{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/united-states/customer-success-and-support",
 "updated": "2026-10-26",
 "publicationId": "59c25cd348be4f5f083049e45c450a8b033cd6fc8a142a09627080198ae0ed91",
 "contentModified": "2026-10-26T22:43:53.199Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "Intercom",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2011,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$100M - $250M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -13,
   "url": "https://intercom.com/",
   "global_spend_share_pct": 1.0395809136998606,
   "global_activity_rank": 45,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Customer messaging platform that centralizes communication for businesses."
  },
  {
   "rank": 2,
   "product": "Zendesk",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2007,
   "employee_range": "5,001-10,000 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -9,
   "url": "https://zendesk.com/",
   "global_spend_share_pct": 0.740707937116739,
   "global_activity_rank": 49,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities."
  },
  {
   "rank": 3,
   "product": "Freshworks",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2010,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Mateo, California",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": -18,
   "url": "https://freshworks.com/",
   "global_spend_share_pct": 0.2485872118597362,
   "global_activity_rank": 68,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products."
  },
  {
   "rank": 4,
   "product": "Front",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2013,
   "employee_range": "201-500 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -13,
   "url": "https://front.com/",
   "global_spend_share_pct": 0.12348926907242115,
   "global_activity_rank": 325,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Front is a customer operations platform that helps businesses build stronger customer relationships and improve operational efficiency. It offers a range of capabilities to enhance collaboration, automate workflows, provide analytics, manage omnichannel inboxes, create knowledge bases, support live chat, and integrate with other systems. "
  },
  {
   "rank": 5,
   "product": "Userflow",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco",
   "canonical_city": "San Francisco",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:san-francisco",
   "rank_change_12m_activity": -131,
   "url": "https://userflow.com/",
   "global_spend_share_pct": 0.09831124525950974,
   "global_activity_rank": 415,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Userflow is a platform that facilitates the creation and optimization of user onboarding experiences within digital products and services. It allows businesses to design, implement, and analyze onboarding flows to guide users through key features and actions, improving user retention and engagement. Userflow provides tools for visualizing onboarding processes, creating interactive tutorials, and segmenting user groups for personalized experiences. By tracking user interactions and behavior, companies can iterate and optimize their onboarding flows to enhance the overall user experience.\n"
  },
  {
   "rank": 6,
   "product": "SurveyMonkey",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 1999,
   "employee_range": "1,001-5,000 employees",
   "funding_range": null,
   "hq": "San Mateo, California",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": -16,
   "url": "https://surveymonkey.com/",
   "global_spend_share_pct": 0.094642750210612,
   "global_activity_rank": 339,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SurveyMonkey is a platform that offers online survey tools for businesses. SurveyMonkey allows companies to collect data-driven insights through the creation and distribution of surveys. The product is versatile and can be used by different industries and roles, including healthcare, education, technology, marketing, and human resources. Some of the common use cases for SurveyMonkey include online polls, registration forms, employee feedback, event feedback, and customer satisfaction surveys.\n"
  },
  {
   "rank": 7,
   "product": "SendBird",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2013,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "San Mateo, California",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": 120,
   "url": "https://sendbird.com/",
   "global_spend_share_pct": 0.0941720572400186,
   "global_activity_rank": 384,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications."
  },
  {
   "rank": 8,
   "product": "tawk.to",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2012,
   "employee_range": "201-500 employees",
   "funding_range": "$1M - $5M",
   "hq": "Las Vegas, Nevada",
   "canonical_city": "Las Vegas",
   "canonical_region": "Nevada",
   "country_code": "US",
   "city_id": "US:nevada:las-vegas",
   "rank_change_12m_activity": 29,
   "url": "https://tawk.to/",
   "global_spend_share_pct": 0.0783920050996738,
   "global_activity_rank": 371,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support."
  },
  {
   "rank": 9,
   "product": "Ringover",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2005,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "Atlanta, GA",
   "canonical_city": "Atlanta",
   "canonical_region": "Georgia",
   "country_code": "US",
   "city_id": "US:georgia:atlanta",
   "rank_change_12m_activity": 7,
   "url": "https://ringover.com/",
   "global_spend_share_pct": 0.05318051108546967,
   "global_activity_rank": 74,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ringover is a cloud-based call center software that provides a comprehensive suite of solutions to empower businesses in enhancing productivity, elevating customer experiences, and optimizing their communication processes"
  },
  {
   "rank": 10,
   "product": "Assembled",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2018,
   "employee_range": "51-200 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -325,
   "url": "https://assembled.com/",
   "global_spend_share_pct": 0.03467974401447003,
   "global_activity_rank": 1041,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Assembled is a workforce management platform designed to optimize customer support. It offers solutions like forecasting, scheduling, real-time management, and performance tracking to help teams manage support demand and improve operational efficiency."
  },
  {
   "rank": 11,
   "product": "Beamer",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2017,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "Austin, Texas",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": -34,
   "url": "https://getbeamer.com/",
   "global_spend_share_pct": 0.0345728677804807,
   "global_activity_rank": 303,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Beamer is a platform that helps product teams improve user engagement and communication. The product address the challenge of keeping users updated and engaged by offering various features and tools. The use cases of Beamer include announcing product changes, new features, bug fixes, news, and more with its changelog as a service app."
  },
  {
   "rank": 12,
   "product": "Pylon",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "51-200 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco",
   "canonical_city": "San Francisco",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:san-francisco",
   "rank_change_12m_activity": 963,
   "url": "https://usepylon.com/",
   "global_spend_share_pct": 0.03233277365603446,
   "global_activity_rank": 930,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Pylon is a comprehensive ticketing system that enables businesses to track and manage customer issues across multiple channels, including Slack Connect, Email, Microsoft Teams, In-App Chat, and traditional ticketing systems. It allows for seamless issue tracking, sending marketing blasts, and integrates with various other tools in your technology stack."
  },
  {
   "rank": 13,
   "product": "JotForm",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2006,
   "employee_range": "501-1,000 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -50,
   "url": "https://jotform.com/",
   "global_spend_share_pct": 0.030068759967846814,
   "global_activity_rank": 245,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Jotform is a platform offering a free online form builder and form creator. It is designed to solve the business problem of creating and managing forms easily and efficiently. The product's key features include the ability to customize forms, access to a variety of form templates, and integration with payment processors like PayPal. The product also offers conditional logic, which allows users to show or hide form fields based on certain criteria. Jotform supports integrations with popular apps and services like PayPal, Google Sheets, and Mailchimp."
  },
  {
   "rank": 14,
   "product": "Deskpro",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2001,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "Austin, Texas",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": 32,
   "url": "https://deskpro.com/",
   "global_spend_share_pct": 0.027001844419582526,
   "global_activity_rank": 1332,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Deskpro is a customer support software that centralizes ticket management across channels, automates workflows, and integrates CRM functionalities. It requires internet access and supports multi-language."
  },
  {
   "rank": 15,
   "product": "Aloware",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2017,
   "employee_range": "51-200 employees",
   "funding_range": "Under $1M",
   "hq": "Scottsdale, Arizona",
   "canonical_city": "Scottsdale",
   "canonical_region": "Arizona",
   "country_code": "US",
   "city_id": "US:arizona:scottsdale",
   "rank_change_12m_activity": 231,
   "url": "https://aloware.com/",
   "global_spend_share_pct": 0.026430168022524216,
   "global_activity_rank": 561,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities."
  },
  {
   "rank": 16,
   "product": "Vapi",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -37,
   "url": "https://vapi.ai/",
   "global_spend_share_pct": 0.026267874280313873,
   "global_activity_rank": 399,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalities into applications by offering tools and APIs for voice recognition and processing. The service supports the development of voice-enabled applications across various industries."
  },
  {
   "rank": 17,
   "product": "Canny",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Work from anywhere, Remote",
   "canonical_city": "Work from anywhere",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:work-from-anywhere",
   "rank_change_12m_activity": 508,
   "url": "https://canny.io/",
   "global_spend_share_pct": 0.025115209388570897,
   "global_activity_rank": 428,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Canny is a customer feedback management platform. It aims to help businesses collect, analyze, and act on customer feedback effectively. The product solves the problem of managing and organizing feedback from customers by providing a centralized platform for collecting feedback and prioritizing feature requests."
  },
  {
   "rank": 18,
   "product": "Help Scout",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2011,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "Boston, MA",
   "canonical_city": "Boston",
   "canonical_region": "Massachusetts",
   "country_code": "US",
   "city_id": "US:massachusetts:boston",
   "rank_change_12m_activity": -61,
   "url": "https://helpscout.com/",
   "global_spend_share_pct": 0.021341901094806257,
   "global_activity_rank": 445,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Help Scout is a platform that offers a shared inbox, help center, and live chat software to help businesses manage their customer conversations effectively. The product is designed to streamline customer support, allowing businesses to respond to customer inquiries across different channels like email and live chat from a centralized platform."
