{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/netherlands/customer-success-and-support",
 "updated": "2026-10-16",
 "publicationId": "b28152d3447423a5f37149fe902c1bd233264c654382d6ffec981555299f3abe",
 "contentModified": "2026-10-16T21:10:45.855Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "TalkJS",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2016,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Eindhoven, Noord-Brabant",
   "canonical_city": "Eindhoven",
   "canonical_region": "Noord-Brabant",
   "country_code": "NL",
   "city_id": "NL:noord-brabant:eindhoven",
   "rank_change_12m_activity": 510,
   "url": "https://talkjs.com/",
   "global_spend_share_pct": 0.004896667085278826,
   "global_activity_rank": 1574,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "TalkJS is a developer-friendly chat API with a pre-built UI that is highly customizable. It offers real-time messaging, support for various notifications, and multiple SDKs to integrate chat features quickly into web and mobile applications."
  },
  {
   "rank": 2,
   "product": "Instruqt",
   "category": "Customer Success & Support",
   "subcategory": "Product Adoption & Onboarding",
   "founded_year": 2018,
   "employee_range": "11-50 employees",
   "funding_range": "$10M - $25M",
   "hq": "Amsterdam",
   "canonical_city": "Amsterdam",
   "canonical_region": null,
   "country_code": "NL",
   "city_id": "NL:_:amsterdam",
   "rank_change_12m_activity": null,
   "url": "https://instruqt.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Instruqt is a platform that lets teams create and run interactive, browser-based sandbox environments for product demos, technical training, and hands-on onboarding experiences. The platform provisions virtual labs, tracks learner activity, and supports guided workflows that help users engage with software products directly in real use scenarios."
  },
  {
   "rank": 3,
   "product": "Red Cactus",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": null,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Goes, Zeeland",
   "canonical_city": "Goes",
   "canonical_region": "Zeeland",
   "country_code": "NL",
   "city_id": "NL:zeeland:goes",
   "rank_change_12m_activity": null,
   "url": "https://www.redcactus.cloud/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Red Cactus provides software that connects telephony systems with business applications such as CRM and ERP. It processes customer and user data to provide support, account access, and service functionality."
  },
  {
   "rank": 4,
   "product": "Sparkly",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2019,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Utrecht",
   "canonical_city": "Utrecht",
   "canonical_region": null,
   "country_code": "NL",
   "city_id": "NL:_:utrecht",
   "rank_change_12m_activity": null,
   "url": "https://sparkly.dev/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Sparkly is an IT Services and IT Consulting company that builds Zendesk Apps."
  },
  {
   "rank": 5,
   "product": "Surfly",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2012,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Amsterdam, North Holland",
   "canonical_city": "Amsterdam",
   "canonical_region": "North Holland",
   "country_code": "NL",
   "city_id": "NL:north-holland:amsterdam",
   "rank_change_12m_activity": null,
   "url": "https://surfly.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Surfly is a secure co-browsing and collaboration technology that allows you to upgrade any conversation, from any channel."
  },
  {
   "rank": 6,
   "product": "Trengo",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2017,
   "employee_range": "51-200 employees",
   "funding_range": "$25M - $50M",
   "hq": "Utrecht",
   "canonical_city": "Utrecht",
   "canonical_region": null,
   "country_code": "NL",
   "city_id": "NL:_:utrecht",
   "rank_change_12m_activity": null,
   "url": "https://trengo.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Trengo is a multichannel communication platform that centralizes customer and prospect conversations into a single, easy-to-use inbox. It offers features like live chat, automated bots, and workflow automation to help businesses engage leads and streamline communication across various channels."
  },
  {
   "rank": 7,
   "product": "Upvoty",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2018,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Eindhoven, North Brabant",
   "canonical_city": "Eindhoven",
   "canonical_region": "North Brabant",
   "country_code": "NL",
   "city_id": "NL:north-brabant:eindhoven",
   "rank_change_12m_activity": null,
   "url": "https://upvoty.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Upvoty is a user feedback tool.\n"
  },
  {
   "rank": 8,
   "product": "User Sense",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2019,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Rotterdam, South Holland",
   "canonical_city": "Rotterdam",
   "canonical_region": "South Holland",
   "country_code": "NL",
   "city_id": "NL:south-holland:rotterdam",
   "rank_change_12m_activity": null,
   "url": "https://usersense.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "The all-in-one platform for conducting UX research in the form of user tests and in-depth interviews."
  }
 ]
}