AI Platforms & Model Ops
369 AI tools · 9 subcategories
20.1%of all software purchases
Anthropic/Claude leads with 61% of the category's AI purchases, ahead of OpenAI/ChatGPT (5.9%). AI-native tools take >99%.
AI-native >99%Hyperscaler <1%
Include the source URL and the data date in your citation.
The AI tools companies actually pay for, ranked by purchases across AI-native tools, AI-embedded software and hyperscalers. As of 6 November 2026, 13:16 UTC, Anthropic/Claude is the most-purchased AI tool on Cledara, ahead of OpenAI/ChatGPT and Google Workspace. On its own it outweighs every other category on the map, including all of Collaboration & Productivity (10.2%).
Share of all software purchases
2.1×Claude is bought 2.1 times as often as ChatGPT, across every purchase and renewal in the last 12 months.
#1Anthropic/
#2OpenAI/



#3Google Workspace3.5%1 in 28 purchases
#7Slack1.0%
Zoom0.83%
Notion0.73%
Miro0.67%
Loom













Figma1.3%
Webflow0.96%
Hubspot0.8%
Canva0.72%
Intuit Mailchimp0.53%



















#4Cursor3.2%1 in 31 purchases
#5GitHub2.1%
Zapier0.76%
Vercel0.76%
Lovable




















AI Platforms & Model Ops · 20.1%
Collaboration & Productivity · 10.2%
Marketing & Growth · 9.4%
Engineering & DevOps · 9.3%
Data & Analytics · 1.2%
Sales & Revenue · 1.1%
Customer Success & Support · 1.1%
Legal, Risk & Compliance · 0.42%
Finance & Accounting · 0.15%
Operations & Supply Chain · 0.11%
IT & Security · 0.11%
People Ops & Talent · 0.078%
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The AI 20
The 20 most-purchased AI tools over the last 12 months. Anthropic/Claude accounts for 12.3% of all software purchases on Cledara, ahead of OpenAI/ChatGPT and Google Workspace.
Ranks count every purchase and renewal over the last 12 months. Shares are a percentage of all software purchases on Cledara, so AI tools can be compared directly with the rest of the software market.
| # | Tool | Type | Payment-activity share | 1 in N | Payment-activity rank |
|---|---|---|---|---|---|
| 1 | Anthropic/ClaudeAI Platforms & Model Ops | AI-native | 12.3% | 1 in 8 | #1 |
| 2 | OpenAI/ChatGPTAI Platforms & Model Ops | AI-native | 5.9% | 1 in 17 | #2 |
| 3 | Google WorkspaceCollaboration & Productivity | Hyperscaler | 3.5% | 1 in 28 | #4 |
| 4 | CursorEngineering & DevOps | AI-native | 3.2% | 1 in 31 | #5 |
| 5 | GitHubEngineering & DevOps | 2.1% | 1 in 48 | #7 | |
| 6 | FigmaMarketing & Growth | 1.3% | 1 in 78 | #10 | |
| 7 | SlackCollaboration & Productivity | 1.0% | 1 in 99 | #11 | |
| 8 | WebflowMarketing & Growth | 0.96% | 1 in 104 | #12 | |
| 9 | ZoomCollaboration & Productivity | 0.83% | 1 in 121 | #13 | |
| 10 | HubspotMarketing & Growth | 0.8% | 1 in 124 | #14 | |
| 11 | ZapierEngineering & DevOps | 0.76% | 1 in 131 | #16 | |
| 12 | VercelEngineering & DevOps | 0.76% | 1 in 131 | #17 | |
| 13 | NotionCollaboration & Productivity | 0.73% | 1 in 137 | #19 | |
| 14 | CanvaMarketing & Growth | 0.72% | 1 in 138 | #20 | |
| 15 | MiroCollaboration & Productivity | 0.67% | 1 in 149 | #23 | |
| 16 | Intuit MailchimpMarketing & Growth | 0.53% | 1 in 188 | #25 | |
| 17 | ElevenLabsMarketing & Growth | AI-native | 0.5% | 1 in 199 | #26 |
| 18 | LovableEngineering & DevOps | AI-native | 0.47% | 1 in 212 | #27 |
| 19 | TypeformMarketing & Growth | 0.47% | 1 in 215 | #28 | |
| 20 | OpenRouterAI Platforms & Model Ops | AI-native | 0.46% | 1 in 215 | #29 |
Of the 20 most-purchased AI tools, 6 are AI-native, 13 AI-embedded and 1 hyperscaler. Together they account for 38% of all software purchases and renewals on Cledara. Marketing & Growth is the most represented category, with 7 of the 20 tools.