  },
  {
   "rank": 19,
   "product": "Tidio",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": 1093,
   "url": "https://tidio.com/",
   "global_spend_share_pct": 0.018670233349308802,
   "global_activity_rank": 840,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram.​"
  },
  {
   "rank": 20,
   "product": "Hiver",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2011,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Jose, California",
   "canonical_city": "San Jose",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-jose",
   "rank_change_12m_activity": 309,
   "url": "https://hiverhq.com/",
   "global_spend_share_pct": 0.018562425938233547,
   "global_activity_rank": 736,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Hiver is a Gmail-based helpdesk."
  },
  {
   "rank": 21,
   "product": "Appcues",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": "$5M - $10M",
   "hq": "Boston, Massachusetts",
   "canonical_city": "Boston",
   "canonical_region": "Massachusetts",
   "country_code": "US",
   "city_id": "US:massachusetts:boston",
   "rank_change_12m_activity": -454,
   "url": "https://appcues.com/",
   "global_spend_share_pct": 0.017592383291809944,
   "global_activity_rank": 1399,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Appcues allows you to publish in-product onboarding tutorials, tooltips, announcements, promotions, and surveys without code."
  },
  {
   "rank": 22,
   "product": "Userpilot",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2019,
   "employee_range": "51-200 employees",
   "funding_range": "$1M - $5M",
   "hq": "Austin, TX",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": -14,
   "url": "https://userpilot.com/",
   "global_spend_share_pct": 0.017211924637621525,
   "global_activity_rank": 878,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Userpilot is a platform that helps product teams increase user activation, feature adoption, and expansion revenue. It offers tools for in-app engagement, product analytics, and user feedback to drive product growth. The service is designed for companies looking to enhance their product experience and user engagement."
  },
  {
   "rank": 23,
   "product": "Lookback",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "11-50 employees",
   "funding_range": "$5M - $10M",
   "hq": "Santa Cruz, CA",
   "canonical_city": "Santa Cruz",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:santa-cruz",
   "rank_change_12m_activity": -171,
   "url": "https://lookback.io/",
   "global_spend_share_pct": 0.013147379572921749,
   "global_activity_rank": 820,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Lookback is a platform that offers usability testing and interviews for user research purposes. The product helps businesses solve the problem of understanding user behavior and gaining insights to improve product design and user experience. With Lookback, businesses can conduct remote usability testing to observe how users interact with their apps and websites. They can also conduct moderated interviews to directly engage with customers and gather qualitative data."
  },
  {
   "rank": 24,
   "product": "Circle",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2019,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "New York",
   "canonical_city": "New York",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:new-york",
   "rank_change_12m_activity": 242,
   "url": "https://circle.so/",
   "global_spend_share_pct": 0.012677784975206424,
   "global_activity_rank": 231,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Circle is a platform designed to facilitate online community building for businesses and organizations. It offers tools and features for creating and managing branded online communities where members can connect, collaborate, and share knowledge. Circle provides features for creating discussion forums, organizing events, sharing resources, and fostering networking opportunities within the community. It also offers customization options to match the branding and design of the community to the organization's identity."
  },
  {
   "rank": 25,
   "product": "Maze",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -132,
   "url": "https://maze.co/",
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer insights with AI-powered research, allowing them to build the right products faster. "
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  {
   "rank": 26,
   "product": "TimelinesAI",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Sheridan, Wyoming",
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   "canonical_region": "Wyoming",
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   "description": "TimelinesAI is a shared inbox platform designed to manage multiple WhatsApp numbers in one place. It allows businesses to connect WhatsApp accounts, integrate with CRM tools, and improve team collaboration and efficiency in managing customer communications."
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  {
   "rank": 27,
   "product": "Quo",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 1998,
   "employee_range": "51-200 employees",
   "funding_range": null,
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   "url": "https://quo.com/",
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   "description": "Quo is a communication platform that offers features like call recording, call routing, auto-response, setting business hours, and integration with approximately 3,000 applications via Zapier. Users can receive local or toll-free North American phone numbers, and the platform supports snippets and saved message templates for automation."
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  {
   "rank": 28,
   "product": "CustomGPT",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "11-50 employees",
   "funding_range": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for multiple languages, and integrations with various data sources."
  },
  {
   "rank": 29,
   "product": "Chameleon",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco, CA",
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   "canonical_region": "California",
   "country_code": "US",
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   "url": "https://chameleon.io/",
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   "description": "Chameleon offers a platform for creating in-app experiences to drive product adoption and user engagement. It includes features for building and customizing product tours, tooltips, and surveys without coding. The service is designed to help improve onboarding, feature discovery, and feedback collection."
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  {
   "rank": 30,
   "product": "Arrows",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Los Angeles, CA",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
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   "url": "https://arrows.to/",
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   "description": "Arrows is a collaborative onboarding plan tool designed for post-sale teams using HubSpot, aimed at enhancing customer engagement and onboarding efficiency. It replaces traditional spreadsheets and long emails with a focused approach that keeps customers on track and helps teams manage all their work directly inside HubSpot. The tool is tailored to help participants complete their tasks on time and provides insights for teams to understand customer progress and areas for improvement."
  },
  {
   "rank": 31,
   "product": "Dock",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
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   "description": "Dock is a web-based platform that enables users to create Private Shared Spaces for client interactions, integrating with Salesforce and HubSpot."
  },
  {
   "rank": 32,
   "product": "Meetup",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2002,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "New York, NY",
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   "canonical_region": "New York",
   "country_code": "US",
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   "url": "https://meetup.com/",
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   "observation_month": "2026-10",
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   "description": "Meetup is a SaaS product that allows users to find local groups, events, and activities based on their interests. It provides a platform for people to connect with others who share their hobbies, passions, and goals. Users can sign up for free and browse through a wide range of events happening in their area."
  },
  {
   "rank": 33,
   "product": "Iterate",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "New York, NY",
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   "canonical_region": "New York",
   "country_code": "US",
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   "url": "https://iteratehq.com/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Iterate provides survey tools for businesses to gather feedback from customers, visitors, and users. It helps companies understand user preferences, identify pain points, and enhance product features. The platform supports email and website surveys, making it suitable for various roles like marketers, e-commerce managers, and UX researchers to improve customer experiences."
  },
  {
   "rank": 34,
   "product": "Tango",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2020,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
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   "rank_change_12m_activity": 533,
   "url": "https://tango.ai/",
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   "description": "Tango is a digital platform designed to assist in the creation of interactive guides, known as \"Tangos,\" for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilized for a range of purposes including documentation, help articles, and improving team communication. The platform also provides analytics features to monitor guide usage and identify areas for improvement."
  },
  {
   "rank": 35,
   "product": "AskNicely",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2014,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Portland, Oregon",
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   "canonical_region": "Oregon",
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   "url": "https://asknicely.com/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AskNicely is a customer experience software that focuses on collecting customer feedback using the Net Promoter Score system. It allows businesses to motivate their frontline teams through goals and recognition, track team performance with analytics, and integrate feedback into business operations."
  },
  {
   "rank": 36,
   "product": "Fillout",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2022,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
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   "url": "https://fillout.com/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Fillout is a platform to create and store forms, surveys, and quizzes your audience will answer. "
  },
  {
   "rank": 37,
   "product": "Great Question",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2021,
   "employee_range": "51-200 employees",
   "funding_range": "$1M - $5M",
   "hq": "Oakland, California",
   "canonical_city": "Oakland",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:oakland",
   "rank_change_12m_activity": 272,
   "url": "https://greatquestion.co/",
   "global_spend_share_pct": 0.0040743440451866,
   "global_activity_rank": 830,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surveys, and analyze research data. It integrates with various tools and offers features like automated incentives and AI-driven insights."
  },
  {
   "rank": 38,
   "product": "Clueso",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco",
   "canonical_city": "San Francisco",
   "canonical_region": null,
   "country_code": "US",
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   "rank_change_12m_activity": 472,
   "url": "https://clueso.io/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Clueso is a platform that enables companies to create instructional videos and documentation swiftly and effortlessly. It is specifically tailored for purposes such as customer education, onboarding new customers, and training employees. "
  },
  {
   "rank": 39,
   "product": "YourMembership",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 1998,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "St. Petersburg, FL",
   "canonical_city": "St. Petersburg",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:st-petersburg",
   "rank_change_12m_activity": 472,
   "url": "https://yourmembership.com/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "YourMembership provides an association management software (AMS) tailored for member-based organizations, such as nonprofits and professional associations. The platform supports membership management, event management, website design and hosting, workflow automation, online communities, accounting, and advanced reporting. "
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  {
   "rank": 40,
   "product": "Gmelius",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": null,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "New York, New York",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://gmelius.com/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Gmelius is a collaboration tool that integrates with Gmail, automating email management, tracking, and team collaboration. It supports shared inboxes, task assignments, and analytics."
