The UK Customer Support Software Market (2026)
29 customer support software companies have recorded headquarters in United Kingdom in this directory, led by WidgetBot. Rankings use trailing-12-month software spend share in the Cledara dataset. Unranked recorded vendors remain included. Data as of .
What this ranking measures
Location is the recorded headquarters, which may differ from where a company was founded or where its customers operate. Vendors are ordered by trailing-12-month software spend share in the Cledara dataset. Recorded products without a current paid observation remain in the directory; inclusion alone does not establish current paid usage.
Annual rank changes use the separate global popularity rank, based on payment activity. Missing calendar endpoints stay unavailable. Founding year, employee and funding fields are recorded enrichment facts, which can be incomplete or historical. Full source data is available from the CSV and JSON download links.
The headline and leader facts describe the complete published location. Search and category selections apply to the directory and its downloads.
UK customer support software companies ranked by software spend
| # | Product | Category | Founded | Employees | Funding | 12-mo activity rank change |
|---|---|---|---|---|---|---|
| 1 |  WidgetBot WidgetBot provides an embeddable chat widget that connects websites to Discord servers, allowing users to view and participate in Discord channels directly from a webpage. The platform also supports integrations and analytics for community engagement. | Customer Success & Support | 2018 | 11-50 employees | ||
| 2 |  Anam Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated video interfaces that process inputs and return responses. | Customer Success & Support | 2023 | 11-50 employees | $10M - $25M | |
| 3 |  Ballpark Ballpark is a feedback collection platform that focuses on helping businesses and product teams gather valuable insights on various aspects, including questions, marketing materials, designs, and prototypes. It achieves this by utilizing tasks and video to capture user feedback effectively. | Customer Success & Support | 2022 | 11-50 employees | ||
| 4 |  Inline Manual A digital adoption platform that provides in-app guidance, tooltips, and analytics to enhance user onboarding and support, requiring integration with customer applications. | Customer Success & Support | 2014 | 11-50 employees | +272 | |
| 5 |  Pingpong PingPong is a UX research platform that automates user testing and interviews, managing scheduling and participant compensation. | Customer Success & Support | 2017 | 2-10 employees | +456 | |
| 6 |  Molin AI Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates with platforms like Shopify and WooCommerce, processes multilingual customer queries using AI language models, and performs actions such as order modifications and refunds. | Customer Success & Support | 2023 | 2-10 employees | +898 | |
| 7 |  Customer Thermometer Customer Thermometer is a survey tool offering email surveys that integrate into customer emails. It includes features like 1-click survey creation, real-time dashboards, email alerts, and integrations with platforms like Salesforce and Zendesk. | Customer Success & Support | 2010 | 11-50 employees | +480 | |
| 8 |  LoopedIn LoopedIn is a platform that helps businesses to collect feedback, manage ideas, and announce updates. | Customer Success & Support | 2020 | 2-10 employees | -681 | |
| 9 |  Infobip Infobip is a global cloud communications platform that offers messaging and voice services for businesses. The platform provides solutions for SMS messaging, voice communication, and various omnichannel communication tools. Businesses use Infobip to connect with their customers through different channels, facilitating communication and engagement. | Customer Success & Support | 2006 | 1,001-5,000 employees | $250M+ | |
| 10 |  ChatbotKit ChatbotKit is a platform that enables users to build and deploy chatbots. | Customer Success & Support | 2021 | 2-10 employees | ||
| 11 |  Cloudset Cloudset offers process-driven apps and web services that integrate with Zendesk. These tools aim to enhance customer service by simplifying workflows, ensuring accurate data contextualization, and providing SLA/OLA metrics and measurements. The products focus on process optimization, aiding agents in managing and navigating complex workflows. | Customer Success & Support | 2009 | 2-10 employees | ||
| 12 |  Converso Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support across multiple channels, including webchat, WhatsApp, and SMS. It aims to reduce agent workload and enhance communication efficiency. | Customer Success & Support | 2018 | 2-10 employees | ||
| 13 |  EvaluAgent EvaluAgent is a cloud-based Call Centre Quality Assurance Software empowers call centers to evaluate, coach and engage front-line agents. | Customer Success & Support | 2012 | 51-200 employees | $10M - $25M | |
| 14 |  Feedbackify Feedbackify is a platform designed to streamline the process of collecting valuable feedback from website visitors. It provides businesses and website owners with tools to create and embed feedback forms, surveys, and widgets on their websites. | Customer Success & Support | 2013 | 2-10 employees | ||
