Real-Time AI Market Map (2026)
AI-classified software ranked by observed payment activity across the Cledara customer population.
1689 classified tools across 13 categories. Rankings through Oct-2026.
Based on classified software and anonymized purchase signals from Cledara customers. This is a view of the customer dataset; catalogue inclusion alone does not establish an active paid subscription.
As of 23 October 2026, 01:14 UTC, Anthropic/Claude leads the AI-classified tools by trailing 12-month payment activity in Cledara, ahead of OpenAI/ChatGPT and Google Workspace. This ranking does not measure distinct customer adoption or product usage.
About this dataset
This AI market map records 1,689 classified products, including AI-native tools, AI-embedded software and hyperscalers. Products with observed ranks are ordered by trailing 12-month software purchase and renewal transactions across Cledara customers. Anthropic/Claude ranks ahead of OpenAI/ChatGPT as of 23 October 2026, 01:14 UTC. Catalogue inclusion alone does not establish current paid use. Updated monthly.
AI tools ranked by payment activity in 2026
The top 20 AI-classified tools by trailing 12-month payment activity in Cledara. Anthropic/Claude has 12.3% of recorded transactions across all software, ahead of OpenAI/ChatGPT and Google Workspace. Shares use the all-software denominator, not just AI products or distinct customers.
Ranks count trailing 12-month purchase and renewal transactions. Shares use all software recorded in Cledara, including products outside AI; they do not measure distinct customers.
| # | Tool | Category | Type | Payment-activity rank | Payment-activity share |
|---|---|---|---|---|---|
| 1 | Anthropic/Claude | AI Platforms & Model Ops | AI-Native | #1 | 12.3% |
| 2 | OpenAI/ChatGPT | AI Platforms & Model Ops | AI-Native | #2 | 5.9% |
| 3 | Google Workspace | Collaboration & Productivity | Hyperscaler | #4 | 3.5% |
| 4 | Cursor | Engineering & DevOps | AI-Native | #5 | 3.2% |
| 5 | GitHub | Engineering & DevOps | AI-Embedded | #7 | 2.1% |
| 6 | Figma | Marketing & Growth | AI-Embedded | #10 | 1.3% |
| 7 | Slack | Collaboration & Productivity | AI-Embedded | #11 | 1% |
| 8 | Webflow | Marketing & Growth | AI-Embedded | #12 | 1% |
| 9 | Zoom | Collaboration & Productivity | AI-Embedded | #13 | 0.8% |
| 10 | Hubspot | Marketing & Growth | AI-Embedded | #14 | 0.8% |
| 11 | Zapier | Engineering & DevOps | AI-Embedded | #16 | 0.8% |
| 12 | Vercel | Engineering & DevOps | AI-Embedded | #17 | 0.8% |
| 13 | Notion | Collaboration & Productivity | AI-Embedded | #19 | 0.7% |
| 14 | Canva | Marketing & Growth | AI-Embedded | #20 | 0.7% |
| 15 | Miro | Collaboration & Productivity | AI-Embedded | #23 | 0.7% |
| 16 | Intuit Mailchimp | Marketing & Growth | AI-Embedded | #25 | 0.5% |
| 17 | ElevenLabs | Marketing & Growth | AI-Native | #26 | 0.5% |
| 18 | Lovable | Engineering & DevOps | AI-Native | #27 | 0.5% |
| 19 | Typeform | Marketing & Growth | AI-Embedded | #28 | 0.5% |
| 20 | OpenRouter | AI Platforms & Model Ops | AI-Native | #29 | 0.5% |
The AI market map by category
Filter the catalogue by founded year, category or country. The activity ranking above describes the full published population. PNG exports show a summary of the full catalogue: up to six tools in each of the twelve largest categories. CSV and JSON include all matching tools. Countries describe recorded vendor headquarters.
AI Market Map
1689 matching tools in 13 categories
Collaboration & Productivity
Knowledge Management (9)
Communication (3)
Productivity (3)
Project Management (1)
Scheduling & Calendar (1)
Customer Success & Support
Support (20)
Live Chat & Messaging (14)
Feedback & Surveys (6)
Other (4)
Customer Success Platforms (3)
Product Adoption & Onboarding (3)
Source: classified software and anonymized purchase signals from Cledara customers. Published 23 October 2026, 01:14 UTC.