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  {
   "rank": 41,
   "product": "Ravenna",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2024,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://ravenna.ai/",
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   "description": "Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams automate workflows and resolve employee requests.\nIt enables organizations to build intelligent agents and deterministic workflows that handle repetitive tasks like access requests and onboarding, improving internal support efficiency."
  },
  {
   "rank": 42,
   "product": "Wrangle",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Durham, North Carolina",
   "canonical_city": "Durham",
   "canonical_region": "North Carolina",
   "country_code": "US",
   "city_id": "US:north-carolina:durham",
   "rank_change_12m_activity": 112,
   "url": "https://wrangle.io/",
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Wrangle is a ticketing and workflow system integrated with Slack, facilitating internal and external helpdesks. It allows users to start tickets directly in Slack, automates reporting and workflows, ensures no requests are missed, and provides insights into team performance with comprehensive dashboards and analytics."
  },
  {
   "rank": 43,
   "product": "Intellum",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2000,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "Atlanta, Georgia",
   "canonical_city": "Atlanta",
   "canonical_region": "Georgia",
   "country_code": "US",
   "city_id": "US:georgia:atlanta",
   "rank_change_12m_activity": 686,
   "url": "https://intellum.com/",
   "global_spend_share_pct": 0.0018814729834672832,
   "global_activity_rank": 1105,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Intellum is a customer education platform integrating live and on-demand content, Evolve authoring tool, social and chat features, gamification, and app integrations."
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  {
   "rank": 44,
   "product": "Instatus",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Beaverton, Oregon",
   "canonical_city": "Beaverton",
   "canonical_region": "Oregon",
   "country_code": "US",
   "city_id": "US:oregon:beaverton",
   "rank_change_12m_activity": 89,
   "url": "https://instatus.com/",
   "global_spend_share_pct": 0.0016042612708944209,
   "global_activity_rank": 510,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Instatus is a service that provides customizable status pages for businesses to communicate the status of their services to customers. These pages are quickly generated and can operate independently from backend systems."
  },
  {
   "rank": 45,
   "product": "Voiceflow ",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2019,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": 832,
   "url": "https://voiceflow.com/",
   "global_spend_share_pct": 0.0015825957460600599,
   "global_activity_rank": 1788,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Voiceflow is a platform for building conversational AI and voice assistant applications at scale.\n"
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  {
   "rank": 46,
   "product": "Grasshopper",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2003,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Boston, MA",
   "canonical_city": "Boston",
   "canonical_region": "Massachusetts",
   "country_code": "US",
   "city_id": "US:massachusetts:boston",
   "rank_change_12m_activity": -846,
   "url": "https://grasshopper.com/",
   "global_spend_share_pct": 0.0014041136388897528,
   "global_activity_rank": 1747,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Grasshopper offers a virtual phone system designed to provide businesses with a professional phone presence without requiring additional hardware. Users can choose from toll-free, vanity, or local numbers and manage calls, texts, voicemails, and faxes through desktop and mobile applications. Features include call forwarding, voicemail transcription, business texting, and extensions."
  },
  {
   "rank": 47,
   "product": "Gorgias",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2015,
   "employee_range": "201-500 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": -277,
   "url": "https://gorgias.com/",
   "global_spend_share_pct": 0.0013961531585823018,
   "global_activity_rank": 1807,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralize customer interactions across email, chat, social media, and SMS. Key features include automated responses, customer data integration, and performance analytics to enhance operational efficiency and customer satisfaction."
  },
  {
   "rank": 48,
   "product": "Sogolytics",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Herndon, VA",
   "canonical_city": "Herndon",
   "canonical_region": "Virginia",
   "country_code": "US",
   "city_id": "US:virginia:herndon",
   "rank_change_12m_activity": 672,
   "url": "https://sogolytics.com/",
   "global_spend_share_pct": 0.00130411389007872,
   "global_activity_rank": 2137,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Sogolytics provides tools for designing surveys, collecting feedback, and analyzing responses to help organizations track customer and employee input."
  },
  {
   "rank": 49,
   "product": "Unthread",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "New York, NY",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": 229,
   "url": "https://unthread.io/",
   "global_spend_share_pct": 0.001262912490004591,
   "global_activity_rank": 1991,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It leverages AI-powered tools to transform support requests into prioritized tickets, complete with assignments and SLAs (Service Level Agreements)."
  },
  {
   "rank": 50,
   "product": "Playlist",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Austin, TX",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": 312,
   "url": "https://myplaylist.io/",
   "global_spend_share_pct": 0.0010713173312260837,
   "global_activity_rank": 1952,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "MyPlaylist.io enhances Zendesk with tools designed to improve customer service efficiency and experience. The platform offers Zendesk apps like round-robin ticket assignment, auto and manual ticket merging, and a Customer 360 view to provide detailed customer insights. These tools aim to streamline support workflows and provide a more integrated and informed customer support experience​"
  },
  {
   "rank": 51,
   "product": "SupportBee",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2010,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "walnut",
   "canonical_city": "Walnut",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:walnut",
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   "url": "https://supportbee.com/",
   "global_spend_share_pct": 0.0010653721320560696,
   "global_activity_rank": 1783,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SupportBee is a cloud-based help desk software that manages customer support tickets via a shared inbox, enabling collaboration, ticket assignment, and integration with knowledge bases."
  },
  {
   "rank": 52,
   "product": "AnnounceKit",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2019,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Newark, DE",
   "canonical_city": "Newark",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:newark",
   "rank_change_12m_activity": -875,
   "url": "https://announcekit.app/",
   "global_spend_share_pct": 0.0010053608241392662,
   "global_activity_rank": 1715,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AnnounceKit is a platform that helps companies effectively communicate product updates and news to their customers. It aims to increase feature adoption and build customer trust. The product offers a range of powerful features for various use cases, including keeping a changelog, publishing release notes, managing product updates, collecting feature requests, and more. \n"
  },
  {
   "rank": 53,
   "product": "AnswerHero ",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2008,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Miami, Florida",
   "canonical_city": "Miami",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:miami",
   "rank_change_12m_activity": null,
   "url": "https://answerhero.com/",
   "global_spend_share_pct": 0.0008968752625742437,
   "global_activity_rank": 1874,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI receptionists. It allows businesses to forward their phone number so that incoming calls are answered, routed, and logged on their behalf."
  },
  {
   "rank": 54,
   "product": "Churn Buster",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2013,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Diego, CA",
   "canonical_city": "San Diego",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-diego",
   "rank_change_12m_activity": -353,
   "url": "https://churnbuster.io/",
   "global_spend_share_pct": 0.0008940243292431834,
   "global_activity_rank": 1793,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Churn Buster is a software solution aimed at reducing customer churn for subscription-based businesses by optimizing retention efforts, offering insights into cancellation reasons, and providing dynamic flows to keep customers engaged."
  },
  {
   "rank": 55,
   "product": "TollFreeForwarding",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2002,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Los Angeles, CA",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:los-angeles",
   "rank_change_12m_activity": 114,
   "url": "https://tollfreeforwarding.com/",
   "global_spend_share_pct": 0.0006008249955832479,
   "global_activity_rank": 1459,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "TollFreeForwarding is a telecommunications platform that offers virtual phone numbers and call forwarding solutions. Users, including businesses and individuals, can obtain toll-free or local phone numbers from various countries through the platform. This service enables the forwarding of calls from virtual numbers to existing phone lines, facilitating international communication and contributing to a professional image for global businesses."
  },
  {
   "rank": 56,
   "product": "Wufoo",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2006,
   "employee_range": "1,001-5,000 employees",
   "funding_range": null,
   "hq": "San Mateo, California",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
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   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": 472,
   "url": "https://wufoo.com/",
   "global_spend_share_pct": 0.00018204920488784732,
   "global_activity_rank": 1996,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Wufoo is a platform that enables users to create online forms, surveys, and event registrations quickly."
  },
  {
   "rank": 57,
   "product": "ChannelReply",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "New York, New York",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": 774,
   "url": "https://channelreply.com/",
   "global_spend_share_pct": 0.00017070788406451092,
   "global_activity_rank": 1886,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ChannelReply is a customer service platform that integrates multiple online marketplaces (e.g., Amazon, eBay, Shopify, Walmart, Etsy) with popular helpdesk software like Zendesk, Freshdesk, Gorgias, and Re:amaze. It enables e-commerce sellers to manage customer messages from various platforms in a single interface, streamlining communication and improving response times."
  },
  {
   "rank": 58,
   "product": "Incogneato",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2014,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Wenatchee, WA",
   "canonical_city": "Wenatchee",
   "canonical_region": "Washington",
   "country_code": "US",
   "city_id": "US:washington:wenatchee",
   "rank_change_12m_activity": 440,
   "url": "https://incognea.to/",
   "global_spend_share_pct": 0.00016618085376323734,
   "global_activity_rank": 1915,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Incogneato offers a platform for collecting anonymous feedback"
  },
  {
   "rank": 59,
   "product": "Wotnot",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Dover, Delaware",
   "canonical_city": "Dover",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:dover",
   "rank_change_12m_activity": 885,
   "url": "https://wotnot.io/",
   "global_spend_share_pct": 0.00012701847989669805,
   "global_activity_rank": 1995,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "WotNot provides a platform that enables organizations to build, deploy, and manage chatbots for web, WhatsApp, and SMS. It is used to automate conversations for customer support, sales, and lead management."
