B companies with vetted experts to facilitate product feedback sessions, helping businesses improve t
• Kraftful — Kraftful is a platform designed for product development teams to collect and analyze user feedback across multiple chann
• Qualaroo — Qualaroo is a survey software tool that helps companies gather user feedback with real-time surveys, AI-powered sentimen
• UserZoom — UserZoom (now part of UserTesting) is a testing and insights platform that allows companies to gather UX insights throug
• Reviewshake — Reviewshake is a review management software that automates collection, monitoring, and analysis of customer reviews acro
• QuestionPro — QuestionPro is an online survey platform for creating, distributing, and analyzing online surveys. It supports various a
• Wootric — Wootric provides a platform for measuring customer experience using key metrics such as Net Promoter Score, Customer Sat
• Formsite — Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payme
• alphaOS — alphaOS is a platform that allows users to collect, organize and respond to customer feedback and feature requests.
• ReviewTrackers — ReviewTrackers is a customer feedback software used to measure and analyze customer experience.
• Qwary — Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, e
• Qualtrics — Qualtrics is a platform that empowers organizations to collect, analyze, and act on feedback from customers, employees,
• Respondent

Live Chat & Messaging companies in United States

• SendBird — SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile
• Ringover — Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in
• Aloware — Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls
• AVOXI — AVOXI provides an all-in-one cloud communications platform that enables businesses to centralize global voice, contact c
• TimelinesAI — TimelinesAI is a shared inbox platform designed to manage multiple WhatsApp numbers in one place. It allows businesses t
• UJET — UJET is a customer service platform that helps businesses provide better support. It's designed to make customer servic
• Quo — Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business
• Periskope — Periskope enables teams to manage multiple WhatsApp numbers, groups, and chats from a unified inbox, aiming to help with
• Grasshopper — Grasshopper offers a virtual phone system designed to provide businesses with a professional phone presence without requ
• TollFreeForwarding — TollFreeForwarding is a telecommunications platform that offers virtual phone numbers and call forwarding solutions. Use
• ChannelReply — ChannelReply is a customer service platform that integrates multiple online marketplaces (e.g., Amazon, eBay, Shopify, W
• Wotnot — WotNot provides a platform that enables organizations to build, deploy, and manage chatbots for web, WhatsApp, and SMS.
• Chatwoot — Chatwoot is a customer communication and engagement platform that provides businesses with tools to manage conversations
• Chatlio — Chatlio is a product providing fully integrated live chat functionality with Slack. Businesses can directly engage with
• Helpshift — Helpshift is an AI-powered customer service platform that streamlines customer support operations, enabling businesses t
• POWR — A live chat application that integrates with Facebook Messenger, WhatsApp, and Telegram, allowing real-time customer int
• Yodel — Yodel is a business phone system that integrates with Slack, enabling SMS, IVR, and call handling for customer communica
• Textline — Textline is a business texting service designed for customer support, sales, and logistics teams. This platform enables
• Olark — Olark is a live chat platform that enables businesses to engage customers via chat, automate responses, and integrate wi
• Chatfuel — Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalized responses and real-time
• Twise — Twise offers AI-powered customer engagement for websites through text and voice, providing real-time support, driving sa
• HelpCrunch — HelpCrunch is a SaaS platform offering live chat, email marketing automation, and help desk functionalities. It enables
• Slaask — Slaask is a SaaS product that integrates with Slack to provide customer service and live chat solutions directly within
• ScreenMeet — ScreenMeet is a platform that enables businesses to assist customers by viewing and resolving computer issues remotely.
• Ultimate.ai — Ultimate.ai offers a comprehensive customer support automation platform powered by AI. The platform includes features li
• Pythia — Pythia is an AI-driven customer support automation platform designed specifically for Zendesk Chat and Zendesk Support.
• iFlyChat — iFlychat is a chat solution for websites and applications that allows real-time communication between users.
• Telzio
• AnswerForce