View data table
This table contains the tools on this catalogue page. Complete data is available in the CSV and JSON downloads. The activity ranking above always describes the full published population.
| Product | Category | Subcategory | Description |
|---|---|---|---|
| SimpleTalk.ai | Collaboration & Productivity | Communication | SimpleTalk.ai is a cloud-based conversational AI platform that automates inbound and outbound voice and text communications. It enables users to configure AI agents capable of handling up to 1,800 calls per minute, integrating with over 6,000 applications, including CRMs and productivity tools. |
| Synthflow AI | Collaboration & Productivity | Communication | Synthflow AI offers a no-code platform enabling businesses to create and deploy AI voice assistants that automate inbound and outbound phone calls, including tasks like appointment scheduling and customer support. |
| Ultravox.ai | Collaboration & Productivity | Communication | Ultravox.ai is a voice-AI platform that processes speech directly, enabling users to build and run voice agents that understand spoken input without converting it first into text. It also supports multilingual conversation and integrates with telephony or web apps to deliver real-time voice-based interactions. |
| Spellar | Collaboration & Productivity | Document Collaboration | Spellar provides an AI-powered writing and grammar assistant designed to detect and correct spelling, grammar, and style issues across documents and editors. |
| Spellar | Collaboration & Productivity | Document Collaboration | Spellar provides an AI-powered writing and grammar assistant designed to detect and correct spelling, grammar, and style issues across documents and editors. |
| Typetone | Collaboration & Productivity | Document Collaboration | TypeTone.ai is an AI-powered writing assistant that helps users enhance their writing by providing real-time suggestions for improving tone, style, and clarity. It analyzes text input and offers insights to ensure messages are conveyed effectively and appropriately. |
| Vibe Typer | Collaboration & Productivity | Document Collaboration | VibeTyper is an AI-powered writing and typing assistant that helps users generate, rewrite, and refine text directly in their workflow. It is positioned as a productivity tool for faster content creation and editing. |
| YouExec | Collaboration & Productivity | Document Collaboration | - |
| Zight | Collaboration & Productivity | Document Collaboration | Zight (formerly CloudApp) offers tools for capturing, editing, and sharing screen recordings, screenshots, and GIFs. It includes features for automating video content enhancement with AI, aiming to improve productivity and reduce unnecessary meetings. The platform targets a range of users from individual professionals to enterprise teams, providing solutions for more efficient communication and content creation. |
| Rewatch | Collaboration & Productivity | Knowledge Management | Rewatch is a platform that features an AI Meeting Assistant for capturing meetings with summaries and transcriptions, and a Video Hub to centralize meeting videos and notes. |
| Sana | Collaboration & Productivity | Knowledge Management | Sana is an AI company building the next generation of knowledge tools, offering AI-powered learning and AI agents to enhance enterprise knowledge management. |
| SciSpace | Collaboration & Productivity | Knowledge Management | SciSpace is a tool leveraging AI to enhance comprehension of research papers by simplifying complex academic texts into easily understandable language. |
| Scite | Collaboration & Productivity | Knowledge Management | Scite is a platform that helps assess the reliability of scientific claims by analyzing citations using AI and expert networks. |
| Scribd | Collaboration & Productivity | Knowledge Management | - |
| Supermemory | Collaboration & Productivity | Knowledge Management | Supermemory is an AI-powered knowledge and memory platform that helps users save, organize, and retrieve information across documents, links, notes, and conversations. It is designed to act as a persistent second brain for individuals and teams. |
| Vidocu | Collaboration & Productivity | Knowledge Management | Vidocu provides AI-powered software that converts videos and screen recordings into documentation, SOPs, knowledge base articles, subtitles, voiceovers, and other business content. The platform helps teams generate documentation and training materials from recorded workflows. |
| Vidocu | Collaboration & Productivity | Knowledge Management | Vidocu provides AI-powered software that converts videos and screen recordings into documentation, SOPs, knowledge base articles, subtitles, voiceovers, and other business content. The platform helps teams generate documentation and training materials from recorded workflows. |