| 15 |  Flow XO Flow XO is a chatbot platform that integrates with 100+ apps, automating lead capture and customer support via AI-driven interactions. | Customer Success & Support | 2014 | 2-10 employees | ||
| 16 |  Mava Mava is a web application that facilitates community support across various channels through a centralized and secure dashboard. The platform also offers instant insights into user behavior based on on-chain activity, enhancing the efficiency of support query management. | Customer Success & Support | 2022 | 2-10 employees | $1M - $5M | |
| 17 | Moneypenny | Customer Success & Support | 2000 | 1,001-5,000 employees | ||
| 18 |  My AskAI A cloud-based AI agent platform that ingests website content, uploaded documents and external knowledge sources (e.g. Notion, Confluence, Google Drive), indexes them via vector embeddings stored in Qdrant on GCP (us‑west1), and uses GPT‑4o models via API to answer support queries. It resolves up to ~75% of routine tickets. Requires valid API key, JSON‑formatted Query and optional User Data API (≤ | Customer Success & Support | 2022 | 2-10 employees | ||
| 19 |  Plain Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It routes issues to the appropriate internal systems and teams for resolution. | Customer Success & Support | 2020 | 11-50 employees | $10M - $25M | |
| 20 |  Primo Dialler PrimoDialler is a cloud-based call center and outbound dialer platform that provides predictive, power, and preview dialing along with campaign and agent management tools for contact centres. It helps teams automate outbound calling, manage lead lists, and monitor agent performance. | Customer Success & Support | 2015 | 11-50 employees | ||
| 21 |  ResponseiQ Customer engagement and live chat software for businesses that helps engage with website visitors in real time, offering personalized assistance and support. The platform allows to track and monitor website visitors, initiate proactive chat conversations, and provide instant responses to customer inquiries. | Customer Success & Support | 2016 | 11-50 employees | $1M - $5M | |
| 22 |  Skool Skool provides an online platform for hosting communities with discussion, chat, and course content. It supports group administration and paid memberships for access to groups and content. | Customer Success & Support | 2023 | 2-10 employees | ||
| 23 |  SmartSurvey SmartSurvey is a SaaS platform offering tools to create, share, and analyze online surveys and forms. The service includes customizable templates, advanced analysis features, and extensive integration options, catering to diverse sectors such as academia, government, and enterprise. | Customer Success & Support | 2010 | 11-50 employees | ||
| 24 |  Tamar Telecom Tamar Telecommunications provides virtual phone number and VoIP services including virtual landline, number routing, and a control panel dashboard for managing call flows and voice features. It offers white-label and API options for resellers and partners. | Customer Success & Support | 2002 | 11-50 employees | ||
| 25 |  Ticket Tailor Ticket Tailor provides an online platform for event organisers to sell tickets. It allows users to create event listings, manage ticket sales, and process payments for events. | Customer Success & Support | 2011 | 11-50 employees | ||
| 26 |  True AI True AI is a London-based artificial intelligence company developing TypeGenie. TypeGenie enables users to respond faster to customers. | Customer Success & Support | 2015 | 11-50 employees | ||
| 27 |  Upscope Upscope offers a platform for screen sharing and co-browsing designed to assist customer support and onboarding processes. It allows teams to view and interact with a customer's screen in real time without requiring the customer to install any software. By integrating with major live chat and CRM systems, Upscope fits into existing workflows. | Customer Success & Support | 2017 | 11-50 employees | ||
| 28 |  Userfeel Userfeel is a usability testing platform that allows businesses to gather feedback from real users about their websites, apps, and prototypes. It provides remote usability testing services, where testers perform tasks and provide feedback on the user experience, helping companies identify areas for improvement. | Customer Success & Support | 2010 | 51-200 employees | ||
| 29 |  Wondering Wondering is an AI-driven user research platform enabling in-product surveys and moderated interviews. | Customer Success & Support | 2020 | 11-50 employees | $1M - $5M |
Customer Support Software subcategories in United Kingdom
Community Platforms companies in United Kingdom
- WidgetBot — WidgetBot provides an embeddable chat widget that connects websites to Discord servers, allowing users to view and parti…
- Skool — Skool provides an online platform for hosting communities with discussion, chat, and course content. It supports group a…
Support companies in United Kingdom
- Anam — Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated vide…
- Molin AI — Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates wit…
- ChatbotKit — ChatbotKit is a platform that enables users to build and deploy chatbots.
