{"investor":{"id":739,"logo":null,"name":"m15e ventures","domain":null},"products":[{"id":5190,"url":"appbot.co","logo":"https://cledara-public.s3.eu-west-2.amazonaws.com/appbot_logo.png","name":"Appbot","category":"Customer Success & Support","isSpecial":false,"latestRank":675,"description":"Appbot is a SaaS product that offers a comprehensive suite of tools for mobile teams to analyze and manage their app reviews and ratings. The product is designed to save product managers, technical teams, and customer support teams hours every week. It provides features such as reply to reviews, sentiment analysis, app ratings tracking, natural language processing, review monitoring, dashboards, API access, and the newly introduced Appbot AI. \n\nWith Appbot, product managers can make data-driven roadmap decisions that impact customer happiness. They can visualize trends in sentiment across all app reviews and Amazon reviews, and use natural language processing to automatically classify reviews by keywords, phrases, and topics. Developers can close the feedback loop by spotting bugs faster and customer support teams can provide faster and more effective replies for greater customer satisfaction.\n\nAppbot offers integrations with popular tools like Slack, Zendesk, Freshdesk, Zapier, and Microsoft Teams, among others. It can track app reviews from major app stores such as iOS, MacOS, Google Play, Amazon, and Microsoft. The platform is used by over 25% of the Fortune 100 companies and 35% of top charting app developers.","subcategory":"Feedback & Surveys","firstAppeared":"Apr-2022"}],"recentAdditions":[],"categoryBreakdown":[{"count":1,"category":"Customer Success & Support"}],"subcategoryBreakdown":[{"count":1,"subcategory":"Feedback & Surveys"}]}