| Whitebridge.ai | Collaboration & Productivity | Knowledge Management | Whitebridge.ai is an AI-powered platform that helps businesses extract insights from documents and automate knowledge workflows to improve operational efficiency and decision making. |
| Reflect.app | Collaboration & Productivity | Note-Taking | Reflect.app is a minimalist note-taking application designed to help users capture ideas, transcribe voice notes, outline articles, and improve writing using AI integrations like GPT-4 and Whisper from OpenAI. It features networked notes, calendar integration, frictionless search, and end-to-end encryption for enhanced productivity and organization. |
| Scribbl | Collaboration & Productivity | Note-Taking | Scribbl automatically captures and transcribes Google Meet calls, generating meeting notes and action items with AI, enabling easy review and sharing. |
| Sembly | Collaboration & Productivity | Note-Taking | Sembly is an AI-powered team assistant that transcribes meetings, takes notes, and generates insights for professional meetings. |
| Sonix | Collaboration & Productivity | Note-Taking | Sonix is an automated transcription software that transcribes audio and video files rapidly, providing accurate speech-to-text conversion in multiple languages. Features include translation, subtitling, AI-driven summaries, and organization tools, all accessible through an online platform. |
| Sonocent | Collaboration & Productivity | Note-Taking | Sonocent develops software that helps users record, organise, and review audio content. The platform supports activities such as transcription, note-taking, and audio learning workflows. |
| Spinach.io | Collaboration & Productivity | Note-Taking | Spinach is a software solution designed to assist with agile meetings by automatically summarizing key decisions and action items, and suggesting relevant tickets based on discussions. It integrates with platforms like Slack, Notion, Confluence, and Google Docs to deliver these summaries and to-do lists directly to your preferred tools. |
| Superpowered | Collaboration & Productivity | Note-Taking | Superpowered is a SaaS product that serves as an AI notetaker for meetings. It aims to provide users with accurate and detailed meeting notes without the need for manual note-taking. The product supports all major meeting platforms, including Zoom, Google Meet, Microsoft Teams, Webex, and Around. The key features of Superpowered include AI notetaking, AI templates, and AI chat. The AI notetaking feature transcribes the audio of the meetings in real-time and generates notes based on the transcript. The AI templates offer pre-defined templates for different types of meetings, such as 1-1 meetings, sales calls, and interviews, ensuring that users have world-class notes every time. The AI chat feature allows users to interact with an AI assistant that has attended all their meetings and has a perfect memory of the discussions. Superpowered offers both free and paid plans. The free plan allows users to access basic features, while the paid plans start at $30 per month for the Basic plan and $90 per month for the Pro plan. The pricing includes features such as calendar notifications, calendar connections, notes history, integrations with tools like Slack and Notion, auto-join meetings, AI notes, AI notes templates, and the ability to remove Zoom and Slack branding. |
| Tandem AI | Collaboration & Productivity | Note-Taking | Tandem AI is an AI-driven meeting assistant that records meetings, produces transcripts, summaries, and action items, and helps teams capture and share meeting knowledge. It integrates with video conferencing tools to automate note-taking and follow-ups. |
| Tandem AI | Collaboration & Productivity | Note-Taking | Tandem AI is an AI-driven meeting assistant that records meetings, produces transcripts, summaries, and action items, and helps teams capture and share meeting knowledge. It integrates with video conferencing tools to automate note-taking and follow-ups. |
| Reincubate | Collaboration & Productivity | Other | - |
| Sanebox | Collaboration & Productivity | Other | SaneBox is an email management service that filters incoming emails based on user behavior, moving unimportant emails to designated folders and summarizing them in a daily digest. |
| Scriptit | Collaboration & Productivity | Other | - |
| Shortwave | Collaboration & Productivity | Other | Shortwave is an AI-powered email client that integrates with Gmail, offering features like smart summaries, AI writing, and task management, designed for productivity and organization. |
| TypeMagic | Collaboration & Productivity | Other | TypeMagic provides a browser extension that refines text (spelling/grammar/formatting) in web text fields using an AI provider the user configures. The product processes text the user copies and sends it to the selected AI provider, then returns the result to the user. |
| Zeck | Collaboration & Productivity | Other | Zeck is a platform that provides tools for board meeting management, including customizable board and investor updates accessible on mobile devices. It includes features for digital voting, automated board minutes generation, and a Pre-Vote function for meeting organization. |