"1 in N" turns a tool's share into plain odds: one in every N software purchases and renewals on Cledara goes to that tool. Payment-activity rank places each AI tool among every product bought through Cledara, AI or not.
twelve territories
Every AI product companies pay for through Cledara, mapped by category and classified as AI-native, AI-embedded or hyperscaler. Use it to see which AI tools dominate each part of the stack and where new challengers are breaking through.
369 AI tools · 9 subcategories
20.1%of all software purchases
Anthropic/Claude leads with 61% of the category's AI purchases, ahead of OpenAI/ChatGPT (5.9%). AI-native tools take >99%.
AI-native >99%Hyperscaler <1%
180 AI tools · 12 subcategories
10.2%of all software purchases
Google Workspace leads with 35% of the category's AI purchases, ahead of Slack (1.0%). AI-native tools take 13%.
AI-native 13%Hyperscaler 35%
485 AI tools · 11 subcategories
9.4%of all software purchases
Figma leads with 14% of the category's AI purchases, ahead of Webflow (0.96%). AI-native tools take 27%.
AI-native 27%
120 AI tools · 10 subcategories
9.3%of all software purchases
Cursor leads with 34% of the category's AI purchases, ahead of GitHub (2.1%). AI-native tools take 47%.
AI-native 47%Hyperscaler <1%
83 AI tools · 9 subcategories
1.2%of all software purchases
Datadog leads with 36% of the category's AI purchases, ahead of Hotjar (0.16%). AI-native tools take 6%.
AI-native 6%
154 AI tools · 7 subcategories
1.1%of all software purchases
Apollo.io leads with 31% of the category's AI purchases, ahead of Clay Labs (0.18%). AI-native tools take 90%.
AI-native 90%
96 AI tools · 7 subcategories
1.1%of all software purchases
Intercom leads with 30% of the category's AI purchases, ahead of Zendesk (0.27%). AI-native tools take 12%.
AI-native 12%
57 AI tools · 6 subcategories
0.42%of all software purchases
DocuSign leads with 85% of the category's AI purchases, ahead of Vanta (0.019%). AI-native tools take 4%.
AI-native 4%
43 AI tools · 6 subcategories
0.15%of all software purchases
Dext leads with 74% of the category's AI purchases, ahead of Monitr (0.011%). AI-native tools take 7%.
AI-native 7%
45 AI tools · 7 subcategories
0.11%of all software purchases
AfterShip leads with 26% of the category's AI purchases, ahead of SAP (0.021%). AI-native tools take 16%.
AI-native 16%
41 AI tools · 8 subcategories
0.11%of all software purchases
afi.ai leads with 39% of the category's AI purchases, ahead of TitanHQ (0.0094%). AI-native tools take 57%.
AI-native 57%
55 AI tools · 6 subcategories
0.078%of all software purchases
Metaview leads with 53% of the category's AI purchases, ahead of Peec AI (0.034%). AI-native tools take 98%.
AI-native 98%
Breaking through
Highperformr is the fastest-rising AI-native tool, up 1,442 places in the popularity ranking over three months, as of 6 November 2026, 13:16 UTC.
Highperformr
Marketing & Growth
+1,442places in 3 months
Anam
Customer Success & Support
+1,258places in 3 months
Kie.ai
Marketing & Growth
+1,224places in 3 months
Venice AI
AI Platforms & Model Ops
+1,180places in 3 months
Sphere
Finance & Accounting
+1,005places in 3 months
| Tool | Category | Rank 3 months ago | Rank now | Ranks gained |
|---|---|---|---|---|
| Highperformr | Marketing & Growth | #2,675 | #1,233 | 1,442 |
| Anam | Customer Success & Support | #2,725 | #1,467 | 1,258 |
| Kie.ai | Marketing & Growth | #2,588 | #1,364 | 1,224 |
| Venice AI | AI Platforms & Model Ops | #2,720 | #1,540 | 1,180 |
| Sphere | Finance & Accounting | #2,686 | #1,681 | 1,005 |
Three kinds of AI
Every product on this map carries one of three classifications. AI-native products are built primarily around AI models; Anthropic/Claude is one. AI-embedded products add AI features to an existing software platform, like GitHub. Hyperscalers are the large cloud platforms that ship AI services alongside everything else, like Google Workspace. Of the AI tools on the map, 68% are AI-native, 31.3% AI-embedded and 0.7% hyperscalers.
