The UK Customer Support Software Market (2026)

Updated 27 July 2026, 19:31 UTC

29 UK customer support software companies are actively bought by businesses tracked on Cledara, led by SmartSurvey (0.02% market share). Rankings reflect real purchasing data — what companies actually pay for — not analyst estimates. Updated monthly. Data as of 27 July 2026, 19:31 UTC.

Most popular UK customer support software companies

Customer Support Software subcategories in United Kingdom

Feedback & Surveys companies in United Kingdom

• SmartSurvey — SmartSurvey is a SaaS platform offering tools to create, share, and analyze online surveys and forms. The service includ
• Ballpark — Ballpark is a feedback collection platform that focuses on helping businesses and product teams gather valuable insights
• Pingpong — PingPong is a UX research platform that automates user testing and interviews, managing scheduling and participant compe
• Customer Thermometer — Customer Thermometer is a survey tool offering email surveys that integrate into customer emails. It includes features l
• LoopedIn — LoopedIn is a platform that helps businesses to collect feedback, manage ideas, and announce updates.
• Wondering — Wondering is an AI-driven user research platform enabling in-product surveys and moderated interviews.
• Userfeel — Userfeel is a usability testing platform that allows businesses to gather feedback from real users about their websites,
• Feedbackify — Feedbackify is a platform designed to streamline the process of collecting valuable feedback from website visitors. It p

Live Chat & Messaging companies in United Kingdom

• Upscope — Upscope offers a platform for screen sharing and co-browsing designed to assist customer support and onboarding processe
• Infobip — Infobip is a global cloud communications platform that offers messaging and voice services for businesses. The platform
• Flow XO — Flow XO is a chatbot platform that integrates with 100+ apps, automating lead capture and customer support via AI-driven
• ResponseiQ — Customer engagement and live chat software for businesses that helps engage with website visitors in real time, offering
• True AI — True AI is a London-based artificial intelligence company developing TypeGenie. TypeGenie enables users to respond faste
• Tamar Telecom — Tamar Telecommunications provides virtual phone number and VoIP services including virtual landline, number routing, and
• Moneypenny

Support companies in United Kingdom

• Molin AI — Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates wit
• Anam — Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated vide
• Ticket Tailor — Ticket Tailor provides an online platform for event organisers to sell tickets. It allows users to create event listings
• Plain — Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It
• ChatbotKit — ChatbotKit is a platform that enables users to build and deploy chatbots.

Helpdesk & Ticketing companies in United Kingdom

• My AskAI — A cloud-based AI agent platform that ingests website content, uploaded documents and external knowledge sources (e.g. No
• Cloudset — Cloudset offers process-driven apps and web services that integrate with Zendesk. These tools aim to enhance customer se
• Converso — Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support acro
• Mava — Mava is a web application that facilitates community support across various channels through a centralized and secure da

Rising UK customer support software companies

Skool and Ticket Tailor show the strongest rank gains over the last 90 days.

Skool is the fastest-rising UK customer support software product this quarter.

The oldest is Moneypenny (founded 2000); the newest, Molin AI (2023).

Disclosed funding is led by Infobip ($250M+); 7 of 29 have disclosed a round.

How United Kingdom compares globally

the United Kingdom accounts for 17.6% of the customer support software products tracked globally on Cledara (29 of 165).

The top UK product, SmartSurvey, ranks #28 worldwide in the category.

Frequently asked questions

Who are the biggest UK customer support software companies?

SmartSurvey, Ballpark and WidgetBot lead the UK customer support software market in 2026, ranked by real adoption among companies on Cledara. Last updated 27 July 2026, 19:31 UTC.

How big is the UK customer support software market?

Within Cledara's dataset of real company purchases, 29 UK customer support software products are in active paid use, led by SmartSurvey. This measures actual adoption — it is not a revenue TAM estimate.

Which UK customer support software companies are growing fastest?

Skool and Ticket Tailor show the strongest rank gains over the last 90 days among UK products in the category.

Where does this data come from?

From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.