{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/germany/customer-success-and-support",
 "updated": "2026-10-16",
 "publicationId": "ee60dd65a64d60aa4b6293d200071668d1b4ae92ec22018bd50756dac2577926",
 "contentModified": "2026-10-16T21:10:37.523Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "360dialog",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2018,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Berlin",
   "canonical_city": "Berlin",
   "canonical_region": null,
   "country_code": "DE",
   "city_id": "DE:_:berlin",
   "rank_change_12m_activity": null,
   "url": "https://360dialog.com/",
   "global_spend_share_pct": 0.28182910462967875,
   "global_activity_rank": 560,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "360dialog is a Messenger Communication Platform & WhatsApp Messaging API."
  },
  {
   "rank": 2,
   "product": "Ekomi",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2008,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "Berlin, Berlin",
   "canonical_city": "Berlin",
   "canonical_region": "Berlin",
   "country_code": "DE",
   "city_id": "DE:berlin:berlin",
   "rank_change_12m_activity": 509,
   "url": "https://ekomi.com/",
   "global_spend_share_pct": 0.003309682858134163,
   "global_activity_rank": 1174,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "eKomi provides a SaaS platform for collecting and managing customer reviews, integrating with Google products, supporting over 26 languages, and compliant with data protection laws."
  },
  {
   "rank": 3,
   "product": "coview",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Freiburg im Breisgau, Baden-Württemberg",
   "canonical_city": "Freiburg im Breisgau",
   "canonical_region": "Baden-Württemberg",
   "country_code": "DE",
   "city_id": "DE:baden-wurttemberg:freiburg-im-breisgau",
   "rank_change_12m_activity": null,
   "url": "https://coview.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "coview enables customer support teams to assist users through browser-based screen sharing and session replay, helping resolve issues without the need for downloads."
  },
  {
   "rank": 4,
   "product": "Custify",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2017,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Munich area, Bavaria",
   "canonical_city": "Munich area",
   "canonical_region": "Bavaria",
   "country_code": "DE",
   "city_id": "DE:bavaria:munich-area",
   "rank_change_12m_activity": null,
   "url": "https://custify.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Custify is a customer success management platform that automates workflows, centralizes data, and provides health scores to reduce churn and enhance customer engagement. Requires integration setup."
  },
  {
   "rank": 5,
   "product": "Pluno",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
   "hq": "Munich, Bavaria",
   "canonical_city": "Munich",
   "canonical_region": "Bavaria",
   "country_code": "DE",
   "city_id": "DE:bavaria:munich",
   "rank_change_12m_activity": null,
   "url": "https://pluno.ai/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Pluno provides AI-based integrations for platforms such as Discord, Slack, Telegram, and web chat to handle questions and support requests. The service processes user messages and account data to deliver automated responses and support workflows."
  },
  {
   "rank": 6,
   "product": "PollUnit",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2016,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "München",
   "canonical_city": "Munich",
   "canonical_region": null,
   "country_code": "DE",
   "city_id": "DE:_:munich",
   "rank_change_12m_activity": null,
   "url": "https://pollunit.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "PollUnit is a platform that allows users to create and share polls, surveys, scheduling tools, and contests for decision-making and feedback collection. The platform provides various voting types and data collection formats and delivers results to participants via shared links. "
  },
  {
   "rank": 7,
   "product": "Sleekplan",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Munich",
   "canonical_city": "Munich",
   "canonical_region": null,
   "country_code": "DE",
   "city_id": "DE:_:munich",
   "rank_change_12m_activity": null,
   "url": "https://sleekplan.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Sleekplan provides a platform for managing customer feedback and feature requests. It allows businesses to collect, prioritize, and track user suggestions and feedback through a centralized system. "
  },
  {
   "rank": 8,
   "product": "sms77",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2003,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Kiel, Schleswig-Holstein",
   "canonical_city": "Kiel",
   "canonical_region": "Schleswig-Holstein",
   "country_code": "DE",
   "city_id": "DE:schleswig-holstein:kiel",
   "rank_change_12m_activity": null,
   "url": "https://sms77.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "sms77 is a business SMS gateway with professional solutions for sending and receiving SMS. "
  },
  {
   "rank": 9,
   "product": "StrawPoll",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2011,
   "employee_range": null,
   "funding_range": null,
   "hq": "Hamburg, Hamburg",
   "canonical_city": "Hamburg",
   "canonical_region": "Hamburg",
   "country_code": "DE",
   "city_id": "DE:hamburg:hamburg",
   "rank_change_12m_activity": null,
   "url": "https://strawpoll.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "StrawPoll is an online tool for creating customizable polls and surveys, enabling easy feedback collection and real-time results tracking."
  },
  {
   "rank": 10,
   "product": "Trusted Shops",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 1999,
   "employee_range": "501-1,000 employees",
   "funding_range": null,
   "hq": "Köln",
   "canonical_city": "Cologne",
   "canonical_region": null,
   "country_code": "DE",
   "city_id": "DE:_:cologne",
   "rank_change_12m_activity": null,
   "url": "https://trustedshops.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Trusted Shops provides services aimed at increasing customer confidence in online shopping. It offers a Trustmark certification to online shops, symbolizing trust and security for customers. Additionally, the platform provides 30-day Buyer Protection and a review system, enabling customers to rate their shopping experience. These tools are designed to enhance the credibility of online stores, potentially leading to increased customer satisfaction and loyalty. "
  },
  {
   "rank": 11,
   "product": "Zammad",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Berlin",
   "canonical_city": "Berlin",
   "canonical_region": null,
   "country_code": "DE",
   "city_id": "DE:_:berlin",
   "rank_change_12m_activity": null,
   "url": "https://zammad.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Zammad is an open-source helpdesk software that integrates communication channels, manages user rights, and provides reporting tools for customer support teams."
  }
 ]
}