{
 "source": "Cledara SaaS Market Data",
 "page": "https://data.cledara.com/startups/denmark/customer-success-and-support",
 "updated": "2026-10-16",
 "publicationId": "ce300fd3856dde098bf32010f0c46c2dfdf3f650f45c6f47188683a96ca6f09c",
 "contentModified": "2026-10-16T21:10:41.214Z",
 "exportVersion": 2,
 "observationThrough": "2026-10",
 "license": "https://creativecommons.org/licenses/by-nc/4.0/",
 "columns": [
  "rank",
  "product",
  "category",
  "subcategory",
  "founded_year",
  "employee_range",
  "funding_range",
  "hq",
  "canonical_city",
  "canonical_region",
  "country_code",
  "city_id",
  "rank_change_12m_activity",
  "url",
  "global_spend_share_pct",
  "global_activity_rank",
  "observation_month",
  "ranking_basis",
  "description"
 ],
 "rows": [
  {
   "rank": 1,
   "product": "Trustpilot",
   "category": "Customer Success & Support",
   "subcategory": "Feedback & Surveys",
   "founded_year": 2007,
   "employee_range": "501-1,000 employees",
   "funding_range": "$50M - $100M",
   "hq": "Copenhagen K",
   "canonical_city": "Copenhagen",
   "canonical_region": null,
   "country_code": "DK",
   "city_id": "DK:_:copenhagen",
   "rank_change_12m_activity": 9,
   "url": "https://trustpilot.com/",
   "global_spend_share_pct": 0.41499262591015346,
   "global_activity_rank": 153,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Trustpilot is a platform that allows customers to read and write reviews about various companies and businesses. The product aims to help users find companies they can trust by providing a platform for sharing and accessing customer reviews."
  },
  {
   "rank": 2,
   "product": "Dixa",
   "category": "Customer Success & Support",
   "subcategory": "Helpdesk & Ticketing",
   "founded_year": 2015,
   "employee_range": "51-200 employees",
   "funding_range": "$100M - $250M",
   "hq": "Copenhagen, Capital Region",
   "canonical_city": "Copenhagen",
   "canonical_region": "Capital Region",
   "country_code": "DK",
   "city_id": "DK:capital-region:copenhagen",
   "rank_change_12m_activity": null,
   "url": "https://dixa.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Dixa is a platform that consolidates customer service processes by integrating communication channels such as voice, email, social media, and messaging into one interface. It uses AI and automation to manage interactions, and features for reporting, analytics, and quality assurance to assess and enhance team performance."
  },
  {
   "rank": 3,
   "product": "Fullview",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2021,
   "employee_range": "11-50 employees",
   "funding_range": "$5M - $10M",
   "hq": "Copenhagen",
   "canonical_city": "Copenhagen",
   "canonical_region": null,
   "country_code": "DK",
   "city_id": "DK:_:copenhagen",
   "rank_change_12m_activity": null,
   "url": "https://fullview.io/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "Fullview is a customer support platform offering AI agents, cobrowsing, and session replays. It supports integration with helpdesk software and stores data on EU servers."
  },
  {
   "rank": 4,
   "product": "GatewayAPI",
   "category": "Customer Success & Support",
   "subcategory": "Live Chat & Messaging",
   "founded_year": 2014,
   "employee_range": "11-50 employees",
   "funding_range": null,
   "hq": "Odense C",
   "canonical_city": "Odense C",
   "canonical_region": null,
   "country_code": "DK",
   "city_id": "DK:_:odense-c",
   "rank_change_12m_activity": null,
   "url": "https://gatewayapi.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": null
  },
  {
   "rank": 5,
   "product": "Lift Relations",
   "category": "Customer Success & Support",
   "subcategory": "Customer Success Platforms",
   "founded_year": 2015,
   "employee_range": "11-50 employees",
   "funding_range": "$1M - $5M",
   "hq": "Copenhagen, Capital Region of Denmark",
   "canonical_city": "Copenhagen",
   "canonical_region": "Capital Region of Denmark",
   "country_code": "DK",
   "city_id": "DK:capital-region-of-denmark:copenhagen",
   "rank_change_12m_activity": null,
   "url": "https://liftrelations.com/",
   "global_spend_share_pct": null,
   "global_activity_rank": null,
   "observation_month": "2026-10",
   "ranking_basis": "headquarters_vendor_spend_share",
   "description": "LIFT is a feedback and analytics platform that collects input from clients and internal teams to generate metrics such as health scores, Net Promoter Score, predictive LIFT Score, and sentiment analysis. It includes automated surveys, dashboards, reporting, and benchmarking to track relationships and identify risks or opportunities."
  }
 ]
}