{"investor":{"id":7871,"logo":null,"name":"Collective Spark","domain":null},"products":[{"id":8913,"url":"userguiding.com","logo":"https://cledara-public.s3.eu-west-2.amazonaws.com/userg.png","name":"Userguiding","category":"Customer Success & Support","isSpecial":false,"latestRank":189,"description":"UserGuiding is a SaaS product that offers user onboarding and product walkthrough solutions for businesses. The platform helps businesses create interactive and intuitive onboarding experiences to guide their users through the product or website, increasing user engagement and reducing churn. \n\nUserGuiding offers a range of features that enable businesses to create effective user onboarding experiences. Some of the key features include:\n- Product Tours: Guide users through specific steps or features of the product, helping them understand how to use it effectively.\n- Onboarding Checklists: Highlight the next steps in the user's journey and track their progress.\n- Resource Centers: Gather all support content in one place, making it easily accessible for users.\n- Segmentation: Create personalized onboarding experiences for different user segments.\n- Analytics: Track and measure the performance of user onboarding to make data-driven improvements.\n- Customization: Customize the onboarding experience to match the branding and design of the business.\n- In-app Surveys: Gather feedback from users at the right time and place within the product.\n- Tooltips, Hotspots, Announcement Modals: Highlight important information and provide additional context or information within the product.\n- NPS Surveys: Measure customer satisfaction through net promoter surveys.","subcategory":"Product Adoption & Onboarding","firstAppeared":"Jan-2022"}],"recentAdditions":[],"categoryBreakdown":[{"count":1,"category":"Customer Success & Support"}],"subcategoryBreakdown":[{"count":1,"subcategory":"Product Adoption & Onboarding"}]}