| SheetGPT | Collaboration & Productivity | Productivity | SheetGPT is a Google Sheets add-on that integrates OpenAI's GPT models, enabling users to generate text and images directly within spreadsheets. It facilitates tasks such as content creation, data summarization, and digital marketing automation without requiring coding or API keys. |
| Team-GPT | Collaboration & Productivity | Productivity | Team-GPT is a platform that facilitates team collaboration using ChatGPT. It supports integration with language models, allowing users to select a suitable model for their needs. The platform includes features for audit logs, data redaction, and enforcement of use policies, supporting compliance and data security. Team-GPT can be deployed either on-premise or on cloud services, and integrates with enterprise identity providers through SAML/SCIM. |
| Toolflow AI | Collaboration & Productivity | Productivity | Toolflow is a platform for automating and managing workflows. It allows users to design and implement processes within an organization. The platform provides tools for creating workflow templates, tracking task progress, and integrating with other software systems. Users can configure workflows and monitor performance through the platform. |
| Troopr Labs | Collaboration & Productivity | Project Management | Troopr is a generative AI automation platform for project management that integrates Slack and Jira, enabling teams to create and track tasks, automate meetings, and receive project insights via a conversational interface. |
| Skej | Collaboration & Productivity | Scheduling & Calendar | Skej is an AI scheduling assistant platform that automates meeting coordination by connecting to users’ email and calendar systems and managing scheduling tasks such as finding mutual availability, sending invites, and handling rescheduling requests. |
| Symphony | Collaboration & Productivity | Team Messaging | Symphony is a secure platform that provides encrypted chat-based collaboration, incorporating bots and automation to enhance daily workflows and streamline communication processes. |
| Texts | Collaboration & Productivity | Team Messaging | - |
| BackEngine | Customer Success & Support | Customer Success Platforms | BackEngine is an AI-powered platform that helps B2B businesses drive Net Revenue Retention (NRR) by analyzing customer communications across various channels. We extract key insights from calls, emails, and messages to ensure everyone in your organization understands and can act on customer needs, helping retain and expand accounts. |
| EverAfter | Customer Success & Support | Customer Success Platforms | EverAfter is a software offering dynamic, branded customer hubs. It allows teams to create personalized hubs that integrate with tech stack data, providing features like task management, document storage, and automated QBRs for onboarding, meetings, and account management. |
| Klaus | Customer Success & Support | Customer Success Platforms | Klaus is a platform designed for customer service quality management. It uses AI to automate quality assurance across all customer service interactions, providing a framework for feedback, analysis, and coaching. The platform integrates with customer satisfaction metrics to offer a view of service performance. Features include automated scoring of support interactions, trend analysis, and development tools for customer service agents. |
| Maze | Customer Success & Support | Feedback & Surveys | Maze is a platform that offers a continuous product discovery platform for businesses. It helps companies scale customer insights with AI-powered research, allowing them to build the right products faster. |
| Appbot | Customer Success & Support | Feedback & Surveys | Appbot is a SaaS product that offers a comprehensive suite of tools for mobile teams to analyze and manage their app reviews and ratings. The product is designed to save product managers, technical teams, and customer support teams hours every week. It provides features such as reply to reviews, sentiment analysis, app ratings tracking, natural language processing, review monitoring, dashboards, API access, and the newly introduced Appbot AI. With Appbot, product managers can make data-driven roadmap decisions that impact customer happiness. They can visualize trends in sentiment across all app reviews and Amazon reviews, and use natural language processing to automatically classify reviews by keywords, phrases, and topics. Developers can close the feedback loop by spotting bugs faster and customer support teams can provide faster and more effective replies for greater customer satisfaction. Appbot offers integrations with popular tools like Slack, Zendesk, Freshdesk, Zapier, and Microsoft Teams, among others. It can track app reviews from major app stores such as iOS, MacOS, Google Play, Amazon, and Microsoft. The platform is used by over 25% of the Fortune 100 companies and 35% of top charting app developers. |