  },
  {
   "rank": 60,
   "product": "Chatwoot",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": 431,
   "url": "https://chatwoot.com/",
   "global_spend_share_pct": 0.00009605545302955654,
   "global_activity_rank": 1887,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Chatwoot is a customer communication and engagement platform that provides businesses with tools to manage conversations across various messaging channels. "
  },
  {
   "rank": 61,
   "product": "NumberBarn",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2014,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Diego, CA",
   "canonical_city": "San Diego",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-diego",
   "rank_change_12m_activity": null,
   "url": "https://numberbarn.com/",
   "global_spend_share_pct": 0.000010305142601498794,
   "global_activity_rank": 2134,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "NumberBarn is a cloud-based phone number platform that lets individuals and businesses buy, park, port, and manage phone numbers online, along with VoIP calling and messaging services. It provides tools for number management, forwarding, and business phone service."
  },
  {
   "rank": 62,
   "product": "Alchemer",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2011,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "Louisville, CO",
   "canonical_city": "Louisville",
   "canonical_region": "Colorado",
   "country_code": "US",
   "city_id": "US:colorado:louisville",
   "rank_change_12m_activity": null,
   "url": "https://alchemer.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Alchemer offers a platform that enables businesses to create, distribute, and analyze surveys."
  },
  {
   "rank": 63,
   "product": "alphaOS",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Middletown, Delaware",
   "canonical_city": "Middletown",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:middletown",
   "rank_change_12m_activity": null,
   "url": "https://alphaos.app/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "alphaOS is a platform that allows users to collect, organize and respond to customer feedback and feature requests."
  },
  {
   "rank": 64,
   "product": "AnswerFirst",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 1998,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Tampa, FL",
   "canonical_city": "Tampa",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:tampa",
   "rank_change_12m_activity": null,
   "url": "https://answerfirst.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AnswerFirst manages inbound communication by connecting businesses with virtual receptionists who handle phone calls, appointment scheduling, and message intake. Users access a digital portal to monitor call records, view real-time reports, and configure custom call routing rules to ensure continuous customer engagement."
  },
  {
   "rank": 65,
   "product": "AnswerForce",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2003,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Portland, Oregon",
   "canonical_city": "Portland",
   "canonical_region": "Oregon",
   "country_code": "US",
   "city_id": "US:oregon:portland",
   "rank_change_12m_activity": null,
   "url": "https://answerforce.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
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   "description": null
  },
  {
   "rank": 66,
   "product": "AppReviewBot",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Knoxville, Tennessee",
   "canonical_city": "Knoxville",
   "canonical_region": "Tennessee",
   "country_code": "US",
   "city_id": "US:tennessee:knoxville",
   "rank_change_12m_activity": null,
   "url": "https://appreviewbot.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Discord, and other platforms. It allows businesses to track customer feedback from multiple countries and provides real-time notifications and translation features."
  },
  {
   "rank": 67,
   "product": "Arena.im",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://arena.im/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Arena provides a platform for building AI-powered communities, live blogs, group chats, and discussion feeds on websites or apps. It enables organizations to host and monetize community engagement directly rather than relying exclusively on external social platforms."
  },
  {
   "rank": 68,
   "product": "AVOXI ",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2001,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "Atlanta, Georgia",
   "canonical_city": "Atlanta",
   "canonical_region": "Georgia",
   "country_code": "US",
   "city_id": "US:georgia:atlanta",
   "rank_change_12m_activity": null,
   "url": "https://avoxi.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "AVOXI provides an all-in-one cloud communications platform that enables businesses to centralize global voice, contact center, and messaging services. With AVOXI, businesses can streamline communication channels and enhance the quality of interactions. The platform offers tools and insights to help businesses master every conversation."
  },
  {
   "rank": 69,
   "product": "BackEngine",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2023,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Culver City, CA",
   "canonical_city": "Culver City",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:culver-city",
   "rank_change_12m_activity": null,
   "url": "https://backengine.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts. "
  },
  {
   "rank": 70,
   "product": "Bettermode",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://bettermode.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Bettermode is a platform that consolidates various community engagement tools to enhance customer engagement and manage online communities. Features include threaded conversations, long-format posts, Q&A support, event management, and text-heavy content pages. It offers customization options without coding, integrates with leading software and websites, and provides tools for building custom apps. The platform also includes community analytics tools for actionable insights."
  },
  {
   "rank": 71,
   "product": "Bland AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "51-200 employees",
   "funding_range": "$50M - $100M",
   "hq": "san francisco",
   "canonical_city": "San Francisco",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://bland.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom voice agents to handle tasks such as sales calls, customer support, and operations, with tools for integrating CRM systems and data extraction."
  },
  {
   "rank": 72,
   "product": "Boast",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2017,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Okemos, MI",
   "canonical_city": "Okemos",
   "canonical_region": "Michigan",
   "country_code": "US",
   "city_id": "US:michigan:okemos",
   "rank_change_12m_activity": null,
   "url": "https://boast.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Boast is a platform for collecting and leveraging customer feedback, including video testimonials, online reviews, and surveys. It streamlines the process of gathering and sharing customer experiences to enhance trust and sales. The platform is user-friendly and offers quick setup and integration into marketing strategies with features like form templates, sequence templates, and Zapier integration for broader distribution."
  },
  {
   "rank": 73,
   "product": "Boostlingo",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2016,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Austin, TX",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": null,
   "url": "https://boostlingo.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Boostlingo is a platform that provides interpretation and language-access solutions including video, phone and on-demand interpreting services. It enables organisations to manage interpreters, schedule language access, and integrate multilingual delivery into existing workflows."
  },
  {
   "rank": 74,
   "product": "Brightback",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2018,
   "employee_range": "Self-employed",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://brightback.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Brightback is a customer retention automation tool for SaaS and subscription businesses that helps stop SaaS churn and retain customers at scale."
  },
  {
   "rank": 75,
   "product": "BuddyBoss",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2010,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "West Palm Beach, Florida",
   "canonical_city": "West Palm Beach",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:west-palm-beach",
   "rank_change_12m_activity": null,
   "url": "https://buddyboss.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "BuddyBoss is a WordPress-based platform that enables users to create online communities, membership sites, and e-learning portals by providing features such as member profiles, activity feeds, social groups, forums, and private messaging."
  },
  {
   "rank": 76,
   "product": "Channeled",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://withchanneled.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Channeled is a Slack-based platform that enables teams to manage customer interactions by integrating support, sales, and onboarding workflows within Slack channels. It allows users to automate tasks, route conversations, and synchronize data with tools such as CRMs, helpdesks, and project management systems."
  },
  {
   "rank": 77,
   "product": "Chatfuel",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://chatfuel.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalized responses and real-time order tracking, improving customer service efficiency."
  },
  {
   "rank": 78,
   "product": "Chatlio",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": null,
   "funding_range": null,
   "hq": "Seattle, Washington",
   "canonical_city": "Seattle",
   "canonical_region": "Washington",
   "country_code": "US",
   "city_id": "US:washington:seattle",
   "rank_change_12m_activity": null,
   "url": "https://chatlio.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Chatlio is a product providing fully integrated live chat functionality with Slack. Businesses can directly engage with their website visitors through Slack, eliminating the requirement for an additional chat client. Chatlio allows multiple teammates to assist a single site visitor simultaneously. The product is accessible on all devices and integrates with existing apps."
  },
  {
   "rank": 79,
   "product": "CheckMarket",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2009,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$100M - $250M",
   "hq": "Pleasanton, California",
   "canonical_city": "Pleasanton",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:pleasanton",
   "rank_change_12m_activity": null,
   "url": "https://checkmarket.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "CheckMarket is an online survey platform."
  },
  {
   "rank": 80,
   "product": "Churnkey",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Charleston, SC",
   "canonical_city": "Charleston",
   "canonical_region": "South Carolina",
   "country_code": "US",
   "city_id": "US:south-carolina:charleston",
   "rank_change_12m_activity": null,
   "url": "https://churnkey.co/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Churnkey is a software service focused on reducing customer churn for subscription-based businesses by optimizing cancel flows, recovering failed payments, and reactivating former customers."
  },
  {
   "rank": 81,
   "product": "ChurnZero",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2015,
   "employee_range": "201-500 employees",
   "funding_range": "$25M - $50M",
   "hq": "Washington, District of Columbia",
   "canonical_city": "Washington",
   "canonical_region": "District of Columbia",
   "country_code": "US",
   "city_id": "US:district-of-columbia:washington",
   "rank_change_12m_activity": null,
   "url": "https://churnzero.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ChurnZero is a Customer Success software platform that helps subscription businesses reduce customer churn, improve user adoption, and manage customer relationships through data centralization, automation, forecasting, analytics, and in-app communications."
