{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/poland/customer-success-and-support",
 "updated": "2026-10-16",
 "publicationId": "5fda537c2adb3c17aee976379d5c90690752c9d261c621c82b8c4a7122ab20b2",
 "contentModified": "2026-10-16T21:10:59.275Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "Trustpilot",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 1929,
   "employee_range": "1,001-5,000 employees",
   "funding_range": null,
   "hq": "Warsaw, Mazowieckie",
   "canonical_city": "Warsaw",
   "canonical_region": "Mazowieckie",
   "country_code": "PL",
   "city_id": "PL:mazowieckie:warsaw",
   "rank_change_12m_activity": 9,
   "url": "https://trustpilot.com/",
   "global_spend_share_pct": 0.41499262591015346,
   "global_activity_rank": 153,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Trustpilot is a platform that allows customers to read and write reviews about various companies and businesses. The product aims to help users find companies they can trust by providing a platform for sharing and accessing customer reviews."
  },
  {
   "rank": 2,
   "product": "Survicate",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2013,
   "employee_range": "51-200 employees",
   "funding_range": "$1M - $5M",
   "hq": "Warsaw, MA",
   "canonical_city": "Warsaw",
   "canonical_region": "Ma",
   "country_code": "PL",
   "city_id": "PL:ma:warsaw",
   "rank_change_12m_activity": -20,
   "url": "https://survicate.com/",
   "global_spend_share_pct": 0.049123138556868715,
   "global_activity_rank": 316,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Survicate is an effortless survey platform that helps businesses gather user research and feedback. It offers various survey types, including email surveys, website feedback surveys, in-product surveys, and mobile in-app surveys. With Survicate, businesses can easily run surveys across the funnel to gather valuable insights."
  },
  {
   "rank": 3,
   "product": "ChatBots AI",
   "category": "Customer Success & Support",
   "subcategory": "Support",
   "founded_year": 2002,
   "employee_range": "201-500 employees",
   "funding_range": null,
   "hq": "Wrocław, Lower Silesia",
   "canonical_city": "Wroclaw",
   "canonical_region": "Lower Silesia",
   "country_code": "PL",
   "city_id": "PL:lower-silesia:wroclaw",
   "rank_change_12m_activity": null,
   "url": "https://chatbot.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "ChatBot is a software platform that provides tools to create, deploy, and manage custom chatbots for various applications including customer support, sales, and interactive experiences."
  },
  {
   "rank": 4,
   "product": "Responso",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2020,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Gdańsk",
   "canonical_city": "Gdańsk",
   "canonical_region": null,
   "country_code": "PL",
   "city_id": "PL:_:gdansk",
   "rank_change_12m_activity": null,
   "url": "https://responso.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Responso is a platform designed to enhance customer service in eCommerce environments. It centralizes customer communications from various channels into a single panel, facilitating the management of customer requests and messages. The platform features an intelligent autoresponder, which aids in improving response rates. "
  },
  {
   "rank": 5,
   "product": "Thulium",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2006,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Cracow , Małopolskie",
   "canonical_city": "Cracow",
   "canonical_region": "Małopolskie",
   "country_code": "PL",
   "city_id": "PL:ma-opolskie:cracow",
   "rank_change_12m_activity": null,
   "url": "https://thulium.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Thulium is a cloud-based platform that provides omnichannel contact-center and customer support software that connects phone, email, chat, and messaging channels into a single system for handling customer communications. The platform also includes tools for ticketing, CRM, reporting, and workflow integration so that teams can process customer interactions in one place."
  },
  {
   "rank": 6,
   "product": "Webankieta",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2007,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Warszawa, mazowieckie",
   "canonical_city": "Warsaw",
   "canonical_region": "Mazowieckie",
   "country_code": "PL",
   "city_id": "PL:mazowieckie:warsaw",
   "rank_change_12m_activity": null,
   "url": "https://webankieta.pl/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Webankieta is an online survey tool that enables users to create, distribute, and analyze surveys, collecting feedback from clients and employees while ensuring data compliance with RODO."
  }
 ]
}