- Plain — Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It…
- Ticket Tailor — Ticket Tailor provides an online platform for event organisers to sell tickets. It allows users to create event listings…
Feedback & Surveys companies in United Kingdom
- Ballpark — Ballpark is a feedback collection platform that focuses on helping businesses and product teams gather valuable insights…
- Pingpong — PingPong is a UX research platform that automates user testing and interviews, managing scheduling and participant compe…
- Customer Thermometer — Customer Thermometer is a survey tool offering email surveys that integrate into customer emails. It includes features l…
- LoopedIn — LoopedIn is a platform that helps businesses to collect feedback, manage ideas, and announce updates.
- Feedbackify — Feedbackify is a platform designed to streamline the process of collecting valuable feedback from website visitors. It p…
- SmartSurvey — SmartSurvey is a SaaS platform offering tools to create, share, and analyze online surveys and forms. The service includ…
- Userfeel — Userfeel is a usability testing platform that allows businesses to gather feedback from real users about their websites,…
- Wondering — Wondering is an AI-driven user research platform enabling in-product surveys and moderated interviews.
Product Adoption & Onboarding companies in United Kingdom
- Inline Manual — A digital adoption platform that provides in-app guidance, tooltips, and analytics to enhance user onboarding and suppor…
Live Chat & Messaging companies in United Kingdom
- Infobip — Infobip is a global cloud communications platform that offers messaging and voice services for businesses. The platform …
- Flow XO — Flow XO is a chatbot platform that integrates with 100+ apps, automating lead capture and customer support via AI-driven…
- Moneypenny
- ResponseiQ — Customer engagement and live chat software for businesses that helps engage with website visitors in real time, offering…
- Tamar Telecom — Tamar Telecommunications provides virtual phone number and VoIP services including virtual landline, number routing, and…
- True AI — True AI is a London-based artificial intelligence company developing TypeGenie. TypeGenie enables users to respond faste…
- Upscope — Upscope offers a platform for screen sharing and co-browsing designed to assist customer support and onboarding processe…
Helpdesk & Ticketing companies in United Kingdom
- Cloudset — Cloudset offers process-driven apps and web services that integrate with Zendesk. These tools aim to enhance customer se…
- Converso — Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support acro…
- Mava — Mava is a web application that facilitates community support across various channels through a centralized and secure da…
- My AskAI — A cloud-based AI agent platform that ingests website content, uploaded documents and external knowledge sources (e.g. No…
Customer Success Platforms companies in United Kingdom
- EvaluAgent — EvaluAgent is a cloud-based Call Centre Quality Assurance Software empowers call centers to evaluate, coach and engage f…
Other companies in United Kingdom
- Primo Dialler — PrimoDialler is a cloud-based call center and outbound dialer platform that provides predictive, power, and preview dial…
Rising UK customer support software companies
Anam and WidgetBot show the strongest payment-activity rank gains over the three-calendar-month comparison.
How United Kingdom compares globally
the United Kingdom accounts for 7.0% of the customer support software products tracked globally on Cledara (29 of 413).
The top UK product, WidgetBot, ranks #54 by recorded software spend in the global category dataset.
Frequently asked questions
Which UK customer support software vendors lead the spend ranking?
WidgetBot, Anam and Ballpark lead the UK customer support software market in 2026, ordered by recorded software spend share in the Cledara dataset. Last updated 21 October 2026, 12:18 UTC.
How big is the UK customer support software market?
This directory records 29 customer support software products headquartered in United Kingdom, led by WidgetBot in recorded software spend share. Inclusion does not establish current paid usage. This is a dataset count, not a market-size or revenue estimate.
Which UK customer support software vendors gained payment-activity rank?
Anam and WidgetBot show the strongest global payment-activity rank gains over three calendar months among vendors in this headquarters/category group.
Where does this data come from?
From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.