  },
  {
   "rank": 82,
   "product": "CommandBar",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$25M - $50M",
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://commandbar.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products."
  },
  {
   "rank": 83,
   "product": "Delighted",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Provo, Utah",
   "canonical_city": "Provo",
   "canonical_region": "Utah",
   "country_code": "US",
   "city_id": "US:utah:provo",
   "rank_change_12m_activity": null,
   "url": "https://delighted.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Delighted is a self-serve experience management platform that allows businesses to collect and analyze survey feedback from customers, product users, and employees. The platform is designed to help businesses make data-driven decisions by providing actionable insights. With Delighted, users can create custom surveys using open-ended, rating scale, and multiple-choice questions. The platform also offers pre-designed survey templates for common metrics like NPS, CSAT, and CES."
  },
  {
   "rank": 84,
   "product": "Disqus",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2007,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://disqus.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Disqus is a platform that assists publishers in connecting with and keeping users engaged while also enabling them to generate revenue. The platform offers customizable tools that improve website comment systems, administrative and moderation capabilities, and community functions. \n"
  },
  {
   "rank": 85,
   "product": "DocsBot AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Middletown, DE",
   "canonical_city": "Middletown",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:middletown",
   "rank_change_12m_activity": null,
   "url": "https://docsbot.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and content. It allows users to import content from various sources, train custom chatbots, and deploy them across multiple channels to provide responses to customer and team inquiries."
  },
  {
   "rank": 86,
   "product": "DocsHound",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": "Under $1M",
   "hq": "New York, NY",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://docshound.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "DocsHound is a tool that automates the building, management, and maintenance of support center documentation, including user guides, product guides, step-by-step manuals, and FAQs. It generates polished, app-tailored content for users with minimal writing required."
  },
  {
   "rank": 87,
   "product": "Electric AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2016,
   "employee_range": "201-500 employees",
   "funding_range": "$10M - $25M",
   "hq": "New York, NY",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://electric.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform."
  },
  {
   "rank": 88,
   "product": "Ethnio",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Los Angeles, CA",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:los-angeles",
   "rank_change_12m_activity": null,
   "url": "https://ethn.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ethnio is a participant management platform for UX research that includes features for recruiting users, scheduling sessions, collecting feedback through web and mobile intercepts, and managing participant incentives."
  },
  {
   "rank": 89,
   "product": "Fansly",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": null,
   "employee_range": null,
   "funding_range": null,
   "hq": "Baltimore, Maryland",
   "canonical_city": "Baltimore",
   "canonical_region": "Maryland",
   "country_code": "US",
   "city_id": "US:maryland:baltimore",
   "rank_change_12m_activity": null,
   "url": "https://fansly.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Fansly is a subscription-based content platform that enables creators to publish and monetize exclusive content for paying subscribers. It is commonly used by independent creators to manage memberships, paid posts, and direct fan engagement."
  },
  {
   "rank": 90,
   "product": "Ferndesk",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": null,
   "employee_range": "Self-employed",
   "funding_range": null,
   "hq": "Dover, Delaware",
   "canonical_city": "Dover",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:dover",
   "rank_change_12m_activity": null,
   "url": "https://ferndesk.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support communications. The system synchronizes technical changes and user feedback into a centralized knowledge base to ensure support articles remain accurate without manual intervention."
  },
  {
   "rank": 91,
   "product": "Five9",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2001,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$250M+",
   "hq": "San Ramon, CA",
   "canonical_city": "San Ramon",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-ramon",
   "rank_change_12m_activity": null,
   "url": "https://five9.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Five9 provides a cloud-based contact center platform that enables organizations to manage customer interactions across voice, chat, email and other digital channels. It offers telephony, routing, analytics and integrations as a cloud service for contact center operations."
  },
  {
   "rank": 92,
   "product": "Fluent Support",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Newark, Delaware",
   "canonical_city": "Newark",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:newark",
   "rank_change_12m_activity": null,
   "url": "https://fluentsupport.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Fluent Support is a WordPress-based customer support and help desk plugin that lets businesses manage support tickets, automate workflows, and handle customer conversations directly from their website. It is designed for teams that want a self-hosted support solution integrated into WordPress."
  },
  {
   "rank": 93,
   "product": "Foqal",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://foqal.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Foqal is an operational support platform that automates ticketing, approvals, and request management natively inside communication tools like Slack and Microsoft Teams. The platform captures incoming messages, uses artificial intelligence to deflect routine questions, and routes complex workflows to cross-functional operational queues."
  },
  {
   "rank": 94,
   "product": "FormKeep",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2010,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://formkeep.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "FormKeep is an online form backend that captures submissions, integrates with over 2000 apps, and sends notifications via email or Slack."
  },
  {
   "rank": 95,
   "product": "Formsite",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 1998,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Downers Grove, IL",
   "canonical_city": "Downers Grove",
   "canonical_region": "Illinois",
   "country_code": "US",
   "city_id": "US:illinois:downers-grove",
   "rank_change_12m_activity": null,
   "url": "https://formsite.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Formsite is a cloud-based form builder that enables users to create customizable online forms and surveys, process payments, and integrate with various services. Supports 40+ question types."
  },
  {
   "rank": 96,
   "product": "Front App",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": null,
   "employee_range": "501-1,000 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://frontapp.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 97,
   "product": "GetFeedback",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://getfeedback.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "GetFeedback helps companies to understand customer experience by providing a software to create branded surveys."
  },
  {
   "rank": 98,
   "product": "Groove",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2011,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Newport, RI",
   "canonical_city": "Newport",
   "canonical_region": "Rhode Island",
   "country_code": "US",
   "city_id": "US:rhode-island:newport",
   "rank_change_12m_activity": null,
   "url": "https://groovehq.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "GrooveHQ is a help desk software that provides a simple yet powerful solution for customer support. Its main features include a shared inbox, a knowledge base, and live chat capabilities."
  },
  {
   "rank": 99,
   "product": "Guidde",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$25M - $50M",
   "hq": "Belmont, CA",
   "canonical_city": "Belmont",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:belmont",
   "rank_change_12m_activity": null,
   "url": "https://guidde.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software or process using generative AI. It allows seamless screen and voice recording, organizes content, and personalizes it based on various labels and user roles."
  },
  {
   "rank": 100,
   "product": "HackerNoon",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": "Under $1M",
   "hq": "Edwards, Colorado",
   "canonical_city": "Edwards",
   "canonical_region": "Colorado",
   "country_code": "US",
   "city_id": "US:colorado:edwards",
   "rank_change_12m_activity": null,
   "url": "https://hackernoon.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 101,
   "product": "HappyFox",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Southlake, TX",
   "canonical_city": "Southlake",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:southlake",
   "rank_change_12m_activity": null,
   "url": "https://happyfox.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Happyfox is a platform that provides online help desk support and ticketing systems for customer support, IT, and internal help desks."
  },
  {
   "rank": 102,
   "product": "HelpCrunch",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": "Under $1M",
   "hq": "Wilmington, Delaware",
   "canonical_city": "Wilmington",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:wilmington",
   "rank_change_12m_activity": null,
   "url": "https://helpcrunch.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "HelpCrunch is a SaaS platform offering live chat, email marketing automation, and help desk functionalities. It enables real-time customer engagement, automates email campaigns, and centralizes support inquiries. The platform supports integration with websites and mobile applications via JavaScript and mobile SDKs."
  },
  {
   "rank": 103,
   "product": "Helpshift",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2011,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://helpshift.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Helpshift is an AI-powered customer service platform that streamlines customer support operations, enabling businesses to provide efficient issue resolution and user engagement through automation and in-app messaging."
  },
  {
   "rank": 104,
   "product": "Helpwise",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2019,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Palo Alto, California",
   "canonical_city": "Palo Alto",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:palo-alto",
   "rank_change_12m_activity": null,
   "url": "https://helpwise.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Helpwise offers a shared inbox for team email accounts and live chat services."
  },
  {
   "rank": 105,
   "product": "Higher logic vanilla",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2007,
   "employee_range": "201-500 employees",
   "funding_range": "$50M - $100M",
   "hq": "Arlington, Virginia",
   "canonical_city": "Arlington",
   "canonical_region": "Virginia",
   "country_code": "US",
   "city_id": "US:virginia:arlington",
   "rank_change_12m_activity": null,
   "url": "https://vanilla.higherlogic.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Higher logic vanilla provides a forum software that helps companies engage their audience.\n"
  },
  {
   "rank": 106,
   "product": "iFlyChat",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2012,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Rehoboth Beach, Delaware",
   "canonical_city": "Rehoboth Beach",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:rehoboth-beach",
   "rank_change_12m_activity": null,
   "url": "https://iflychat.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "iFlychat is a chat solution for websites and applications that allows real-time communication between users."
