{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/united-kingdom/customer-success-and-support",
 "updated": "2026-10-21",
 "publicationId": "9cc672fd538de627c30e55159523f726115b87787a33e364d1bc9209a001aa1d",
 "contentModified": "2026-10-21T12:18:23.227Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "WidgetBot",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://widgetbot.io/",
   "global_spend_share_pct": 0.006473589720174565,
   "global_activity_rank": 1488,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "WidgetBot provides an embeddable chat widget that connects websites to Discord servers, allowing users to view and participate in Discord channels directly from a webpage. The platform also supports integrations and analytics for community engagement."
  },
  {
   "rank": 2,
   "product": "Anam",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://anam.ai/",
   "global_spend_share_pct": 0.005665494333997285,
   "global_activity_rank": 1467,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Anam provides a platform to build digital personas. The platform enables real-time interaction through AI-generated video interfaces that process inputs and return responses."
  },
  {
   "rank": 3,
   "product": "Ballpark",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2022,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://ballparkhq.com/",
   "global_spend_share_pct": 0.005627132212563819,
   "global_activity_rank": 1418,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ballpark is a feedback collection platform that focuses on helping businesses and product teams gather valuable insights on various aspects, including questions, marketing materials, designs, and prototypes. It achieves this by utilizing tasks and video to capture user feedback effectively."
  },
  {
   "rank": 4,
   "product": "Inline Manual",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2014,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": 272,
   "url": "https://inlinemanual.com/",
   "global_spend_share_pct": 0.0041169731992954026,
   "global_activity_rank": 1917,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "A digital adoption platform that provides in-app guidance, tooltips, and analytics to enhance user onboarding and support, requiring integration with customer applications."
  },
  {
   "rank": 5,
   "product": "Pingpong",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2017,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London, London",
   "canonical_city": "London",
   "canonical_region": "London",
   "country_code": "GB",
   "city_id": "GB:london:london",
   "rank_change_12m_activity": 456,
   "url": "https://hellopingpong.com/",
   "global_spend_share_pct": 0.0031517059261086094,
   "global_activity_rank": 1950,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "PingPong is a UX research platform that automates user testing and interviews, managing scheduling and participant compensation."
  },
  {
   "rank": 6,
   "product": "Molin AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": 898,
   "url": "https://molin.ai/",
   "global_spend_share_pct": 0.0010473930838240518,
   "global_activity_rank": 1594,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Molin AI is a SaaS platform for e-commerce businesses that automates customer support and sales tasks. It integrates with platforms like Shopify and WooCommerce, processes multilingual customer queries using AI language models, and performs actions such as order modifications and refunds."
  },
  {
   "rank": 7,
   "product": "Customer Thermometer",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2010,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Brighton, Sussex",
   "canonical_city": "Brighton",
   "canonical_region": "Sussex",
   "country_code": "GB",
   "city_id": "GB:sussex:brighton",
   "rank_change_12m_activity": 480,
   "url": "https://customerthermometer.com/",
   "global_spend_share_pct": 0.0006908444082111063,
   "global_activity_rank": 1462,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Customer Thermometer is a survey tool offering email surveys that integrate into customer emails. It includes features like 1-click survey creation, real-time dashboards, email alerts, and integrations with platforms like Salesforce and Zendesk."
  },
  {
   "rank": 8,
   "product": "LoopedIn",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London, London",
   "canonical_city": "London",
   "canonical_region": "London",
   "country_code": "GB",
   "city_id": "GB:london:london",
   "rank_change_12m_activity": -681,
   "url": "https://loopedin.io/",
   "global_spend_share_pct": 0.00039841384842794267,
   "global_activity_rank": 1428,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "LoopedIn is a platform that helps businesses to collect feedback, manage ideas, and announce updates."
  },
  {
   "rank": 9,
   "product": "Infobip",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2006,
   "employee_range": "1,001-5,000 employees",
   "funding_range": "$250M+",
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://infobip.com/",
   "global_spend_share_pct": 0.00015125805747346098,
   "global_activity_rank": 1724,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Infobip is a global cloud communications platform that offers messaging and voice services for businesses. The platform provides solutions for SMS messaging, voice communication, and various omnichannel communication tools. Businesses use Infobip to connect with their customers through different channels, facilitating communication and engagement."
  },
  {
   "rank": 10,
   "product": "ChatbotKit",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://chatbotkit.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ChatbotKit is a platform that enables users to build and deploy chatbots."
  },
  {
   "rank": 11,
   "product": "Cloudset",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2009,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://cloudset.net/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Cloudset offers process-driven apps and web services that integrate with Zendesk. These tools aim to enhance customer service by simplifying workflows, ensuring accurate data contextualization, and providing SLA/OLA metrics and measurements. The products focus on process optimization, aiding agents in managing and navigating complex workflows."
  },
  {
   "rank": 12,
   "product": "Converso",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://converso.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Converso is an AI-powered helpdesk platform that integrates AI agents with human teams to automate customer support across multiple channels, including webchat, WhatsApp, and SMS. It aims to reduce agent workload and enhance communication efficiency. "
  },
  {
   "rank": 13,
   "product": "EvaluAgent",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": "$10M - $25M",
   "hq": "Middlesbrough, England",
   "canonical_city": "Middlesbrough",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:middlesbrough",
   "rank_change_12m_activity": null,
   "url": "https://evaluagent.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "EvaluAgent is a cloud-based Call Centre Quality Assurance Software empowers call centers to evaluate, coach and engage front-line agents."
  },
  {
   "rank": 14,
   "product": "Feedbackify",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "london",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://feedbackify.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Feedbackify is a platform designed to streamline the process of collecting valuable feedback from website visitors. It provides businesses and website owners with tools to create and embed feedback forms, surveys, and widgets on their websites."
