{"investor":{"id":2244,"logo":null,"name":"Kamet Ventures","domain":null},"products":[{"id":5734,"url":"birdie.so","logo":"https://cledara-public.s3.eu-west-2.amazonaws.com/hellozest_logo.jpeg","name":"Birdie","category":"Customer Success & Support","isSpecial":false,"latestRank":696,"description":"Birdie is a platform that allows users to request screen recordings from customers or initiate a Cobrowsing session directly within your existing helpdesk platform. This feature aims to improve the efficiency and effectiveness of customer support by reducing the need for multiple rounds of communication to resolve issues.","subcategory":"Helpdesk & Ticketing","firstAppeared":"Oct-2023"}],"recentAdditions":[],"categoryBreakdown":[{"count":1,"category":"Customer Success & Support"}],"subcategoryBreakdown":[{"count":1,"subcategory":"Helpdesk & Ticketing"}]}