  },
  {
   "rank": 107,
   "product": "InMoment",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2002,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$10M - $25M",
   "hq": "Salt Lake City, Utah",
   "canonical_city": "Salt Lake City",
   "canonical_region": "Utah",
   "country_code": "US",
   "city_id": "US:utah:salt-lake-city",
   "rank_change_12m_activity": null,
   "url": "https://inmoment.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "InMoment is a customer experience platform called the \"Experience Improvement\" (XI) Platform. It helps businesses enhance experiences by collecting and analyzing feedback from customers, employees, and markets. Key features include AI Survey Builder, Social Ratings and Reviews, Conversational Intelligence, and Automated Workflows."
  },
  {
   "rank": 108,
   "product": "Juphy",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": "Under $1M",
   "hq": "Wilmington, Delaware",
   "canonical_city": "Wilmington",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:wilmington",
   "rank_change_12m_activity": null,
   "url": "https://juphy.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Juphy is a Social Media Customer Service Tool for Businesses. "
  },
  {
   "rank": 109,
   "product": "Klaus",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2007,
   "employee_range": "5,001-10,000 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://klausapp.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Klaus is a platform designed for customer service quality management. It uses AI to automate quality assurance across all customer service interactions, providing a framework for feedback, analysis, and coaching. The platform integrates with customer satisfaction metrics to offer a view of service performance. Features include automated scoring of support interactions, trend analysis, and development tools for customer service agents. "
  },
  {
   "rank": 110,
   "product": "Knock",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "New York",
   "canonical_city": "New York",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:new-york",
   "rank_change_12m_activity": null,
   "url": "https://knock.app/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Knock is a notifications infrastructure offering APIs for engaging users, powering cross-channel workflows, and managing notification preference"
  },
  {
   "rank": 111,
   "product": "Kraftful",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco , CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://kraftful.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Kraftful is a platform designed for product development teams to collect and analyze user feedback across multiple channels. It automates the process of gathering insights, categorizing feedback, and generating user surveys. The tool translates large volumes of feedback into actionable data."
  },
  {
   "rank": 112,
   "product": "Kustomer ",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2015,
   "employee_range": "201-500 employees",
   "funding_range": "$50M - $100M",
   "hq": "New York, New York",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://kustomer.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Kustomer is a platform that offers businesses a unified and comprehensive solution for managing customer interactions. "
  },
  {
   "rank": 113,
   "product": "MaestroQA",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "NEW YORK, New York",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://maestroqa.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "MaestroQA is a quality assurance and performance management platform designed for customer support and contact center teams."
  },
  {
   "rank": 114,
   "product": "ManyRequests",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2019,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Menlo Park, California",
   "canonical_city": "Menlo Park",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:menlo-park",
   "rank_change_12m_activity": null,
   "url": "https://manyrequests.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ManyRequests is a client portal platform designed specifically for design and creative agencies. It helps agencies manage clients, payments, and projects all in one easy-to-use platform. The software offers a range of features to streamline the selling of design services, increase efficiency and productivity, and enhance the client experience."
  },
  {
   "rank": 115,
   "product": "Matrica",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Wilmington, DE",
   "canonical_city": "Wilmington",
   "canonical_region": "Delaware",
   "country_code": "US",
   "city_id": "US:delaware:wilmington",
   "rank_change_12m_activity": null,
   "url": "https://matrica.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Matrica is a platform that supports the creation and management of Web3 communities. It offers features that allow users to link social media profiles and cryptocurrency wallets to their accounts, customize personal profiles, and adjust privacy settings. The platform is integrated with community tools that support Discord and Telegram for verifying memberships based on blockchain assets."
  },
  {
   "rank": 116,
   "product": "Minerva",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2019,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "New York, New York",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://minervaknows.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Minerva is a platform that simplifies the creation of interactive guides and tutorials. It automatically generates step-by-step walkthroughs, complete with videos and screenshots, to help users navigate products and workflows. "
  },
  {
   "rank": 117,
   "product": "My Read Receipts",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2017,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Delray Beach, Florida",
   "canonical_city": "Delray Beach",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:delray-beach",
   "rank_change_12m_activity": null,
   "url": "https://myreadreceipts.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "My Read Receipts is an app for Freshdesk & Zendesk support that creates a read receipt to notify when a customer opens an e-mail."
  },
  {
   "rank": 118,
   "product": "Northpass",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2015,
   "employee_range": "51-200 employees",
   "funding_range": "$1M - $5M",
   "hq": "Parsippany, NJ",
   "canonical_city": "Parsippany",
   "canonical_region": "New Jersey",
   "country_code": "US",
   "city_id": "US:new-jersey:parsippany",
   "rank_change_12m_activity": null,
   "url": "https://northpass.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Northpass is a platform that automates customer onboarding and training, integrating with existing systems, supporting unlimited users, and providing analytics for engagement tracking."
  },
  {
   "rank": 119,
   "product": "Officium Labs",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": null,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "San Mateo",
   "canonical_city": "San Mateo",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:san-mateo",
   "rank_change_12m_activity": null,
   "url": "https://officiumlabs.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 120,
   "product": "Olark",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2008,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Ann Arbor, MI",
   "canonical_city": "Ann Arbor",
   "canonical_region": "Michigan",
   "country_code": "US",
   "city_id": "US:michigan:ann-arbor",
   "rank_change_12m_activity": null,
   "url": "https://olark.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Olark is a live chat platform that enables businesses to engage customers via chat, automate responses, and integrate with various tools."
  },
  {
   "rank": 121,
   "product": "ONSCREEN",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Yorba Linda, CA",
   "canonical_city": "Yorba Linda",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:yorba-linda",
   "rank_change_12m_activity": null,
   "url": "https://onscreeninc.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ONSCREEN is a platform that aims to address issues of isolation and loneliness among adults through the use of an AI-powered TV-based communication and engagement platform."
  },
  {
   "rank": 122,
   "product": "Onyx AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": "$10M - $25M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://onyx.app/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Onyx is an AI platform that integrates with company documents, applications, and internal systems to provide enterprise search and AI assistant capabilities. It allows users to deploy AI-powered search and automation within their existing infrastructure, either on-premises or in a Virtual Private Cloud."
  },
  {
   "rank": 123,
   "product": "Periskope",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2024,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://periskope.app/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Periskope enables teams to manage multiple WhatsApp numbers, groups, and chats from a unified inbox, aiming to help with task creation, ticketing, and system integration."
  },
  {
   "rank": 124,
   "product": "Planhat",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2015,
   "employee_range": "201-500 employees",
   "funding_range": "$50M - $100M",
   "hq": "Los Angeles, California",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:los-angeles",
   "rank_change_12m_activity": null,
   "url": "https://planhat.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Planhat provides a customer platform to streamline post-sale business operations. It centralizes customer data for a comprehensive view and better coordination. The platform includes no-code automation for creating triggers, alerts, and integrations, as well as a workflow tool for building data-driven customer journeys. Additionally, Planhat features a presentation layer that merges slide-based storytelling with analytics, enhancing customer communication."
  },
  {
   "rank": 125,
   "product": "PlaybookUX",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "New York",
   "canonical_city": "New York",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:new-york",
   "rank_change_12m_activity": null,
   "url": "https://playbookux.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": " PlaybookUX is an all-in-one software platform that provides tools and features for recruiting, conducting, and analyzing both qualitative and quantitative research. "
  },
  {
   "rank": 126,
   "product": "Playvox",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2014,
   "employee_range": "5,001-10,000 employees",
   "funding_range": "$25M - $50M",
   "hq": "Sunnyvale, California",
   "canonical_city": "Sunnyvale",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:sunnyvale",
   "rank_change_12m_activity": null,
   "url": "https://playvox.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Playvox is a platform that provides workforce optimization solutions for customer service teams."
  },
  {
   "rank": 127,
   "product": "POWR",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2014,
   "employee_range": "11-50 employees",
   "funding_range": "Under $1M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://powr.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "A live chat application that integrates with Facebook Messenger, WhatsApp, and Telegram, allowing real-time customer interaction."
  },
  {
   "rank": 128,
   "product": "Product Signals",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "San Mateo, CA",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": null,
   "url": "https://productsignals.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Product Signals is a product backlog platform that enables teams to collect and manage product feedback from various departments, including Customer Success and Sales. It offers features such as fast search, data synchronization with CRM systems like Salesforce and HubSpot, and integration with tools like Jira and Slack."
  },
  {
   "rank": 129,
   "product": "Pythia",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Beaverton, Oregon",
   "canonical_city": "Beaverton",
   "canonical_region": "Oregon",
   "country_code": "US",
   "city_id": "US:oregon:beaverton",
   "rank_change_12m_activity": null,
   "url": "https://pythia.cc/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Pythia is an AI-driven customer support automation platform designed specifically for Zendesk Chat and Zendesk Support. It leverages artificial intelligence to automate and enhance customer service interactions, providing quick, accurate responses to customer queries. "
  },
  {
   "rank": 130,
   "product": "Qualaroo",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": "$5M - $10M",
   "hq": "Santa Monica, California",
   "canonical_city": "Santa Monica",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:santa-monica",
   "rank_change_12m_activity": null,
   "url": "https://qualaroo.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Qualaroo is a survey software tool that helps companies gather user feedback with real-time surveys, AI-powered sentiment analysis, and detailed reporting, enabling better understanding and improvement of user experiences."
