{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/ireland/customer-success-and-support",
 "updated": "2026-10-17",
 "publicationId": "13d59240258a2477498daa7cb5e744b1033b6f5b265ed140dc7e998760065ea6",
 "contentModified": "2026-10-17T11:12:34.833Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "Octopods",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2021,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Dublin",
   "canonical_city": "Dublin",
   "canonical_region": null,
   "country_code": "IE",
   "city_id": "IE:_:dublin",
   "rank_change_12m_activity": 406,
   "url": "https://octopods.io/",
   "global_spend_share_pct": 0.023694353514621524,
   "global_activity_rank": 640,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Octopods is a SaaS product that offers Intercom integrations for social messaging and SMS channels. This product allows businesses to connect with their customers through social messaging platforms, such as WhatsApp, Facebook Messenger, Instagram, Twitter, Telegram, and more. "
  },
  {
   "rank": 2,
   "product": "NUACOM",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2009,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Maynooth",
   "canonical_city": "Maynooth",
   "canonical_region": null,
   "country_code": "IE",
   "city_id": "IE:_:maynooth",
   "rank_change_12m_activity": 449,
   "url": "https://nuacom.com/",
   "global_spend_share_pct": 0.0021827760303119656,
   "global_activity_rank": 1939,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "A cloud-based VoIP call center software that integrates with CRMs, automates call logging, and provides analytics for performance tracking."
  },
  {
   "rank": 3,
   "product": "OpinionX",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2020,
   "employee_range": "2-10 employees",
   "funding_range": "Under $1M",
   "hq": "Dublin",
   "canonical_city": "Dublin",
   "canonical_region": null,
   "country_code": "IE",
   "city_id": "IE:_:dublin",
   "rank_change_12m_activity": null,
   "url": "https://opinionx.co/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "OpinionX is a survey tool designed to help product and design teams stack rank customer priorities, enabling data-driven decisions for product roadmaps and strategies. It offers features like pairwise comparison, preference testing, and assumption testing to gather actionable insights. "
  },
  {
   "rank": 4,
   "product": "Sentient",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": "$5M - $10M",
   "hq": "Dublin 8",
   "canonical_city": "Dublin 8",
   "canonical_region": null,
   "country_code": "IE",
   "city_id": "IE:_:dublin-8",
   "rank_change_12m_activity": null,
   "url": "https://sentient.ie/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Sentient is a SaaS company that specializes in providing solutions to contact centers in the areas of process automation, productivity improvements, and activity analytics."
  },
  {
   "rank": 5,
   "product": "StatusHub",
   "category": "Customer Success & Support",
   "subcategory": "Other",
   "founded_year": 2016,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Cork",
   "canonical_city": "Cork",
   "canonical_region": null,
   "country_code": "IE",
   "city_id": "IE:_:cork",
   "rank_change_12m_activity": null,
   "url": "https://statushub.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "StatusHub provides incident communication and status page software that enables businesses to create public and private status pages. The platform automates system incident notifications, tracks uptime metrics, and informs users about planned maintenance events in real time."
  },
  {
   "rank": 6,
   "product": "Swifteq",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2022,
   "employee_range": "2-10 employees",
   "funding_range": null,
   "hq": "Dublin, Dublin",
   "canonical_city": "Dublin",
   "canonical_region": "Dublin",
   "country_code": "IE",
   "city_id": "IE:dublin:dublin",
   "rank_change_12m_activity": null,
   "url": "https://swifteq.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 7,
   "product": "xSellco",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2012,
   "employee_range": "51-200 employees",
   "funding_range": null,
   "hq": "Dublin, Dublin",
   "canonical_city": "Dublin",
   "canonical_region": "Dublin",
   "country_code": "IE",
   "city_id": "IE:dublin:dublin",
   "rank_change_12m_activity": null,
   "url": "https://xsellco.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "xSellco provides a solutions for online retailers, including an eCommerce customer service helpdesk, intelligent feedback software, and an instant Amazon repricer."
  }
 ]
}