Helpdesk & Ticketing companies in United States

• Front — Front is a customer operations platform that helps businesses build stronger customer relationships and improve operatio
• Pylon — Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple ch
• Deskpro — Deskpro is a customer support software that centralizes ticket management across channels, automates workflows, and inte
• Help Scout — Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their
• Hiver — Hiver is a Gmail-based helpdesk.
• Groove — GrooveHQ is a help desk software that provides a simple yet powerful solution for customer support. Its main features in
• Gorgias — Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralize cust
• Wrangle — Wrangle is a ticketing and workflow system integrated with Slack, facilitating internal and external helpdesks. It allow
• Ravenna — Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams a
• Unthread — Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It leverages
• Playlist — MyPlaylist.io enhances Zendesk with tools designed to improve customer service efficiency and experience. The platform o
• Stylo — Stylo is an AI assistant for support designed to expedite ticket resolution. It offers distinct responses for each ticke
• Kustomer — Kustomer is a platform that offers businesses a unified and comprehensive solution for managing customer interactions.
• Channeled — Channeled is a Slack-based platform that enables teams to manage customer interactions by integrating support, sales, an
• HappyFox — Happyfox is a platform that provides online help desk support and ticketing systems for customer support, IT, and intern
• Helpwise — Helpwise offers a shared inbox for team email accounts and live chat services.
• Juphy — Juphy is a Social Media Customer Service Tool for Businesses.
• My Read Receipts — My Read Receipts is an app for Freshdesk & Zendesk support that creates a read receipt to notify when a customer opens a
• AnswerFirst — AnswerFirst manages inbound communication by connecting businesses with virtual receptionists who handle phone calls, ap
• Retell AI
• Front App

Support companies in United States

• Intercom — Customer messaging platform that centralizes communication for businesses.
• Zendesk — Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base a
• Freshworks — Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as cus
• tawk.to — tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver cus
• Vapi — VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalit
• Tidio — Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It ena
• CustomGPT — CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and
• Tango — Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting
• Voiceflow — Voiceflow is a platform for building conversational AI and voice assistant applications at scale.
• SupportBee — SupportBee is a cloud-based help desk software that manages customer support tickets via a shared inbox, enabling collab
• Sapling.ai — Sapling.ai is a language model platform that integrates with enterprise workspaces and messaging systems to provide func
• Onyx AI — Onyx is an AI platform that integrates with company documents, applications, and internal systems to provide enterprise
• DocsBot AI — DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and
• Bland AI — Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom
• Five9 — Five9 provides a cloud-based contact center platform that enables organizations to manage customer interactions across v
• Talkdesk — Talkdesk is a cloud-based contact center platform designed to enhance customer experiences through advanced communicatio
• Electric AI — Electric is an IT management software designed to help businesses monitor network security and manage applications, oper
• Smith.ai — Smith.ai is a platform that provides customer engagement services through virtual receptionists, outreach campaigns, and

Customer Success Platforms companies in United States

• Klaus — Klaus is a platform designed for customer service quality management. It uses AI to automate quality assurance across al
• Assembled — Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting
• MaestroQA — MaestroQA is a quality assurance and performance management platform designed for customer support and contact center te
• Dock — Dock is a web-based platform that enables users to create Private Shared Spaces for client interactions, integrating wit
• Churn Buster — Churn Buster is a software solution aimed at reducing customer churn for subscription-based businesses by optimizing ret
• Vitally — Vitally is a Customer Success platform designed to enhance productivity, visibility, and collaboration for Customer Succ
• BackEngine — BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer c
• Churnkey — Churnkey is a software service focused on reducing customer churn for subscription-based businesses by optimizing cancel
• Playvox — Playvox is a platform that provides workforce optimization solutions for customer service teams.
• UpdateAI — UpdateAI is an AI-powered notetaker and customer intelligence platform for automating the documentation of customer conv
• Brightback — Brightback is a customer retention automation tool for SaaS and subscription businesses that helps stop SaaS churn and r
• Planhat — Planhat provides a customer platform to streamline post-sale business operations. It centralizes customer data for a com
• ZPortals — ZPortals offers customizable customer, vendor, and web portals designed for interaction within the Zoho ecosystem. It en
• ManyRequests — ManyRequests is a client portal platform designed specifically for design and creative agencies. It helps agencies manag
• ChurnZero — ChurnZero is a Customer Success software platform that helps subscription businesses reduce customer churn, improve user
• SuccessCOACHING
• Officium Labs

