The German Customer Support Software Market (2026)
11 customer support software companies have recorded headquarters in Germany in this directory, led by 360dialog (0.28% of recorded software spend). Rankings use trailing-12-month software spend share in the Cledara dataset. Unranked recorded vendors remain included. Data as of .
What this ranking measures
Location is the recorded headquarters, which may differ from where a company was founded or where its customers operate. Vendors are ordered by trailing-12-month software spend share in the Cledara dataset. Recorded products without a current paid observation remain in the directory; inclusion alone does not establish current paid usage.
Annual rank changes use the separate global popularity rank, based on payment activity. Missing calendar endpoints stay unavailable. Founding year, employee and funding fields are recorded enrichment facts, which can be incomplete or historical. Full source data is available from the CSV and JSON download links.
The headline and leader facts describe the complete published location. Search and category selections apply to the directory and its downloads.
German customer support software companies ranked by software spend
| # | Product | Category | Founded | Employees | Funding | 12-mo activity rank change |
|---|---|---|---|---|---|---|
| 1 |  360dialog 360dialog is a Messenger Communication Platform & WhatsApp Messaging API. | Customer Success & Support | 2018 | 51-200 employees | ||
| 2 |  Ekomi eKomi provides a SaaS platform for collecting and managing customer reviews, integrating with Google products, supporting over 26 languages, and compliant with data protection laws. | Customer Success & Support | 2008 | 201-500 employees | +509 | |
| 3 |  coview coview enables customer support teams to assist users through browser-based screen sharing and session replay, helping resolve issues without the need for downloads. | Customer Success & Support | 2018 | 11-50 employees | ||
| 4 |  Custify Custify is a customer success management platform that automates workflows, centralizes data, and provides health scores to reduce churn and enhance customer engagement. Requires integration setup. | Customer Success & Support | 2017 | 11-50 employees | ||
| 5 |  Pluno Pluno provides AI-based integrations for platforms such as Discord, Slack, Telegram, and web chat to handle questions and support requests. The service processes user messages and account data to deliver automated responses and support workflows. | Customer Success & Support | 2023 | 2-10 employees | $1M - $5M | |
| 6 |  PollUnit PollUnit is a platform that allows users to create and share polls, surveys, scheduling tools, and contests for decision-making and feedback collection. The platform provides various voting types and data collection formats and delivers results to participants via shared links. | Customer Success & Support | 2016 | 2-10 employees | ||
| 7 |  Sleekplan Sleekplan provides a platform for managing customer feedback and feature requests. It allows businesses to collect, prioritize, and track user suggestions and feedback through a centralized system. | Customer Success & Support | 2021 | 2-10 employees | ||
| 8 |  sms77 sms77 is a business SMS gateway with professional solutions for sending and receiving SMS. | Customer Success & Support | 2003 | 2-10 employees | ||
| 9 |  StrawPoll StrawPoll is an online tool for creating customizable polls and surveys, enabling easy feedback collection and real-time results tracking. | Customer Success & Support | 2011 | |||
| 10 |  Trusted Shops Trusted Shops provides services aimed at increasing customer confidence in online shopping. It offers a Trustmark certification to online shops, symbolizing trust and security for customers. Additionally, the platform provides 30-day Buyer Protection and a review system, enabling customers to rate their shopping experience. These tools are designed to enhance the credibility of online stores, pote | Customer Success & Support | 1999 | 501-1,000 employees | ||
| 11 |  Zammad Zammad is an open-source helpdesk software that integrates communication channels, manages user rights, and provides reporting tools for customer support teams. | Customer Success & Support | 2015 | 11-50 employees |
Customer Support Software subcategories in Germany
Live Chat & Messaging companies in Germany
- 360dialog — 360dialog is a Messenger Communication Platform & WhatsApp Messaging API.
- coview — coview enables customer support teams to assist users through browser-based screen sharing and session replay, helping r…
- Pluno — Pluno provides AI-based integrations for platforms such as Discord, Slack, Telegram, and web chat to handle questions an…
- sms77 — sms77 is a business SMS gateway with professional solutions for sending and receiving SMS.
Feedback & Surveys companies in Germany
- Ekomi — eKomi provides a SaaS platform for collecting and managing customer reviews, integrating with Google products, supportin…
- PollUnit — PollUnit is a platform that allows users to create and share polls, surveys, scheduling tools, and contests for decision…
- Sleekplan — Sleekplan provides a platform for managing customer feedback and feature requests. It allows businesses to collect, prio…
- StrawPoll — StrawPoll is an online tool for creating customizable polls and surveys, enabling easy feedback collection and real-time…
- Trusted Shops — Trusted Shops provides services aimed at increasing customer confidence in online shopping. It offers a Trustmark certif…
Customer Success Platforms companies in Germany
- Custify — Custify is a customer success management platform that automates workflows, centralizes data, and provides health scores…
Helpdesk & Ticketing companies in Germany
- Zammad — Zammad is an open-source helpdesk software that integrates communication channels, manages user rights, and provides rep…
Rising German customer support software companies
Ekomi and 360dialog show the strongest payment-activity rank gains over the three-calendar-month comparison.
How Germany compares globally
Germany accounts for 2.7% of the customer support software products tracked globally on Cledara (11 of 413).
The top German product, 360dialog, ranks #4 by recorded software spend in the global category dataset.
Frequently asked questions
Which German customer support software vendors lead the spend ranking?
360dialog, Ekomi and coview lead the German customer support software market in 2026, ordered by recorded software spend share in the Cledara dataset. Last updated 16 October 2026, 21:10 UTC.
How big is the German customer support software market?
This directory records 11 customer support software products headquartered in Germany, led by 360dialog in recorded software spend share. Inclusion does not establish current paid usage. This is a dataset count, not a market-size or revenue estimate.
Which German customer support software vendors gained payment-activity rank?
Ekomi and 360dialog show the strongest global payment-activity rank gains over three calendar months among vendors in this headquarters/category group.
Where does this data come from?
From anonymized, aggregated purchasing data across companies that manage their software with Cledara — real payments, not surveys or web traffic. Updated monthly.