AI-native
Built around AI models. Anthropic/Claude, OpenAI/ChatGPT, Cursor.
Established software with AI built in. GitHub, Figma, Slack.
Hyperscaler
Large cloud platforms shipping AI alongside everything else. Google Workspace, Google One, Google Colab.
Origins
The class of 2023 dominates: more AI tools on the map were founded in 2023 than in any other year. The United Kingdom is the second-largest home for AI tools on the map, after the United States.
AI tools on the map by the year the company was founded.
AI tools on the map by recorded headquarters country.
The full catalogue
Filter the catalogue by founded year, category or headquarters country. PNG exports show up to six tools in each of the twelve largest categories; CSV and JSON include every matching tool.
1731 matching tools in 13 categories
Source: Cledara software payments data, classified by AI type and category. Published 6 November 2026, 13:16 UTC.
This table contains the tools on this catalogue page. Complete data is available in the CSV and JSON downloads. The activity ranking above always describes the full published population.
| Product | Category | Subcategory | Description |
|---|---|---|---|
| SimpleTalk.ai | Collaboration & Productivity | Communication | SimpleTalk.ai is a cloud-based conversational AI platform that automates inbound and outbound voice and text communications. It enables users to configure AI agents capable of handling up to 1,800 calls per minute, integrating with over 6,000 applications, including CRMs and productivity tools. |
| Synthflow AI | Collaboration & Productivity | Communication | Synthflow AI offers a no-code platform enabling businesses to create and deploy AI voice assistants that automate inbound and outbound phone calls, including tasks like appointment scheduling and customer support. |
| Ultravox.ai | Collaboration & Productivity | Communication | Ultravox.ai is a voice-AI platform that processes speech directly, enabling users to build and run voice agents that understand spoken input without converting it first into text. It also supports multilingual conversation and integrates with telephony or web apps to deliver real-time voice-based interactions. |
| Peakto | Collaboration & Productivity | Document Collaboration | - |
| Plus | Collaboration & Productivity | Document Collaboration | Plus is a platform that streamlines the process of designing, creating, and automating presentations. Users can use AI to handle mundane tasks, enabling more efficient and streamlined presentation creation. |
| Qepacko | Collaboration & Productivity | Document Collaboration | Qepacko provides a cloud platform that processes portable document format files into editable text documents and spreadsheets. The tool runs automated operations to extract tables, convert layouts, and manage document translations without requiring local software installation. |
| Quetext | Collaboration & Productivity | Document Collaboration | Quetext provides a plagiarism detection and citation generation tool that analyses text for originality, supports multiple languages, and offers a free plan with limited features. |
| Spellar | Collaboration & Productivity | Document Collaboration | Spellar provides an AI-powered writing and grammar assistant designed to detect and correct spelling, grammar, and style issues across documents and editors. |
| Spellar | Collaboration & Productivity | Document Collaboration | Spellar provides an AI-powered writing and grammar assistant designed to detect and correct spelling, grammar, and style issues across documents and editors. |
| Typetone | Collaboration & Productivity | Document Collaboration | TypeTone.ai is an AI-powered writing assistant that helps users enhance their writing by providing real-time suggestions for improving tone, style, and clarity. It analyses text input and offers insights to ensure messages are conveyed effectively and appropriately. |
| Vibe Typer | Collaboration & Productivity | Document Collaboration | VibeTyper is an AI-powered writing and typing assistant that helps users generate, rewrite, and refine text directly in their workflow. It is positioned as a productivity tool for faster content creation and editing. |
| YouExec | Collaboration & Productivity | Document Collaboration | - |
| Zight | Collaboration & Productivity | Document Collaboration | Zight (formerly CloudApp) offers tools for capturing, editing, and sharing screen recordings, screenshots, and GIFs. It includes features for automating video content enhancement with AI, aiming to improve productivity and reduce unnecessary meetings. The platform targets a range of users from individual professionals to enterprise teams, providing solutions for more efficient communication and content creation. |
| Pageloop | Collaboration & Productivity | Knowledge Management | Pageloop provides a web-based platform and Chrome extension that automate documentation maintenance and knowledge base updates. The service integrates with product management and support tools to generate and manage content updates for software products. |
| Rewatch | Collaboration & Productivity | Knowledge Management | Rewatch is a platform that features an AI Meeting Assistant for capturing meetings with summaries and transcriptions, and a Video Hub to centralise meeting videos and notes. |