  },
  {
   "rank": 15,
   "product": "Flow XO",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2014,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Manchester, England",
   "canonical_city": "Manchester",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:manchester",
   "rank_change_12m_activity": null,
   "url": "https://flowxo.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Flow XO is a chatbot platform that integrates with 100+ apps, automating lead capture and customer support via AI-driven interactions."
  },
  {
   "rank": 16,
   "product": "Mava",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": "$1M - $5M",
   "hq": "london",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://mava.app/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Mava is a web application that facilitates community support across various channels through a centralized and secure dashboard. The platform also offers instant insights into user behavior based on on-chain activity, enhancing the efficiency of support query management."
  },
  {
   "rank": 17,
   "product": "Moneypenny",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2000,
   "employee_range": "1,001-5,000 employees",
   "funding_range": null,
   "hq": "Wrexham, Wrexham",
   "canonical_city": "Wrexham",
   "canonical_region": "Wrexham",
   "country_code": "GB",
   "city_id": "GB:wrexham:wrexham",
   "rank_change_12m_activity": null,
   "url": "https://moneypenny.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 18,
   "product": "My AskAI",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://myaskai.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "A cloud-based AI agent platform that ingests website content, uploaded documents and external knowledge sources (e.g. Notion, Confluence, Google Drive), indexes them via vector embeddings stored in Qdrant on GCP (us‑west1), and uses GPT‑4o models via API to answer support queries. It resolves up to ~75% of routine tickets. Requires valid API key, JSON‑formatted Query and optional User Data API (≤ 750‑char query, ≤ 10 s response)."
  },
  {
   "rank": 19,
   "product": "Plain",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://plain.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Plain is a platform that allows companies to handle customer support requests through APIs and a connected dashboard. It routes issues to the appropriate internal systems and teams for resolution."
  },
  {
   "rank": 20,
   "product": "Primo Dialler",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Birmingham, England",
   "canonical_city": "Birmingham",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:birmingham",
   "rank_change_12m_activity": null,
   "url": "https://primodialler.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "PrimoDialler is a cloud-based call center and outbound dialer platform that provides predictive, power, and preview dialing along with campaign and agent management tools for contact centres. It helps teams automate outbound calling, manage lead lists, and monitor agent performance."
  },
  {
   "rank": 21,
   "product": "ResponseiQ",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "London",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://responseiq.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Customer engagement and live chat software for businesses that helps engage with website visitors in real time, offering personalized assistance and support. The platform allows to track and monitor website visitors, initiate proactive chat conversations, and provide instant responses to customer inquiries."
  },
  {
   "rank": 22,
   "product": "Skool",
   "category": "Customer Success & Support",
   "subcategory": "Community Platforms",
   "founded_year": 2023,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://skool.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Skool provides an online platform for hosting communities with discussion, chat, and course content. It supports group administration and paid memberships for access to groups and content."
  },
  {
   "rank": 23,
   "product": "SmartSurvey",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2010,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Tewkesbury, Gloucestershire",
   "canonical_city": "Tewkesbury",
   "canonical_region": "Gloucestershire",
   "country_code": "GB",
   "city_id": "GB:gloucestershire:tewkesbury",
   "rank_change_12m_activity": null,
   "url": "https://smartsurvey.co.uk/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "SmartSurvey is a SaaS platform offering tools to create, share, and analyze online surveys and forms. The service includes customizable templates, advanced analysis features, and extensive integration options, catering to diverse sectors such as academia, government, and enterprise."
  },
  {
   "rank": 24,
   "product": "Tamar Telecom",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2002,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Plymouth, Devon",
   "canonical_city": "Plymouth",
   "canonical_region": "Devon",
   "country_code": "GB",
   "city_id": "GB:devon:plymouth",
   "rank_change_12m_activity": null,
   "url": "https://tamartelecommunications.co.uk/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Tamar Telecommunications provides virtual phone number and VoIP services including virtual landline, number routing, and a control panel dashboard for managing call flows and voice features. It offers white-label and API options for resellers and partners."
  },
  {
   "rank": 25,
   "product": "Ticket Tailor",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2011,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://tickettailor.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Ticket Tailor provides an online platform for event organisers to sell tickets. It allows users to create event listings, manage ticket sales, and process payments for events."
  },
  {
   "rank": 26,
   "product": "True AI",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://typegenie.net/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "True AI is a London-based artificial intelligence company developing TypeGenie. TypeGenie enables users to respond faster to customers."
  },
  {
   "rank": 27,
   "product": "Upscope",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2017,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://upscope.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
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   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Upscope offers a platform for screen sharing and co-browsing designed to assist customer support and onboarding processes. It allows teams to view and interact with a customer's screen in real time without requiring the customer to install any software. By integrating with major live chat and CRM systems, Upscope fits into existing workflows."
  },
  {
   "rank": 28,
   "product": "Userfeel",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2010,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "London, London",
   "canonical_city": "London",
   "canonical_region": "London",
   "country_code": "GB",
   "city_id": "GB:london:london",
   "rank_change_12m_activity": null,
   "url": "https://userfeel.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Userfeel is a usability testing platform that allows businesses to gather feedback from real users about their websites, apps, and prototypes. It provides remote usability testing services, where testers perform tasks and provide feedback on the user experience, helping companies identify areas for improvement."
  },
  {
   "rank": 29,
   "product": "Wondering",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "London, England",
   "canonical_city": "London",
   "canonical_region": null,
   "country_code": "GB",
   "city_id": "GB:_:london",
   "rank_change_12m_activity": null,
   "url": "https://wondering.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Wondering is an AI-driven user research platform enabling in-product surveys and moderated interviews."
  }
 ]
}