| Great Question | Customer Success & Support | Feedback & Surveys | Great Question is an all-in-one UX research platform that helps teams recruit participants, conduct interviews, run surveys, and analyze research data. It integrates with various tools and offers features like automated incentives and AI-driven insights. |
| Incogneato | Customer Success & Support | Feedback & Surveys | Incogneato offers a platform for collecting anonymous feedback |
| AppReviewBot | Customer Success & Support | Feedback & Surveys | AppReviewBot is a tool for monitoring iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams, Discord, and other platforms. It allows businesses to track customer feedback from multiple countries and provides real-time notifications and translation features. |
| InMoment | Customer Success & Support | Feedback & Surveys | InMoment is a customer experience platform called the "Experience Improvement" (XI) Platform. It helps businesses enhance experiences by collecting and analyzing feedback from customers, employees, and markets. Key features include AI Survey Builder, Social Ratings and Reviews, Conversational Intelligence, and Automated Workflows. |
| Siit | Customer Success & Support | Helpdesk & Ticketing | Siit is a SaaS-based internal service management platform that integrates with Slack, Microsoft Teams, email, and web forms to centralize service requests. It automates workflows using directory integrations and predefined triggers, supports AI-driven Level 1 support, and maintains audit trails for compliance. |
| BoldDesk | Customer Success & Support | Helpdesk & Ticketing | BoldDesk, developed by Syncfusion, is a platform designed for help desk ticketing. It integrates features for managing support requests, including a ticketing system for tracking and automating requests, a knowledge base to create and share self-help materials, and workflow automation tools. The platform allows for customization to fit specific business needs and includes security measures to protect customer data. BoldDesk employs AI technology to assist in replying to queries, summarizing tickets, translating responses, and generating reports and analytics for performance evaluation. |
| Gorgias | Customer Success & Support | Helpdesk & Ticketing | Gorgias is a customer support platform designed for eCommerce brands. It offers an AI-driven helpdesk to centralize customer interactions across email, chat, social media, and SMS. Key features include automated responses, customer data integration, and performance analytics to enhance operational efficiency and customer satisfaction. |
| Unthread | Customer Success & Support | Helpdesk & Ticketing | Unthread is a Slack-integrated platform designed to enhance customer support within the Slack environment. It leverages AI-powered tools to transform support requests into prioritized tickets, complete with assignments and SLAs (Service Level Agreements). |
| Ravenna | Customer Success & Support | Helpdesk & Ticketing | Ravenna is an AI-native service desk platform that integrates directly with Slack to help IT, HR, and Operations teams automate workflows and resolve employee requests. It enables organizations to build intelligent agents and deterministic workflows that handle repetitive tasks like access requests and onboarding, improving internal support efficiency. |
| Tolto | Customer Success & Support | Helpdesk & Ticketing | Tolto provides AI-powered translation software for customer support teams. The platform translates support tickets, chats, and customer communications while integrating with customer support workflows and third-party platforms. |
| Converso | Customer Success & Support | Helpdesk & Ticketing | Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support across multiple channels, including webchat, WhatsApp, and SMS. It aims to reduce agent workload and enhance communication efficiency. |
| Dixa | Customer Success & Support | Helpdesk & Ticketing | Dixa is a platform that consolidates customer service processes by integrating communication channels such as voice, email, social media, and messaging into one interface. It uses AI and automation to manage interactions, and features for reporting, analytics, and quality assurance to assess and enhance team performance. |
| Foqal | Customer Success & Support | Helpdesk & Ticketing | Foqal is an operational support platform that automates ticketing, approvals, and request management natively inside communication tools like Slack and Microsoft Teams. The platform captures incoming messages, uses artificial intelligence to deflect routine questions, and routes complex workflows to cross-functional operational queues. |