| Sana | Collaboration & Productivity | Knowledge Management | Sana is an AI company building the next generation of knowledge tools, offering AI-powered learning and AI agents to enhance enterprise knowledge management. |
| SciSpace | Collaboration & Productivity | Knowledge Management | SciSpace is a tool using AI to enhance comprehension of research papers by simplifying complex academic texts into easily understandable language. |
| Scite | Collaboration & Productivity | Knowledge Management | Scite is a platform that helps assess the reliability of scientific claims by analysing citations using AI and expert networks. |
| Scribd | Collaboration & Productivity | Knowledge Management | - |
| Supermemory | Collaboration & Productivity | Knowledge Management | Supermemory is an AI-powered knowledge and memory platform that helps users save, organise, and retrieve information across documents, links, notes, and conversations. It is designed to act as a persistent second brain for individuals and teams. |
| Tailor | Collaboration & Productivity | Knowledge Management | Tailor is an AI-powered workspace and knowledge management platform that helps teams organise information, collaborate, and automate workflows. It centralises company knowledge and supports productivity through searchable, structured internal content. |
| Vidocu | Collaboration & Productivity | Knowledge Management | Vidocu provides AI-powered software that converts videos and screen recordings into documentation, SOPs, knowledge base articles, subtitles, voiceovers, and other business content. The platform helps teams generate documentation and training materials from recorded workflows. |
| Vidocu | Collaboration & Productivity | Knowledge Management | Vidocu provides AI-powered software that converts videos and screen recordings into documentation, SOPs, knowledge base articles, subtitles, voiceovers, and other business content. The platform helps teams generate documentation and training materials from recorded workflows. |
| Whitebridge.ai | Collaboration & Productivity | Knowledge Management | Whitebridge.ai is an AI-powered platform that helps businesses extract insights from documents and automate knowledge workflows to improve operational efficiency and decision making. |
| Plaud | Collaboration & Productivity | Note-Taking | Plaud is a platform that records meetings, calls or voice-memos and uses AI to transcribe and summarise the content into organised notes. It captures audio, text, images and highlights, then produces searchable summaries and allows exporting or sharing of the results. |
| Reflect.app | Collaboration & Productivity | Note-Taking | Reflect.app is a minimalist note-taking application designed to help users capture ideas, transcribe voice notes, outline articles, and improve writing using AI integrations like GPT-4 and Whisper from OpenAI. It features networked notes, calendar integration, frictionless search, and end-to-end encryption for enhanced productivity and organisation. |
| Scribbl | Collaboration & Productivity | Note-Taking | Scribbl automatically captures and transcribes Google Meet calls, generating meeting notes and action items with AI, enabling easy review and sharing. |
| Sembly | Collaboration & Productivity | Note-Taking | Sembly is an AI-powered team assistant that transcribes meetings, takes notes, and generates insights for professional meetings. |
| Sonix | Collaboration & Productivity | Note-Taking | Sonix is an automated transcription software that transcribes audio and video files rapidly, providing accurate speech-to-text conversion in multiple languages. Features include translation, subtitling, AI-driven summaries, and organisation tools, all accessible through an online platform. |
| Sonocent | Collaboration & Productivity | Note-Taking | Sonocent develops software that helps users record, organise, and review audio content. The platform supports activities such as transcription, note-taking, and audio learning workflows. |
| Spinach.io | Collaboration & Productivity | Note-Taking | Spinach is a software solution designed to assist with agile meetings by automatically summarising key decisions and action items, and suggesting relevant tickets based on discussions. It integrates with platforms like Slack, Notion, Confluence, and Google Docs to deliver these summaries and to-do lists directly to your preferred tools. |
| Superpowered | Collaboration & Productivity | Note-Taking | Superpowered is a SaaS product that serves as an AI notetaker for meetings. It aims to provide users with accurate and detailed meeting notes without the need for manual note-taking. The product supports all major meeting platforms, including Zoom, Google Meet, Microsoft Teams, Webex, and Around. The key features of Superpowered include AI notetaking, AI templates, and AI chat. The AI notetaking feature transcribes the audio of the meetings in real-time and generates notes based on the transcript. The AI templates offer pre-defined templates for different types of meetings, such as 1-1 meetings, sales calls, and interviews, ensuring that users have world-class notes every time. The AI chat feature allows users to interact with an AI assistant that has attended all their meetings and has a perfect memory of the discussions. Superpowered offers both free and paid plans. The free plan allows users to access basic features, while the paid plans start at $30 per month for the Basic plan and $90 per month for the Pro plan. The pricing includes features such as calendar notifications, calendar connections, notes history, integrations with tools like Slack and Notion, auto-join meetings, AI notes, AI notes templates, and the ability to remove Zoom and Slack branding. |