Product Adoption & Onboarding companies in United States

• Userflow — Userflow is a platform that facilitates the creation and optimization of user onboarding experiences within digital prod
• Appcues — Appcues allows you to publish in-product onboarding tutorials, tooltips, announcements, promotions, and surveys without
• Beamer — Beamer is a platform that helps product teams improve user engagement and communication. The product address the challen
• Userpilot — Userpilot is a platform that helps product teams increase user activation, feature adoption, and expansion revenue. It o
• Guidde — Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software
• Arrows — Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer e
• Chameleon — Chameleon offers a platform for creating in-app experiences to drive product adoption and user engagement. It includes f
• Clueso — Clueso is a platform that enables companies to create instructional videos and documentation swiftly and effortlessly. I
• Intellum — Intellum is a customer education platform integrating live and on-demand content, Evolve authoring tool, social and chat
• AnnounceKit — AnnounceKit is a platform that helps companies effectively communicate product updates and news to their customers. It a
• Trainn — Guider Labs' Trainn platform enables SaaS companies to create multilingual instructional videos and documents, enhancing
• Minerva — Minerva is a platform that simplifies the creation of interactive guides and tutorials. It automatically generates step-
• CommandBar — CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products.
• Walkme — WalkMe is a Digital Adoption Platform that integrates with existing software to provide users with interactive on-screen
• Northpass — Northpass is a platform that automates customer onboarding and training, integrating with existing systems, supporting u
• UXPressia — UXPressia is a customer journey mapping tool integrates with web analytics tools and supports embed code from dozens of

Community Platforms companies in United States

• Bettermode — Bettermode is a platform that consolidates various community engagement tools to enhance customer engagement and manage
• Circle — Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools
• Meetup — Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It pro
• YourMembership — YourMembership provides an association management software (AMS) tailored for member-based organizations, such as nonpro
• Disqus — Disqus is a platform that assists publishers in connecting with and keeping users engaged while also enabling them to ge
• Matrica — Matrica is a platform that supports the creation and management of Web3 communities. It offers features that allow users
• BuddyBoss — BuddyBoss is a WordPress-based platform that enables users to create online communities, membership sites, and e-learnin
• Arena.im — Arena provides a platform for building AI-powered communities, live blogs, group chats, and discussion feeds on websites
• Talkbase — Talkbase.io is a platform that provides tools to collect and analyze data, allowing community managers to present insigh
• ONSCREEN — ONSCREEN is a platform that aims to address issues of isolation and loneliness among adults through the use of an AI-pow
• Higher logic vanilla — Higher logic vanilla provides a forum software that helps companies engage their audience.
• HackerNoon
• Steam

Other companies in United States

• Knock — Knock is a notifications infrastructure offering APIs for engaging users, powering cross-channel workflows, and managing
• Instatus — Instatus is a service that provides customizable status pages for businesses to communicate the status of their services
• Boostlingo — Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand
• AnswerHero — AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI reception
• Ferndesk — Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support comm
• DocsHound — DocsHound is a tool that automates the building, management, and maintenance of support center documentation, including
• Surfboard — Surfboard is a customer service scheduling software that aims to make work more human by simplifying scheduling processe
• Specialty Answering Service

Rising US customer support software companies

Boostlingo and Ferndesk show the strongest rank gains over the last 90 days.

Boostlingo is the fastest-rising US customer support software product this quarter.

The oldest is Specialty Answering Service (founded 1985); the newest, Periskope (2024).

Disclosed funding is led by Five9 ($250M+); 80 of 165 have disclosed a round.

How United States compares globally

the United States accounts for 100.0% of the customer support software products tracked globally on Cledara (165 of 165).

The top US product, Intercom, ranks #1 worldwide in the category.

Frequently asked questions

Who are the biggest US customer support software companies?

Intercom, Zendesk and Freshworks lead the US customer support software market in 2026, ranked by real adoption among companies on Cledara. Last updated 27 July 2026, 17:44 UTC.

How big is the US customer support software market?

Within Cledara's dataset of real company purchases, 165 US customer support software products are in active paid use, led by Intercom. This measures actual adoption — it is not a revenue TAM estimate.

Which US customer support software companies are growing fastest?

Boostlingo and Ferndesk show the strongest rank gains over the last 90 days among US products in the category.

Where does this data come from?

From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.