| HelpCenter | Customer Success & Support | Helpdesk & Ticketing | HelpCenter is a platform designed for Shopify stores to manage customer service tasks. It features a range of tools including an FAQ builder, live chat, chatbot capabilities, and a ticketing system. The FAQ builder allows for the creation of SEO-friendly, multilingual FAQ pages. Live chat and chatbots provide real-time customer interaction, while the ticketing system centralizes inquiries from various channels. |
| Aloware | Customer Success & Support | Live Chat & Messaging | Aloware is a cloud-based contact center platform that integrates voice, SMS, AI features, and CRM tools to manage calls and messages. It provides workflow automation, regulatory compliance features such as STIR/SHAKEN and A2P 10DLC, and includes dialing and analytics capabilities. |
| Transly | Customer Success & Support | Live Chat & Messaging | Transly is a real-time translation platform designed specifically for Intercom. |
| Respond | Customer Success & Support | Live Chat & Messaging | Respond.io provides a platform for managing customer conversations across various messaging channels. It enables businesses to capture leads, automate chats with AI, and gain insights into customer interactions. The service supports integration with multiple communication platforms and CRM systems, offering tools to enhance sales and customer service operations. |
| Permut | Customer Success & Support | Live Chat & Messaging | Permut is an AI-agent platform designed to automate and scale customer experience workflows. It enables businesses to build brand-aligned AI agents that resolve inquiries, capture leads, and execute actions across channels like WhatsApp, Instagram, and web widgets by connecting directly to existing business stacks via webhooks and MCP. |
| AI Number | Customer Success & Support | Live Chat & Messaging | AI Number is a human-like AI assistant that transforms your business phone number into a 24/7 customer support channel across WhatsApp, SMS/RCS, and voice calls. It automates up to 100% of daily communications, handling inquiries, qualifying leads, scheduling meetings, and escalating to human agents when needed. |
| Wotnot | Customer Success & Support | Live Chat & Messaging | WotNot provides a platform that enables organizations to build, deploy, and manage chatbots for web, WhatsApp, and SMS. It is used to automate conversations for customer support, sales, and lead management. |
| Beeble | Customer Success & Support | Live Chat & Messaging | Beeble provides AI-powered conversational assistants (chatbots) that can be embedded on websites to automate customer questions and surface relevant answers from a company’s content. It helps teams reduce support load and deliver faster self-serve help. |
| Beeble | Customer Success & Support | Live Chat & Messaging | Beeble provides AI-powered conversational assistants (chatbots) that can be embedded on websites to automate customer questions and surface relevant answers from a company’s content. It helps teams reduce support load and deliver faster self-serve help. |
| Chatfuel | Customer Success & Support | Live Chat & Messaging | Chatfuel automates customer interactions on WhatsApp, enhancing engagement through personalized responses and real-time order tracking, improving customer service efficiency. |
| Duve | Customer Success & Support | Live Chat & Messaging | Duve provides a guest experience platform for the hospitality industry, including hotels, hostels, and vacation rentals. Its all-in-one solution features digital check-in, a white-labeled guest app, AI-powered communication hubs, personalized upselling tools, and digital keys. |
| Flow XO | Customer Success & Support | Live Chat & Messaging | Flow XO is a chatbot platform that integrates with 100+ apps, automating lead capture and customer support via AI-driven interactions. |
| Fullview | Customer Success & Support | Live Chat & Messaging | Fullview is a customer support platform offering AI agents, cobrowsing, and session replays. It supports integration with helpdesk software and stores data on EU servers. |
| Gratified | Customer Success & Support | Live Chat & Messaging | Gratified is as an AI customer support platform that integrates with system to understand products and provide support to customers. |
| Helpshift | Customer Success & Support | Live Chat & Messaging | Helpshift is an AI-powered customer service platform that streamlines customer support operations, enabling businesses to provide efficient issue resolution and user engagement through automation and in-app messaging. |
| Ferndesk | Customer Success & Support | Other | Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support communications. The system synchronizes technical changes and user feedback into a centralized knowledge base to ensure support articles remain accurate without manual intervention. |
| AnswerHero | Customer Success & Support | Other | AnswerHero provides call-answering and virtual receptionist services that combine live bilingual agents and AI receptionists. It allows businesses to forward their phone number so that incoming calls are answered, routed, and logged on their behalf. |