| Tandem AI | Collaboration & Productivity | Note-Taking | Tandem AI is an AI-driven meeting assistant that records meetings, produces transcripts, summaries, and action items, and helps teams capture and share meeting knowledge. It integrates with video conferencing tools to automate note-taking and follow-ups. |
| Tandem AI | Collaboration & Productivity | Note-Taking | Tandem AI is an AI-driven meeting assistant that records meetings, produces transcripts, summaries, and action items, and helps teams capture and share meeting knowledge. It integrates with video conferencing tools to automate note-taking and follow-ups. |
| Pluria | Collaboration & Productivity | Other | - |
| Reincubate | Collaboration & Productivity | Other | - |
| Sanebox | Collaboration & Productivity | Other | SaneBox is an email management service that filters incoming emails based on user behaviour, moving unimportant emails to designated folders and summarising them in a daily digest. |
| Scriptit | Collaboration & Productivity | Other | - |
| Shortwave | Collaboration & Productivity | Other | Shortwave is an AI-powered email client that integrates with Gmail, offering features like smart summaries, AI writing, and task management, designed for productivity and organisation. |
| TypeMagic | Collaboration & Productivity | Other | TypeMagic provides a browser extension that refines text (spelling/grammar/formatting) in web text fields using an AI provider the user configures. The product processes text the user copies and sends it to the selected AI provider, then returns the result to the user. |
| Zeck | Collaboration & Productivity | Other | Zeck is a platform that provides tools for board meeting management, including customisable board and investor updates accessible on mobile devices. It includes features for digital voting, automated board minutes generation, and a Pre-Vote function for meeting organisation. |
| Reclaim.ai | Collaboration & Productivity | Productivity | Reclaim.ai is a platform that automates scheduling and time management. It syncs calendars, schedules tasks and meetings, and allocates time for focused work, breaks, and personal activities. The platform integrates with various work tools, providing features like time blocking, habit tracking, and analytics on time usage. |
| SheetGPT | Collaboration & Productivity | Productivity | SheetGPT is a Google Sheets add-on that integrates OpenAI's GPT models, enabling users to generate text and images directly within spreadsheets. It facilitates tasks such as content creation, data summarisation, and digital marketing automation without requiring coding or API keys. |
| Team-GPT | Collaboration & Productivity | Productivity | Team-GPT is a platform that facilitates team collaboration using ChatGPT. It supports integration with language models, allowing users to select a suitable model for their needs. The platform includes features for audit logs, data redaction, and enforcement of use policies, supporting compliance and data security. Team-GPT can be deployed either on-premise or on cloud services, and integrates with enterprise identity providers through SAML/SCIM. |
| Toolflow AI | Collaboration & Productivity | Productivity | Toolflow is a platform for automating and managing workflows. It allows users to design and implement processes within an organisation. The platform provides tools for creating workflow templates, tracking task progress, and integrating with other software systems. Users can configure workflows and monitor performance through the platform. |
| Troopr Labs | Collaboration & Productivity | Project Management | Troopr is a generative AI automation platform for project management that integrates Slack and Jira, enabling teams to create and track tasks, automate meetings, and receive project insights via a conversational interface. |
| Skej | Collaboration & Productivity | Scheduling & Calendar | Skej is an AI scheduling assistant platform that automates meeting coordination by connecting to users’ email and calendar systems and managing scheduling tasks such as finding mutual availability, sending invites, and handling rescheduling requests. |
| Symphony | Collaboration & Productivity | Team Messaging | Symphony is a secure platform that provides encrypted chat-based collaboration, incorporating bots and automation to enhance daily workflows and streamline communication processes. |
| Texts | Collaboration & Productivity | Team Messaging | - |
| BackEngine | Customer Success & Support | Customer Success Platforms | BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analysing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organisation understands and can act on customer needs, helping retain and expand accounts. |
| EverAfter | Customer Success & Support | Customer Success Platforms | EverAfter is a software offering dynamic, branded customer hubs. It allows teams to create personalised hubs that integrate with tech stack data, providing features like task management, document storage, and automated QBRs for onboarding, meetings, and account management. |