  },
  {
   "rank": 131,
   "product": "Qualtrics",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2002,
   "employee_range": "5,001-10,000 employees",
   "funding_range": "$100M - $250M",
   "hq": "Provo, UT and Seattle, WA",
   "canonical_city": "Provo",
   "canonical_region": null,
   "country_code": "US",
   "city_id": "US:_:provo",
   "rank_change_12m_activity": null,
   "url": "https://qualtrics.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Qualtrics is a platform that empowers organizations to collect, analyze, and act on feedback from customers, employees, and other stakeholders. It provides a comprehensive suite of tools for survey creation, data analysis, and insights generation to enhance the overall experience."
  },
  {
   "rank": 132,
   "product": "QuestionPro",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2005,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "Austin , Texas",
   "canonical_city": "Austin",
   "canonical_region": "Texas",
   "country_code": "US",
   "city_id": "US:texas:austin",
   "rank_change_12m_activity": null,
   "url": "https://questionpro.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "QuestionPro is an online survey platform for creating, distributing, and analyzing online surveys. It supports various applications including market research, customer experience enhancement, and workforce engagement, offering tools like survey logic and multilingual support. "
  },
  {
   "rank": 133,
   "product": "Qwary",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
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   "description": "Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, education, and other sectors."
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   "rank": 134,
   "product": "Respondent",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Brooklyn, New York",
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   "url": "https://respondent.io/",
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   "rank": 135,
   "product": "Retell AI ",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2023,
   "employee_range": "51-200 employees",
   "funding_range": "$5M - $10M",
   "hq": "San Carlos, California",
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   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-carlos",
   "rank_change_12m_activity": null,
   "url": "https://retellai.com/",
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   "description": null
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  {
   "rank": 136,
   "product": "Retently",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Palo Alto, California",
   "canonical_city": "Palo Alto",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:palo-alto",
   "rank_change_12m_activity": null,
   "url": "https://retently.com/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Retently is a customer feedback platform offering tools for collecting and analyzing customer satisfaction data, such as NPS, CSAT, and CES surveys. These tools help businesses gather insights, identify trends, and prioritize customer needs to enhance their products and services."
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  {
   "rank": 137,
   "product": "Reviewshake",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2017,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Wilmington, DE",
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   "url": "https://reviewshake.com/",
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Reviewshake is a review management software that automates collection, monitoring, and analysis of customer reviews across 85+ platforms."
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  {
   "rank": 138,
   "product": "ReviewTrackers",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Chicago, Illinois",
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   "rank_change_12m_activity": null,
   "url": "https://reviewtrackers.com/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ReviewTrackers is a customer feedback software used to measure and analyze customer experience."
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  {
   "rank": 139,
   "product": "Rippit",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2026,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "New York, NY",
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   "rank_change_12m_activity": null,
   "url": "https://www.rippit.com/",
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Rippit is an AI-powered conversation analytics and quality management platform designed to help contact centers monitor, score, and improve customer interactions. It provides automated coaching tools, helpdesk integrations, and deep performance insights to help organizations transform raw support data into actionable strategies for improving customer satisfaction."
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  {
   "rank": 140,
   "product": "Sagetap",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2019,
   "employee_range": "11-50 employees",
   "funding_range": "$5M - $10M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
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   "rank_change_12m_activity": null,
   "url": "https://sagetap.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SageTap connects B2B companies with vetted experts to facilitate product feedback sessions, helping businesses improve their offerings through real user insights."
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  {
   "rank": 141,
   "product": "Sapling.ai",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2019,
   "employee_range": "2-10 employees",
   "funding_range": "Under $1M",
   "hq": "San Francisco, CA",
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   "canonical_region": "California",
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   "rank_change_12m_activity": null,
   "url": "https://sapling.ai/",
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Sapling.ai is a language model platform that integrates with enterprise workspaces and messaging systems to provide functionality such as real-time suggestions, grammar and spelling support, autocomplete, paraphrasing, AI detection, sentiment analysis, and developer API/SDK tools. This enhances written communication across business workflows. "
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  {
   "rank": 142,
   "product": "ScreenMeet",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": "$5M - $10M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://screenmeet.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ScreenMeet is a platform that enables businesses to assist customers by viewing and resolving computer issues remotely.\n"
  },
  {
   "rank": 143,
   "product": "Simplesat",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Seattle, Washington",
   "canonical_city": "Seattle",
   "canonical_region": "Washington",
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   "rank_change_12m_activity": null,
   "url": "https://simplesat.io/",
   "global_spend_share_pct": null,
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   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Simplesat is a survey tool for service businesses to gather feedback from their customers."
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  {
   "rank": 144,
   "product": "Slaask",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Francisco, CA",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://get.slaask.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Slaask is a SaaS product that integrates with Slack to provide customer service and live chat solutions directly within the Slack interface. It allows businesses to manage customer interactions, support requests, and live chats seamlessly through Slack, centralizing communication and enhancing customer service efficiency."
  },
  {
   "rank": 145,
   "product": "Smith.ai",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2015,
   "employee_range": "51-200 employees",
   "funding_range": "$5M - $10M",
   "hq": "Los Altos, California",
   "canonical_city": "Los Altos",
   "canonical_region": "California",
   "country_code": "US",
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   "rank_change_12m_activity": null,
   "url": "https://smith.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Smith.ai is a platform that provides customer engagement services through virtual receptionists, outreach campaigns, and web chat solutions. The platform offers live and AI-powered agents to handle phone calls, schedule appointments, qualify leads, and manage web chat interactions. The web chat service includes both live agents and AI chatbots to assist website visitors, answer questions, and schedule appointments."
  },
  {
   "rank": 146,
   "product": "Specialty Answering Service",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 1985,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "King of Prussia, Pennsylvania",
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   "rank_change_12m_activity": null,
   "url": "https://specialtyansweringservice.net/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 147,
   "product": "Stylo ",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Chelsea, MI",
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   "rank_change_12m_activity": null,
   "url": "https://askstylo.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Stylo is an AI assistant for support designed to expedite ticket resolution. It offers distinct responses for each ticket, auto-translates messages across languages, predicts customer satisfaction without relying on surveys, and promptly identifies and elevates urgent issues. Stylo seamlessly integrates with Zendesk, providing multilingual AI support for agents."
  },
  {
   "rank": 148,
   "product": "SuccessCOACHING",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2014,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Granite Bay, CA",
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   "canonical_region": "California",
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   "rank_change_12m_activity": null,
   "url": "https://successcoaching.co/",
   "global_spend_share_pct": null,
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   "description": null
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  {
   "rank": 149,
   "product": "Surfboard",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2011,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$100M - $250M",
   "hq": "San Ramon, California",
   "canonical_city": "San Ramon",
   "canonical_region": "California",
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   "rank_change_12m_activity": null,
   "url": "https://teamsurfboard.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Surfboard is a customer service scheduling software that aims to make work more human by simplifying scheduling processes for support teams."
  },
  {
   "rank": 150,
   "product": "SurveyPlanet",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2011,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Marina Del Rey, CA",
   "canonical_city": "Marina Del Rey",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:marina-del-rey",
   "rank_change_12m_activity": null,
   "url": "https://surveyplanet.com/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SurveyPlanet is an online platform that enables users to create, distribute, and analyze surveys. Users can design custom surveys using various question types, templates, and themes. SurveyPlanet also provides tools for analyzing survey responses in real-time, allowing users to gain insights and make data-driven decisions"
  },
  {
   "rank": 151,
   "product": "SurveySparrow",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2017,
   "employee_range": "201-500 employees",
   "funding_range": "$1M - $5M",
   "hq": "Palo Alto, California",
   "canonical_city": "Palo Alto",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:palo-alto",
   "rank_change_12m_activity": null,
   "url": "https://surveysparrow.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SurveySparrow is an omnichannel experience management platform that helps businesses collect customer feedback and deliver exceptional user experiences. The platform offers various products and solutions to cater to different business needs. \n\nSome of the key business problems that SurveySparrow solves include gathering customer feedback, improving customer experience, increasing customer loyalty, and monitoring online reviews. The platform enables businesses to collect feedback through surveys, chatbots, and offline surveys. It also provides reputation management tools to track and manage online reviews.\n\nSurveySparrow's use cases include customer experience, employee experience, product experience, marketing experience, and sales experience. It offers features such as executive dashboards, customer journey mapping, beautiful and mobile-first surveys, recurring surveys, white label surveys, audience management, and secure surveys. The platform also supports API, webhooks, and integrations to extend its capabilities."