| DocsHound | Customer Success & Support | Other | DocsHound is a tool that automates the building, management, and maintenance of support center documentation, including user guides, product guides, step-by-step manuals, and FAQs. It generates polished, app-tailored content for users with minimal writing required. |
| Ferndesk | Customer Success & Support | Other | Ferndesk automatically generates and updates customer help documentation by analyzing product codebases and support communications. The system synchronizes technical changes and user feedback into a centralized knowledge base to ensure support articles remain accurate without manual intervention. |
| Product Fruits | Customer Success & Support | Product Adoption & Onboarding | Product Fruits is a platform providing AI-powered onboarding, support, and analytics tools. It includes features like interactive guided tours, onboarding checklists, hints and tooltips, feedback widgets, in-app announcements, and more to enhance user adoption, conversion, and retention without coding or designing required. |
| CommandBar | Customer Success & Support | Product Adoption & Onboarding | CommandBar is an AI-powered user assistance platform focused on improving user onboarding and retention for products. |
| Guidde | Customer Success & Support | Product Adoption & Onboarding | Guidde is a platform that enables users to create, edit, publish, and analyze step-by-step video guides for any software or process using generative AI. It allows seamless screen and voice recording, organizes content, and personalizes it based on various labels and user roles. |
| Intercom | Customer Success & Support | Support | Customer messaging platform that centralizes communication for businesses. |
| Zendesk | Customer Success & Support | Support | Cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. |
| Freshworks | Customer Success & Support | Support | Freshworks is a cloud-based business that provides customer engagement software. The company offers software such as customer service products, information technology service products and customer relationship management products. |
| Vapi | Customer Success & Support | Support | VAPI.ai is a platform that provides voice AI technology for developers. It enables the integration of voice functionalities into applications by offering tools and APIs for voice recognition and processing. The service supports the development of voice-enabled applications across various industries. |
| Tango | Customer Success & Support | Support | Tango is a digital platform designed to assist in the creation of interactive guides, known as "Tangos," for documenting software processes. It enables users to capture their screen activities, automatically generating descriptions and screenshots to compile guides. These guides are utilized for a range of purposes including documentation, help articles, and improving team communication. The platform also provides analytics features to monitor guide usage and identify areas for improvement. |
| Tidio | Customer Success & Support | Support | Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk functionalities. It enables businesses to automate responses, engage customers in real-time, and streamline communication across various channels, including email, Messenger, and Instagram. |
| CustomGPT | Customer Success & Support | Support | CustomGPT is a platform enabling businesses to build customized AI chatbots using their own data, offering accurate and privacy-focused responses. The main features include no-code setup, support for multiple languages, and integrations with various data sources. |
| Botpress | Customer Success & Support | Support | Botpress is a platform that enables the development and deployment of AI-powered chatbots. It offers tools for creating chatbots that can operate across communication channels including web platforms, social media, and messaging applications. The platform features a GPT-Native Engine that supports the creation of chatbots using AI technology. |
| Anam | Customer Success & Support | Support | Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated video interfaces that process inputs and return responses. |
| Molin AI | Customer Success & Support | Support | Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates with platforms like Shopify and WooCommerce, processes multilingual customer queries using AI language models, and performs actions such as order modifications and refunds. |
| YourGPT | Customer Success & Support | Support | YourGPT is an AI platform that allows businesses to build, deploy and operate custom GPT-powered agents and chatbots across multiple channels for customer support, sales, and workflow automation. |
| Voiceflow | Customer Success & Support | Support | Voiceflow is a platform for building conversational AI and voice assistant applications at scale. |