| Maze | Customer Success & Support | Feedback & Surveys | Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer insights with AI-powered research, allowing them to build the right products faster. |
| Appbot | Customer Success & Support | Feedback & Surveys | Appbot is a SaaS product that offers a comprehensive suite of tools for mobile teams to analyse and manage their app reviews and ratings. The product is designed to save product managers, technical teams, and customer support teams hours every week. It provides features such as reply to reviews, sentiment analysis, app ratings tracking, natural language processing, review monitoring, dashboards, API access, and the newly introduced Appbot AI. With Appbot, product managers can make data-driven roadmap decisions that impact customer happiness. They can visualise trends in sentiment across all app reviews and Amazon reviews, and use natural language processing to automatically classify reviews by keywords, phrases, and topics. Developers can close the feedback loop by spotting bugs faster and customer support teams can provide faster and more effective replies for greater customer satisfaction. Appbot offers integrations with popular tools like Slack, Zendesk, Freshdesk, Zapier, and Microsoft Teams, among others. It can track app reviews from major app stores such as iOS, MacOS, Google Play, Amazon, and Microsoft. The platform is used by over 25% of the Fortune 100 companies and 35% of top charting app developers. |
| Great Question | Customer Success & Support | Feedback & Surveys | Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surveys, and analyse research data. It integrates with various tools and offers features like automated incentives and AI-driven insights. |
| Incogneato | Customer Success & Support | Feedback & Surveys | Incogneato offers a platform for collecting anonymous feedback |
| AppReviewBot | Customer Success & Support | Feedback & Surveys | AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Discord, and other platforms. It allows businesses to track customer feedback from multiple countries and provides real-time notifications and translation features. |
| Siit | Customer Success & Support | Helpdesk & Ticketing | Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web forms to centralise service requests. It automates workflows using directory integrations and predefined triggers, supports AI-driven Level 1 support, and maintains audit trails for compliance. |
| BoldDesk | Customer Success & Support | Helpdesk & Ticketing | BoldDesk, developed by Syncfusion, is a platform designed for help desk ticketing. It integrates features for managing support requests, including a ticketing system for tracking and automating requests, a knowledge base to create and share self-help materials, and workflow automation tools. The platform allows for customisation to fit specific business needs and includes security measures to protect customer data. BoldDesk employs AI technology to assist in replying to queries, summarising tickets, translating responses, and generating reports and analytics for performance evaluation. |
| Gorgias | Customer Success & Support | Helpdesk & Ticketing | Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralise customer interactions across email, chat, social media, and SMS. Key features include automated responses, customer data integration, and performance analytics to enhance operational efficiency and customer satisfaction. |
| Unthread | Customer Success & Support | Helpdesk & Ticketing | Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It uses AI-powered tools to transform support requests into prioritised tickets, complete with assignments and SLAs (Service Level Agreements). |
| Ravenna | Customer Success & Support | Helpdesk & Ticketing | Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams automate workflows and resolve employee requests. It enables organisations to build intelligent agents and deterministic workflows that handle repetitive tasks like access requests and onboarding, improving internal support efficiency. |
| Tolto | Customer Success & Support | Helpdesk & Ticketing | Tolto provides AI-powered translation software for customer support teams. The platform translates support tickets, chats, and customer communications while integrating with customer support workflows and third-party platforms. |
| Converso | Customer Success & Support | Helpdesk & Ticketing | Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support across multiple channels, including webchat, WhatsApp, and SMS. It aims to reduce agent workload and enhance communication efficiency. |
| Dixa | Customer Success & Support | Helpdesk & Ticketing | Dixa is a platform that consolidates customer service processes by integrating communication channels such as voice, email, social media, and messaging into one interface. It uses AI and automation to manage interactions, and features for reporting, analytics, and quality assurance to assess and enhance team performance. |
| Aloware | Customer Success & Support | Live Chat & Messaging | Aloware is a cloud-based contact centre platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities. |
| Transly | Customer Success & Support | Live Chat & Messaging | Transly is a real-time translation platform designed specifically for Intercom. |