  },
  {
   "rank": 152,
   "product": "Talkbase",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
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   "rank_change_12m_activity": null,
   "url": "https://talkbase.io/",
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Talkbase.io is a platform that provides tools to collect and analyze data, allowing community managers to present insights and metrics that showcase the impact of the community on various aspects of the business."
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  {
   "rank": 153,
   "product": "Talkdesk",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2011,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$100M - $250M",
   "hq": "San Francisco, CA",
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   "canonical_region": "California",
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   "rank_change_12m_activity": null,
   "url": "https://talkdesk.com/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Talkdesk is a cloud-based contact center platform designed to enhance customer experiences through advanced communication and automation tools. It provides features such as omnichannel support, AI-driven analytics, workforce management, and integrations with CRM systems."
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  {
   "rank": 154,
   "product": "Telzio",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": null,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Los Angeles, California",
   "canonical_city": "Los Angeles",
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   "rank_change_12m_activity": null,
   "url": "https://telzio.com/",
   "global_spend_share_pct": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
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  {
   "rank": 155,
   "product": "Textline",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Los Angeles, California",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:los-angeles",
   "rank_change_12m_activity": null,
   "url": "https://textline.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Textline is a business texting service designed for customer support, sales, and logistics teams. This platform enables businesses to communicate with their customers through text messaging, offering a way to handle various aspects of customer interactions, sales processes, and logistical operations."
  },
  {
   "rank": 156,
   "product": "Trainn",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "Under $1M",
   "hq": "North Bethesda, Maryland",
   "canonical_city": "North Bethesda",
   "canonical_region": "Maryland",
   "country_code": "US",
   "city_id": "US:maryland:north-bethesda",
   "rank_change_12m_activity": null,
   "url": "https://trainn.co/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Guider Labs' Trainn platform enables SaaS companies to create multilingual instructional videos and documents, enhancing customer education and product adoption."
  },
  {
   "rank": 157,
   "product": "Twise",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
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   "rank_change_12m_activity": null,
   "url": "https://twise.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Twise offers AI-powered customer engagement for websites through text and voice, providing real-time support, driving sales, and improving conversions globally."
  },
  {
   "rank": 158,
   "product": "UJET",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "201-500 employees",
   "funding_range": "$100M - $250M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://ujet.co/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "UJET is a  customer service platform that helps businesses provide better support. It's designed to make customer service more secure and reliable, with features for both voice and digital interactions. It also uses advanced AI and analytics to help businesses improve their support operations."
  },
  {
   "rank": 159,
   "product": "Ultimate.ai",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2007,
   "employee_range": "5,001-10,000 employees",
   "funding_range": null,
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://ultimate.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ultimate.ai offers a comprehensive customer support automation platform powered by AI. The platform includes features like chat automation, ticket automation, and the deployment of AI virtual agents, all aimed at enhancing the customer support journey."
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  {
   "rank": 160,
   "product": "UpdateAI",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Los Angeles, California",
   "canonical_city": "Los Angeles",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:los-angeles",
   "rank_change_12m_activity": null,
   "url": "https://update.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "UpdateAI is an AI-powered notetaker and customer intelligence platform for automating the documentation of customer conversations. It integrates with customer-facing platforms to record interactions, generate meeting notes, and analyze conversation data. The platform identifies trends and feedback, offering insights for customer-facing teams. \n\n"
  },
  {
   "rank": 161,
   "product": "User Interviews",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "New York, NY",
   "canonical_city": "New York",
   "canonical_region": "New York",
   "country_code": "US",
   "city_id": "US:new-york:new-york",
   "rank_change_12m_activity": null,
   "url": "https://userinterviews.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "User Interviews is a platform that provides user research recruiting and panel software for teams. Their products include Recruit, which offers participant recruitment that is fast and efficient, and Research Hub, a powerful panel software for scaled user research. The platform offers a range of features to support user research, including Scheduling 2.0, which automates research scheduling, and Moderated Research, which enables the recruitment of participants for interviews and moderated tasks. User Interviews also offers Unmoderated Research for usability tests and surveys, as well as an API to feed live data into Research Hub.\n"
  },
  {
   "rank": 162,
   "product": "Userfeed",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Atlanta, Georgia",
   "canonical_city": "Atlanta",
   "canonical_region": "Georgia",
   "country_code": "US",
   "city_id": "US:georgia:atlanta",
   "rank_change_12m_activity": null,
   "url": "https://userfeed.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Userfeed is a feedback management tool that integrates with Intercom, allowing teams to gather, track, and analyze user feedback in real-time."
  },
  {
   "rank": 163,
   "product": "Userlytics",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2009,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Miami, Florida",
   "canonical_city": "Miami",
   "canonical_region": "Florida",
   "country_code": "US",
   "city_id": "US:florida:miami",
   "rank_change_12m_activity": null,
   "url": "https://userlytics.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Userlytics is a platform that offers user testing and usability testing services. It enables businesses and organizations to collect feedback on their digital products, websites, and applications. Users engage with the provided digital assets and share their experiences, providing valuable insights for improving user interfaces and overall usability. The platform facilitates real user interactions, aiding businesses in refining their digital offerings based on user feedback. For more current and detailed information, it is advisable to refer to the latest sources or the official Userlytics website."
  },
  {
   "rank": 164,
   "product": "UserZoom",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2007,
   "employee_range": "501-1,000 employees",
   "funding_range": "$1M - $5M",
   "hq": "Bellevue, Washington",
   "canonical_city": "Bellevue",
   "canonical_region": "Washington",
   "country_code": "US",
   "city_id": "US:washington:bellevue",
   "rank_change_12m_activity": null,
   "url": "https://usertesting.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "UserZoom (now part of UserTesting) is a testing and insights platform that allows companies to gather UX insights through various methods such as usability testing, surveys, and information architecture testing. It helps in recruiting participants, launching studies, and analyzing results with automated insights, all while ensuring privacy and security compliance."
  },
  {
   "rank": 165,
   "product": "UXPressia",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "San Mateo, California",
   "canonical_city": "San Mateo",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-mateo",
   "rank_change_12m_activity": null,
   "url": "https://uxpressia.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "UXPressia is a customer journey mapping tool integrates with web analytics tools and supports embed code from dozens of apps."
  },
  {
   "rank": 166,
   "product": "Vitally",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2018,
   "employee_range": "10,001+ employees",
   "funding_range": "$1M - $5M",
   "hq": "Redmond, Washington",
   "canonical_city": "Redmond",
   "canonical_region": "Washington",
   "country_code": "US",
   "city_id": "US:washington:redmond",
   "rank_change_12m_activity": null,
   "url": "https://vitally.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Vitally is a Customer Success platform designed to enhance productivity, visibility, and collaboration for Customer Success teams. It integrates customer data with project management and work platform capabilities, allowing teams to deliver personalized customer experiences at scale. The platform offers tools for project management, note-taking, knowledge base, and automation, aiming to streamline processes, enhance customer collaboration, and improve overall customer success outcomes."
  },
  {
   "rank": 167,
   "product": "Walkme",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2011,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$50M - $100M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://walkme.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "WalkMe is a Digital Adoption Platform that integrates with existing software to provide users with interactive on-screen guidance and support. It analyzes user interactions with applications to deliver contextual instructions and automate processes within digital tools."
  },
  {
   "rank": 168,
   "product": "Wootric",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$10M - $25M",
   "hq": "Salt Lake City, Utah",
   "canonical_city": "Salt Lake City",
   "canonical_region": "Utah",
   "country_code": "US",
   "city_id": "US:utah:salt-lake-city",
   "rank_change_12m_activity": null,
   "url": "https://wootric.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Wootric provides a platform for measuring customer experience using key metrics such as Net Promoter Score, Customer Satisfaction, and Customer Effort Score. It uses machine learning to analyze feedback in real time, aiding organizations in making decisions that aim to improve customer satisfaction, loyalty, and advocacy."
  },
  {
   "rank": 169,
   "product": "Yodel",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
   "hq": "San Francisco, California",
   "canonical_city": "San Francisco",
   "canonical_region": "California",
   "country_code": "US",
   "city_id": "US:california:san-francisco",
   "rank_change_12m_activity": null,
   "url": "https://yodel.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Yodel is a business phone system that integrates with Slack, enabling SMS, IVR, and call handling for customer communication."
  },
  {
   "rank": 170,
   "product": "ZPortals",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2012,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Tucson, AZ",
   "canonical_city": "Tucson",
   "canonical_region": "Arizona",
   "country_code": "US",
   "city_id": "US:arizona:tucson",
   "rank_change_12m_activity": null,
   "url": "https://zportals.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ZPortals offers customizable customer, vendor, and web portals designed for interaction within the Zoho ecosystem. It enables businesses to enhance customer experience, coordinate with vendors and affiliates, manage sales teams, and streamline communication with subcontractors."
  }
 ]
}