| Ask AI | Customer Success & Support | Support | Ask AI provides a platform for building and deploying chatbots. Users can create chatbots for engaging in conversations and integrate them into various digital interfaces. The platform supports chatbot deployment across websites, mobile apps, and social media channels. It includes tools for constructing chatbots without extensive coding. |
| Bland AI | Customer Success & Support | Support | Bland AI provides a service for automating phone calls using conversational AI. It allows businesses to configure custom voice agents to handle tasks such as sales calls, customer support, and operations, with tools for integrating CRM systems and data extraction. |
| Chatbot App | Customer Success & Support | Support | Chatbot App is an AI assistant that allows interaction with multiple leading AI models from one platform with features such as chatting, image generation, PDF upload for smart analysis, and integrated web search. It combines access to models including GPT‑4o, Claude, Gemini, DeepSeek, Grok, and others under a unified membership. |
| ChatbotKit | Customer Success & Support | Support | ChatbotKit is a platform that enables users to build and deploy chatbots. |
| ChatBots AI | Customer Success & Support | Support | ChatBot is a software platform that provides tools to create, deploy, and manage custom chatbots for various applications including customer support, sales, and interactive experiences. |
| DocsBot AI | Customer Success & Support | Support | DocsBot is a platform that enables businesses to create AI-powered chatbots trained on their existing documentation and content. It allows users to import content from various sources, train custom chatbots, and deploy them across multiple channels to provide responses to customer and team inquiries. |
| Electric AI | Customer Success & Support | Support | Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform. |
| Five9 | Customer Success & Support | Support | Five9 provides a cloud-based contact center platform that enables organizations to manage customer interactions across voice, chat, email and other digital channels. It offers telephony, routing, analytics and integrations as a cloud service for contact center operations. |
Largest three-month activity-rank gains among AI-native tools
Highperformr has the largest measured three-month activity-rank gain among AI-native products with both calendar-month observations: 1,442 positions, as of 23 October 2026, 01:14 UTC. Rank movement is not a percentage growth rate.
| Tool | Category | Rank 3 months ago | Rank now | Ranks gained |
|---|---|---|---|---|
| Highperformr | Marketing & Growth | #2,675 | #1,233 | 1,442 |
| Anam | Customer Success & Support | #2,725 | #1,467 | 1,258 |
| Kie.ai | Marketing & Growth | #2,588 | #1,364 | 1,224 |
| Venice AI | AI Platforms & Model Ops | #2,720 | #1,540 | 1,180 |
| Sphere | Finance & Accounting | #2,686 | #1,681 | 1,005 |
AI-native vs AI-embedded vs hyperscaler
Every product on this map carries one of three classifications. AI-native products are built primarily around AI models — Anthropic/Claude is one. AI-embedded products add AI features to an existing software platform, like GitHub. Hyperscalers are the large cloud platforms that ship AI services alongside everything else, like Google Workspace. Of the AI tools on the map, 67.9% are AI-native, 31.4% AI-embedded and 0.7% hyperscalers.
Frequently Asked Questions
Which AI tools lead the payment-activity ranking in 2026?
Anthropic/Claude, OpenAI/ChatGPT and Google Workspace lead the AI-classified products by trailing 12-month payment activity in Cledara as of 23 October 2026, 01:14 UTC. See the top-20 ranking above. This does not measure seats or usage.
Which AI tool has the highest recorded payment activity?
Anthropic/Claude leads the AI-classified activity ranking, ahead of OpenAI/ChatGPT, with 12.3% of trailing 12-month transactions across all software tracked by Cledara. This is not an AI-only share or the percentage of companies using the tool.
Does Claude or ChatGPT have the higher payment-activity rank?
Anthropic/Claude has the higher trailing 12-month payment-activity rank of the recorded Claude and ChatGPT products, as of 23 October 2026, 01:14 UTC. Activity rank alone cannot establish which receives more spend or has more distinct customers.
How many AI-classified products are recorded?
The catalogue records 1,689 AI-classified products across 13 categories. Catalogue inclusion does not require a current paid observation and does not measure a typical company's tool count. Updated monthly.
What counts as an AI-native product?
AI-native products are built primarily around AI models (e.g. Anthropic/Claude); AI-embedded products add AI to an existing platform (e.g. GitHub). Every product on the map is labelled with its classification.
Related data
Cledara AI Market Map, "Real-Time AI Market Map (2026)", data.cledara.com, updated 23 October 2026, 01:14 UTC. Cite with attribution under the site's CC BY-NC 4.0 data license.