| Respond | Customer Success & Support | Live Chat & Messaging | Respond.io provides a platform for managing customer conversations across various messaging channels. It enables businesses to capture leads, automate chats with AI, and gain insights into customer interactions. The service supports integration with multiple communication platforms and CRM systems, offering tools to enhance sales and customer service operations. |
| Permut | Customer Success & Support | Live Chat & Messaging | Permut is an AI-agent platform designed to automate and scale customer experience workflows. It enables businesses to build brand-aligned AI agents that resolve inquiries, capture leads, and execute actions across channels like WhatsApp, Instagram, and web widgets by connecting directly to existing business stacks via webhooks and MCP. |
| AI Number | Customer Success & Support | Live Chat & Messaging | AI Number is a human-like AI assistant that transforms your business phone number into a 24/7 customer support channel across WhatsApp, SMS/RCS, and voice calls. It automates up to 100% of daily communications, handling inquiries, qualifying leads, scheduling meetings, and escalating to human agents when needed. |
| Wotnot | Customer Success & Support | Live Chat & Messaging | WotNot provides a platform that enables organisations to build, deploy, and manage chatbots for web, WhatsApp, and SMS. It is used to automate conversations for customer support, sales, and lead management. |
| Beeble | Customer Success & Support | Live Chat & Messaging | Beeble provides AI-powered conversational assistants (chatbots) that can be embedded on websites to automate customer questions and surface relevant answers from a company’s content. It helps teams reduce support load and deliver faster self-serve help. |
| Beeble | Customer Success & Support | Live Chat & Messaging | Beeble provides AI-powered conversational assistants (chatbots) that can be embedded on websites to automate customer questions and surface relevant answers from a company’s content. It helps teams reduce support load and deliver faster self-serve help. |
| Capy | Customer Success & Support | Live Chat & Messaging | Capy is an AI-powered customer support automation platform that helps businesses handle support interactions and workflows more efficiently. It is designed to streamline support operations using conversational AI and automation. |
| Chatfuel | Customer Success & Support | Live Chat & Messaging | Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalised responses and real-time order tracking, improving customer service efficiency. |
| Duve | Customer Success & Support | Live Chat & Messaging | Duve provides a guest experience platform for the hospitality industry, including hotels, hostels, and vacation rentals. Its all-in-one solution features digital check-in, a white-labeled guest app, AI-powered communication hubs, personalised upselling tools, and digital keys. |
| Ferndesk | Customer Success & Support | Other | Ferndesk automatically generates and updates customer help documentation by analysing product codebases and support communications. The system synchronises technical changes and user feedback into a centralised knowledge base to ensure support articles remain accurate without manual intervention. |
| AnswerHero | Customer Success & Support | Other | AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI receptionists. It allows businesses to forward their phone number so that incoming calls are answered, routed, and logged on their behalf. |
| DocsHound | Customer Success & Support | Other | DocsHound is a tool that automates the building, management, and maintenance of support centre documentation, including user guides, product guides, step-by-step manuals, and FAQs. It generates polished, app-tailored content for users with minimal writing required. |
| Ferndesk | Customer Success & Support | Other | Ferndesk automatically generates and updates customer help documentation by analysing product codebases and support communications. The system synchronises technical changes and user feedback into a centralised knowledge base to ensure support articles remain accurate without manual intervention. |
| Product Fruits | Customer Success & Support | Product Adoption & Onboarding | Product Fruits is a platform providing AI-powered onboarding, support, and analytics tools. It includes features like interactive guided tours, onboarding checklists, hints and tooltips, feedback widgets, in-app announcements, and more to enhance user adoption, conversion, and retention without coding or designing required. |
| CommandBar | Customer Success & Support | Product Adoption & Onboarding | CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products. |
| Intercom | Customer Success & Support | Support | Customer messaging platform that centralises communication for businesses. |
| Zendesk | Customer Success & Support | Support | Cloud-based help desk management solution offering customisable tools to build customer service portal, knowledge base and online communities. |
| Freshworks | Customer Success & Support | Support | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products. |
| Vapi | Customer Success & Support | Support | VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalities into applications by offering tools and APIs for voice recognition and processing. The service supports the development of voice-enabled applications across various industries. |
| Tango | Customer Success & Support | Support | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilised for a range of purposes including documentation, help articles, and improving team communication. The platform also provides analytics features to monitor guide usage and identify areas for improvement. |
| Tidio | Customer Success & Support | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram. |
| CustomGPT | Customer Success & Support | Support | CustomGPT is a platform enabling businesses to build customised AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for multiple languages, and integrations with various data sources. |
| Botpress | Customer Success & Support | Support | Botpress is a platform that enables the development and deployment of AI-powered chatbots. It offers tools for creating chatbots that can operate across communication channels including web platforms, social media, and messaging applications. The platform features a GPT-Native Engine that supports the creation of chatbots using AI technology. |
| Anam | Customer Success & Support | Support | Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated video interfaces that process inputs and return responses. |
| Molin AI | Customer Success & Support | Support | Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates with platforms like Shopify and WooCommerce, processes multilingual customer queries using AI language models, and performs actions such as order modifications and refunds. |
| YourGPT | Customer Success & Support | Support | YourGPT is an AI platform that allows businesses to build, deploy and operate custom GPT-powered agents and chatbots across multiple channels for customer support, sales, and workflow automation. |
| Voiceflow | Customer Success & Support | Support | Voiceflow is a platform for building conversational AI and voice assistant applications at scale. |
| Ask AI | Customer Success & Support | Support | Ask AI provides a platform for building and deploying chatbots. Users can create chatbots for engaging in conversations and integrate them into various digital interfaces. The platform supports chatbot deployment across websites, mobile apps, and social media channels. It includes tools for constructing chatbots without extensive coding. |
| Bland AI | Customer Success & Support | Support | Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom voice agents to handle tasks such as sales calls, customer support, and operations, with tools for integrating CRM systems and data extraction. |
| Chatbot App | Customer Success & Support | Support | Chatbot App is an AI assistant that allows interaction with multiple leading AI models from one platform with features such as chatting, image generation, PDF upload for smart analysis, and integrated web search. It combines access to models including GPT‑4o, Claude, Gemini, DeepSeek, Grok, and others under a unified membership. |
| ChatbotKit | Customer Success & Support | Support | ChatbotKit is a platform that enables users to build and deploy chatbots. |
| ChatBots AI | Customer Success & Support | Support | ChatBot is a software platform that provides tools to create, deploy, and manage custom chatbots for various applications including customer support, sales, and interactive experiences. |
| DocsBot AI | Customer Success & Support | Support | DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and content. It allows users to import content from various sources, train custom chatbots, and deploy them across multiple channels to provide responses to customer and team inquiries. |
| Electric AI | Customer Success & Support | Support | Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform. |
Method
This AI market map covers 1,731 AI products, from AI-native tools to AI-embedded software and hyperscalers, ranked by how often companies buy and renew them over the last 12 months. Anthropic/Claude ranks ahead of OpenAI/ChatGPT as of 6 November 2026, 13:16 UTC. Updated monthly.
Anthropic/Claude, OpenAI/ChatGPT and Google Workspace are the most-purchased AI tools on Cledara over the last 12 months, as of 6 November 2026, 13:16 UTC. See the top-20 ranking above.
Anthropic/Claude is the most-purchased AI tool, ahead of OpenAI/ChatGPT, with 12.3% of all software purchases on Cledara over the last 12 months.
Anthropic/Claude ranks higher in business purchases over the last 12 months, as of 6 November 2026, 13:16 UTC. See the full Claude vs ChatGPT comparison for spend and overlap data.
The map covers 1,731 AI products across 13 categories, from model providers and AI coding tools to AI features inside established software. It is updated monthly as new AI tools reach business buyers.
AI-native products are built primarily around AI models (e.g. Anthropic/Claude); AI-embedded products add AI to an existing platform (e.g. GitHub). Every product on the map is labelled with its classification.
Use this map
Every tool and every category has its own link, ready for a post, a deck or a newsletter.
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data.cledara.com/ai-market-map ?vendor=cursor ?zoom=engineering-and-devops
Put a finding from the map in an article or newsletter, with a credit link back to the source.
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<figcaption>Source: Cledara
AI Market Map</figcaption>
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